PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Xfinity as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Xfinity

ATT and Xfinity Overview

Total reviews
5965
1301
Company responses
0
0
Issues resolved
29
5

ATT and Xfinity Consumer Ratings

Rank
262 out of 1428 in Telecommunications category
227 out of 1428 in Telecommunications category
Customer service
230 in category
177 in category
Product or Service Quality
150 in category
135 in category
Billing Practices
200 in category
155 in category
Website
218 in category
170 in category

ATT and Xfinity Rating Details

Customer service
1.3 (1666 reviews)
1.4 (538 reviews)
Reviewer's quote

...I wasn't lucky with the next customer service agent. When I explained to my situation, she said You have what you have, and there is nothing we can do. I thought after 20 years with ATT, I would be a valued customer, but that is not what it is...

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Nothing happened Line with customer service got disconnected!! So Im back to no service My parents are elderly need a phone line its in xfinity if anything happens to them !!..

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Product or Service Quality
1.8 (1433 reviews)
1.8 (480 reviews)
Reviewer's quote

...older plan & being charged for regular service then waiting on the phone to talk to someone then they couldnt help me , your are just a joke , money Hungry Varmints is that plain enough for...

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...Horrible service..

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Billing Practices
1.4 (1400 reviews)
1.6 (407 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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...Their billing practices are ineffective and unethical. Try another company!..

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Website
1.8 (1295 reviews)
2 (463 reviews)
Reviewer's quote

I'm pissed because I filled out a wavier for heart ship online with your company due to covid -19 which was advertised on the website. I also got a auto call due to non-payment which asked if you wanted to keep your phone on during this time and the next day my line was disconnected anyway, The...

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...Website is horrendous. Cannot get in to view bill. Says it is restricted even though I am in my account..

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ATT and Xfinity Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Internet speed
  • When it works right
  • Frustrated
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Price
  • Unwillingness to rectify situation

ATT and Xfinity Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

Pissed , several channels not working on a daily basis. The On demand NEVER works.. Don't get me started on the shifty ...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

I am really sick of the programming that goes with the economy package. I can turn my set on any time of the day and...

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ATT and Xfinity Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

SOOO MANY COMMERCIALS ON XFINITY ONLINE. IT IS OUTRAGEOUS!! DISGUSTING! Since you have to pay for xfinity there is...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

I called Xfinity to renegotiate my bill. Was told I could receive the 99.00 bundle package for the next year, plus a...

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ATT and Xfinity Latest Reviews

Recent published reviews
1.7

I have been with ATT for 20 years. For $65, I have internet and landline service. $30 for the internet and $35 for the...

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No votes

My card was charged and we never got anyone to come and rewire the cables they just came and left I never even got to...

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No votes

My ex stole my phone and many other numbers. He's opened multiple accounts in my name that I'm not aware of but I do bel...

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3.7

Really disappointed as i was told i will get the Flex device free of charge ,and now it turn out yall dont even have thi...

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ATT and Xfinity Products and Services

Most reviewed product and services
  • Att Phone Service (755 reviews)
  • Att Internet Service (658 reviews)
  • Att Customer Care (427 reviews)
  • Xfinity Internet Service (190 reviews)
  • Xfinity Customer Care (137 reviews)
  • Xfinity Bundle (66 reviews)