PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Viasat and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Viasat
ATT

Viasat and ATT Overview

Total reviews
290
5815
Company responses
0
0
Issues resolved
0
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5815 reviews. It is 5525 reviews more than Viasat received since Sep 1, 2013.

Viasat and ATT Consumer Ratings

Rank
438 out of 1908 in Telecommunications category
256 out of 1908 in Telecommunications category
Customer service
224 in category
237 in category
Product or Service Quality
283 in category
155 in category
Reliability
250 in category
138 in category

According to consumer ratings and reviews, ATT ranks 182 points higher in the Telecommunications category than Viasat. People gave Viasat 1.3 stars for Customer service criterion in Telecommunications category and it is 344 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 331 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than Viasat. Regarding Reliability criterion, consumers gave Viasat 1.1 stars and it is 56% greater than other in category. ATT however was rated 1.6 stars and it is 76% greater than other in category.

Viasat and ATT Rating Details

Customer service
1.3 (169 reviews)
1.3 (1595 reviews)
Reviewer's quote

...None of my account information has changed, and I have been an good customer. I have seen payments on my bank statement. So how can my payment information be expired and needs updating so often? There is nothing to update...

PissedConsumer1767191

...I am a disabled, marine corp senior citizen veteran and the customer service rep tells me that she can not give me any discounts..

PissedConsumer1767652
Product or Service Quality
1.2 (166 reviews)
1.8 (1377 reviews)
Reviewer's quote

...After 100g, service will depend on peak times and available bandwidth. As long as you are under your capped data limits, the product is fine. But once you reach your 100g of your "unlimited" plan, they basically shut you down to 0...

PissedConsumer1760623

..." I replaced the router and finally got ATT to admit that I have "intermittent service. " ATT either doesn't show up for the appointment or arrives incredibly late. No update...

PissedConsumer1760215
Reliability
1.1 (160 reviews)
1.6 (808 reviews)
Reviewer's quote

every night after around 5 PM I lose all internet cant even get on facebookIm paying for unlimited data but its not unlimited its controlled because they are too greedy and sign up more members then they can handle'

william c

...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

PissedConsumer1200941

Viasat and ATT Pros and Cons

Pros
  • Absolutely norhing
  • Install was fast
  • Installer was nice
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Everything so far
  • Liars and thieves
  • Poor customer service
  • Charges
  • Deceptive policies

Viasat and ATT Most Positive Reviews

Top rated reviews
5

I have had it about 3 weeks and we love it compared to the AT&T internet service I have had for about 5 years. Also...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Viasat and ATT Most Critical Reviews

Lowest rated reviews
1

Customer service put my internet service on hold for the wrong date! Plus I could not talk to the supervisor! Why she...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Viasat and ATT Latest Reviews

Recent published reviews
1

every night after around 5 PM I lose all internet cant even get on facebook
Im paying for unlimited data but its not unli...

Read all 290 reviews
1

bunch of turd cutters at att

Read all 5815 reviews

Viasat and ATT Products and Services

Most reviewed product and services
  • Viasat Internet Service (172 reviews)
  • Viasat Customer Care (29 reviews)
  • Viasat Internet Plan (20 reviews)
  • Att Phone Service (752 reviews)
  • Att Internet Service (653 reviews)
  • Att Customer Care (413 reviews)