PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
ATT

Verizon and ATT Overview

Total reviews 2791 6051
Company responses 0 0
Issues resolved 20 29

Verizon and ATT Consumer Ratings

Rank
240 out of 1438 in Telecommunications category
284 out of 1438 in Telecommunications category
Customer service
239 in category
257 in category
Product or Service Quality
149 in category
178 in category
Billing Practices
204 in category
238 in category
Website
220 in category
233 in category

Verizon and ATT Rating Details

Customer service
1.3 (686 reviews)
1.2 (1715 reviews)
Reviewer's quote

I get a monthly bill for Carla's phone, who is Carla? I called, I'm not a Verizon, customer service couldn't figure anything out. ?!? I'm just glad Carla pays her bill..

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...We've dealt with customer service representatives and supervisors/managers on multiple occasions. each apologizing that we are having to deal with this again and promising that they have now handled it and we should never hear about it again...

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Product or Service Quality
1.8 (596 reviews)
1.7 (1477 reviews)
Reviewer's quote

They tell me I should buy a signal extender if I want better service but claim it isnt needed. Many dropped calls and no service..

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...I have DirectTV and 2 phones on wireless and spent hundreds of dollars a month with ATT and then get this kind of service..

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Billing Practices
1.5 (579 reviews)
1.4 (1440 reviews)
Reviewer's quote

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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Website
1.8 (558 reviews)
1.8 (1330 reviews)
Reviewer's quote

...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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Verizon and ATT Pros and Cons

Pros
  • Internet
  • Customer service
  • Nada
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Incompetent customer service
  • Poor service
  • Poor customer service
  • Charges
  • Deceptive policies

Verizon and ATT Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Verizon and ATT Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Verizon and ATT Latest Reviews

Recent published reviews
No votes

How to add an APN on table

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2.3

I've had Directv from ATT for 10 months after switching from Frontier FiOS. The experience has not been pleasant. The

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1.5

I get a monthly bill for Carla's phone, who is Carla? I called, I'm not a Verizon, customer service couldn't figure...

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1

To continue our plan that we had back in 2009 pay-as-you-go automatically charged to my credit card every two to three m...

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Verizon and ATT Products and Services

Most reviewed product and services
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Customer Care (174 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (660 reviews)
  • Att Customer Care (431 reviews)