PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vonage and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vonage
ATT

Vonage and ATT Overview

Total reviews
298
5785
Company responses
0
0
Issues resolved
0
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5785 reviews. It is 5487 reviews more than Vonage received since Aug 13, 2007.

Vonage and ATT Consumer Ratings

Rank
303 out of 1945 in Telecommunications category
253 out of 1945 in Telecommunications category
Customer service
262 in category
236 in category
Price Affordability
247 in category
281 in category
Product or Service Quality
211 in category
155 in category

According to consumer ratings and reviews, ATT ranks 50 points higher in the Telecommunications category than Vonage. People gave Vonage 1.2 stars for Customer service criterion in Telecommunications category and it is 299 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 325 points higher than the worst rated brand in this category. If we look at Price Affordability criterion, than we see that Vonage has a higher rating than ATT. Regarding Product or Service Quality criterion, consumers gave Vonage 1.5 stars and it is 62% greater than other in category. ATT however was rated 1.8 stars and it is 72% greater than other in category.

Vonage and ATT Rating Details

Customer service
1.2 (104 reviews)
1.3 (1574 reviews)
Reviewer's quote

...My customer # is 1002, so I have been with them from their start. Suddenly, my old router stopped working on the 6 phones I daisy chained in my house (3 floors) all on the same number. For 13 years, this has been the way my house was wired...

john t

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an upgrade. This is the point where you will discover the company you are dealing with has no loyalty or concern for you, Its like pulling teeth to get any rep to actually help you but you...

Amish
Price Affordability
1.7 (86 reviews)
1.6 (1188 reviews)
Reviewer's quote

...The lady did offer to give me a promotional price, which brought the price down to $27. 99/month, supposedly including taxes and fees. However, that is yet to be seen next month when the bill is deducted from my account...

Ranvir

... canceled I gave them one more chance went to upgrade two phones their website said Bogo which We all know means buy one get one Free not buy one and pay half price on the second one after the phones arrive to my house I got a bill saying I owe on both phones at which time I told them I’ll be returning them they They received one In suggest and credited my bill the second oneThey received in August and I’m still paying for it but they told me it was sitting in a warehouse and they would expedite getting it returned so I could quit paying for it in November I don’t know how fast three months is the expedite but Still not done Then let’s talk about DIRECTV/at...

Leah c
Product or Service Quality
1.5 (85 reviews)
1.8 (1358 reviews)
Reviewer's quote

...still no service. The told us they were going to elevate our ticket to an upperlevel tech and the new tech would call us back. We asked when we could expect that call and were told in 48 to 72 hours! We reminded them that this was a business phone service but it didn't seem to matter to them at all...

SVDP o

...I have never been treated so horrible before with customer service. I told them that when I ordered my phone it ststed I had zero balance so how can I still owe. I would have been glad to wait 6 more months to upgrade and get the credit along with the newest S11 due out this coming March...

Danw1

Vonage and ATT Pros and Cons

Pros
  • Service until i must contact support
  • When they are truthful
  • Connectivity
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Fraudulent misrepresentation
  • Service
  • Poor customer service
  • Charges
  • Deceptive policies

Vonage and ATT Most Positive Reviews

Top rated reviews
5

Didnt explain billing to me. Took money out of my bank account without my consent

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Vonage and ATT Most Critical Reviews

Lowest rated reviews
1

Signup for 1 year contract with $300 dollar gift card from resturants.com. At the time of signup, I was told that I...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Vonage and ATT Latest Reviews

Recent published reviews
1

We contacted support when our business phones went down. The support tech had us on the phone for 3 hours the first day...

Read all 298 reviews
1

Had same phone number for over 8yrs. My phone breaks(with insurance) and they cant replace it for 3 weeks so they give...

Read all 5785 reviews

Vonage and ATT Products and Services

Most reviewed product and services
  • Vonage Phone Service (95 reviews)
  • Vonage Customer Care (33 reviews)
  • Vonage Phone Plan (16 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (651 reviews)
  • Att Customer Care (410 reviews)