PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xfinity and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xfinity
ATT

Xfinity and ATT Overview

Total reviews
846
5815
Company responses
0
0
Issues resolved
5
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5815 reviews. It is 4969 reviews more than Xfinity received since Feb 8, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Xfinity customer support team than with ATT customer service.

Xfinity and ATT Consumer Ratings

Rank
265 out of 1908 in Telecommunications category
255 out of 1908 in Telecommunications category
Customer service
214 in category
236 in category
Product or Service Quality
160 in category
153 in category
Price Affordability
279 in category
282 in category

According to consumer ratings and reviews, ATT ranks 10 points higher in the Telecommunications category than Xfinity. People gave Xfinity 1.3 stars for Customer service criterion in Telecommunications category and it is 352 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 330 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than Xfinity. Regarding Price Affordability criterion, consumers gave Xfinity 1.6 stars and it is 51% greater than other in category. ATT however was rated 1.6 stars and it is 50% greater than other in category.

Xfinity and ATT Rating Details

Customer service
1.3 (396 reviews)
1.3 (1595 reviews)
Reviewer's quote

When customer service more than three times, as other previous calls the same claims were too the claim by the employee for xfinity. Several employees from several calls assured a frantic person with a chronic illness that only $9 and change is the AUTO DEBITED amount that will be taken from his...

Marty I

...I am a disabled, marine corp senior citizen veteran and the customer service rep tells me that she can not give me any discounts..

PissedConsumer1767652
Product or Service Quality
1.7 (334 reviews)
1.8 (1377 reviews)
Reviewer's quote

Over charge for service. Customers service is horrible. Keep transferring to different departments...

Jannie

..." I replaced the router and finally got ATT to admit that I have "intermittent service. " ATT either doesn't show up for the appointment or arrives incredibly late. No update...

PissedConsumer1760215
Price Affordability
1.6 (334 reviews)
1.6 (1206 reviews)
Reviewer's quote

I agreed to a 2 year contract for "Triple Play" at a specified price with a representative from Xfinity. This was done over the phone and I was assured that the price would hold fast for the 2 year period. After 1 year I received a price increase...

Dick W

... canceled I gave them one more chance went to upgrade two phones their website said Bogo which We all know means buy one get one Free not buy one and pay half price on the second one after the phones arrive to my house I got a bill saying I owe on both phones at which time I told them I’ll be returning them they They received one In suggest and credited my bill the second oneThey received in August and I’m still paying for it but they told me it was sitting in a warehouse and they would expedite getting it returned so I could quit paying for it in November I don’t know how fast three months is the expedite but Still not done Then let’s talk about DIRECTV/at...

Leah c

Xfinity and ATT Pros and Cons

Pros
  • Internet speed
  • When it works right
  • Promotional prices
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Price
  • Unwillingness to rectify situation
  • Poor customer service
  • Charges
  • Deceptive policies

Xfinity and ATT Most Positive Reviews

Top rated reviews
5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Xfinity and ATT Most Critical Reviews

Lowest rated reviews
1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Xfinity and ATT Latest Reviews

Recent published reviews

Nothing has happen Im having the same issues every si many months with over charge I speak with reps all of them tell...

Read all 846 reviews
1

bunch of turd cutters at att

Read all 5815 reviews

Xfinity and ATT Products and Services

Most reviewed product and services
  • Xfinity Internet Service (108 reviews)
  • Xfinity Customer Care (98 reviews)
  • Xfinity Bundle (60 reviews)
  • Att Phone Service (752 reviews)
  • Att Internet Service (653 reviews)
  • Att Customer Care (413 reviews)