PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Xfinity and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Xfinity
ATT

Xfinity and ATT Overview

Total reviews
1476
5996
Company responses
0
0
Issues resolved
6
29

Xfinity and ATT Consumer Ratings

Rank
226 out of 1423 in Telecommunications category
265 out of 1423 in Telecommunications category
Customer service
179 in category
236 in category
Product or Service Quality
142 in category
161 in category
Website
177 in category
228 in category
Price Affordability
274 in category
297 in category

Xfinity and ATT Rating Details

Customer service
1.4 (601 reviews)
1.3 (1681 reviews)
Reviewer's quote

No issues, would like to speak to a customer service representative..

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Got here to the store to return att tv didnt want it to begin with it was forced on me last visit. Pouring down rain I left the att tv device In the store by the chair Im sitting in the lady(JessicA) was very very rude and made me hold it outside then I came in and ask to speak to manager and...

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Product or Service Quality
1.8 (531 reviews)
1.8 (1447 reviews)
Reviewer's quote

I set up service they called me and I wasn't able to answer they sent me an email stating they canceled my service but have yet to refund my 25. 00 deposit..

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...the service is horrible you wait hours and then get a technical support from people that do not know crap; and are from out of the country from your outsourcing; My bill for this account is from 815-774-1544..

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Website
2 (517 reviews)
1.8 (1308 reviews)
Reviewer's quote

...What I can do? (when I checked xfinity website - only one thing I see - technician is coming today, any today they put appointment June 17th after contacting them twice)..

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...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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Price Affordability
1.7 (511 reviews)
1.6 (1271 reviews)
Reviewer's quote

...Price went up without me being notice..

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Comes out to about the same price for me. After two 1/2 hours at the store, they pop $140 at me for misc fees that are just a hold on my card. 1 week later, i have no phone, tv is off and after 4 hours and two days, not one of these very rough english speaking people can set it right even after...

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Xfinity and ATT Pros and Cons

Pros
  • Internet speed
  • When it works right
  • Frustrated
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Price
  • Unwillingness to rectify situation
  • Poor customer service
  • Charges
  • Deceptive policies

Xfinity and ATT Most Positive Reviews

Top rated reviews
5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I am really sick of the programming that goes with the economy package. I can turn my set on any time of the day and...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Xfinity and ATT Most Critical Reviews

Lowest rated reviews
1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I called Xfinity to renegotiate my bill. Was told I could receive the 99.00 bundle package for the next year, plus a...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Xfinity and ATT Latest Reviews

Recent published reviews
1.3

Not able to resolve the issue

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2.9

For the second time in a month I cannot log on to my Att email formerly yahoo-.my cell is 708-217-0021 - my bill for...

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3.2

My internet is not working properly.

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No votes

My bill is $150 and my daughter is $800 Im day late paying my bill on a payment plan they cut me off even when I told...

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Xfinity and ATT Products and Services

Most reviewed product and services
  • Xfinity Internet Service (202 reviews)
  • Xfinity Customer Care (138 reviews)
  • Xfinity Bundle (69 reviews)
  • Att Phone Service (755 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)