PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
ATT

Verizon and ATT Overview

Total reviews
2562
5779
Company responses
0
0
Issues resolved
17
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5779 reviews. It is 3217 reviews more than Verizon received since May 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon customer support team than with ATT customer service.

Verizon and ATT Consumer Ratings

Rank
215 out of 1946 in Telecommunications category
254 out of 1946 in Telecommunications category
Customer service
234 in category
240 in category
Product or Service Quality
136 in category
157 in category
Billing Practices
188 in category
215 in category

According to consumer ratings and reviews, Verizon ranks 39 points higher in the Telecommunications category than ATT. People gave Verizon 1.3 stars for Customer service criterion in Telecommunications category and it is 332 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 326 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Verizon has a higher rating than ATT. Regarding Billing Practices criterion, consumers gave Verizon 1.5 stars and it is 67% greater than other in category. ATT however was rated 1.4 stars and it is 62% greater than other in category.

Verizon and ATT Rating Details

Customer service
1.3 (582 reviews)
1.3 (1570 reviews)
Reviewer's quote

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting really bad, I had try to get to some one for four days and I can't get someone to answer the phone. I'm can wait to speak to some one from the company..

PissedConsumer1722751

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H
Product or Service Quality
1.9 (506 reviews)
1.8 (1355 reviews)
Reviewer's quote

This is outrageous as I haven’t had service since June 2019, so that will be 6 months without service. Verizon is not putting their money towards this issue and it should be against the law for them to continue to get away with this. I believe that they never intend to restore the service and...

Melissa K

Reward card never received. Been on the phone for several hours, have talked to 3 different people who promised to get me to the correct place to get this taken care of. The first person hung up on me. The second said they would take my number and call me back. They did not call. What a scam. I am...

Mary F
Billing Practices
1.5 (503 reviews)
1.4 (1317 reviews)
Reviewer's quote

Verizon You have lost our business forever! We can never forgive you for the bad business contract and practices. You lied to us and immediately renege on upon signing my latest contract by removing my favorite channels. Then told you can do that but I can cancel my contract without paying $$$ Your...

Harvey F

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

Verizon and ATT Pros and Cons

Pros
  • Internet
  • You are a bunch of overcharging crooks
  • Customer service
  • Installation technician
  • Price
  • Coverage area
Cons
  • Incompetent customer service
  • Customer service
  • Poor service
  • Poor customer service
  • Charges
  • Deceptive policies

Verizon and ATT Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Verizon and ATT Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Verizon and ATT Latest Reviews

Recent published reviews
1

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting re...

Read all 2562 reviews

AT&;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO REACH OUT TO A LIVE CUSTOMER SERVICE REPRESENTATIVE
Me: I would...

Read all 5779 reviews

Verizon and ATT Products and Services

Most reviewed product and services
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (248 reviews)
  • Verizon Account (157 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (650 reviews)
  • Att Customer Care (409 reviews)