PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vonage and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vonage
ATT

Vonage and ATT Overview

Total reviews 305 6053
Company responses 0 0
Issues resolved 0 29

Vonage and ATT Consumer Ratings

Rank
333 out of 1440 in Telecommunications category
284 out of 1440 in Telecommunications category
Customer service
285 in category
256 in category
Price Affordability
281 in category
316 in category
Product or Service Quality
234 in category
177 in category
Website
258 in category
240 in category

Vonage and ATT Rating Details

Customer service
1.2 (108 reviews)
1.2 (1716 reviews)
Reviewer's quote

Questions why this had happened in the first place, have not been answered, and its Customer Service has been blaming me for changing my "answering greeting, which was never done by me or anybody else in my household. Its CS personnel is very difficult to understand, and asking for its Corporate...

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...We've dealt with customer service representatives and supervisors/managers on multiple occasions. each apologizing that we are having to deal with this again and promising that they have now handled it and we should never hear about it again...

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Price Affordability
1.7 (90 reviews)
1.6 (1290 reviews)
Reviewer's quote

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

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...They were not willing to stand behind the people that they hired and who told me the price of the phone. Please see the attached transcript. In it, you will see where I repeatedly asked if the installment would be $1 and they confirmed that...

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Product or Service Quality
1.5 (87 reviews)
1.7 (1478 reviews)
Reviewer's quote

Vonage service had consistent poor line quality and dropped calls. After two calls to technical support, no resolution was provided. I could not continue with these issues as it was effecting my business...

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You call service hung up on me and said my number does not exist!..

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Website
1.7 (82 reviews)
1.7 (1331 reviews)
Reviewer's quote

...The machine keeps referring to a "set-up" website which takes you into a mad unhelpful loop. Finally I called the sales department pretending that I wanted to be a new customer. NOW I get a human being...

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...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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Vonage and ATT Pros and Cons

Pros
  • Service until i must contact support
  • When they are truthful
  • Promise of service to be provided
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Fraudulent misrepresentation
  • Service
  • Poor customer service
  • Charges
  • Deceptive policies

Vonage and ATT Most Positive Reviews

Top rated reviews
5

Didnt explain billing to me. Took money out of my bank account without my consent

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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4.1

Today is last day of service agreement

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Vonage and ATT Most Critical Reviews

Lowest rated reviews
1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

this company is a f*ckin joke.I've been with these muppets for over 7 year.My $25 plan slowly went up to $50 so I cancel...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Vonage and ATT Latest Reviews

Recent published reviews
1.5

Vonage nickels and dimes you for anything at all. To even downgrade your account from a higher paying plan to a lower...

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No votes

When I call Kelly at corporate I get a busy signal over and over and over no voicemail. She still doesnt have tv or...

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1

This is the worst phone service I have ever had.

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1

You call service hung up on me and said my number does not exist!

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Vonage and ATT Products and Services

Most reviewed product and services
  • Vonage Phone Service (99 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (660 reviews)
  • Att Customer Care (431 reviews)