PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
ATT

Verizon and ATT Overview

Total reviews
2719
5958
Company responses
0
0
Issues resolved
17
29

Verizon and ATT Consumer Ratings

Rank
219 out of 1428 in Telecommunications category
261 out of 1428 in Telecommunications category
Customer service
218 in category
239 in category
Product or Service Quality
131 in category
158 in category
Billing Practices
181 in category
206 in category
Website
203 in category
225 in category

Verizon and ATT Rating Details

Customer service
1.3 (638 reviews)
1.3 (1662 reviews)
Reviewer's quote

...I have had 2 very sweet customer service reps. But obviously they are limited in powers. Why do I need to sign again when My Verizon is supposed to be the answer...

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Worst customer service ever! Ive had to call several times trying to get thru for Home telephone line repair for my 93 year Old parents and each time I have to deal with computer generated voice which most times cannot hear me then told we need to go to the website. Ridiculous. Time to switch...

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Product or Service Quality
1.9 (555 reviews)
1.8 (1431 reviews)
Reviewer's quote

...For a billion dollar company there service all the way around is terrible. One of the reps told me this particular phone does have issues. You can return a lemon phone within 14 days, THE STORE FAILED TO TELL ME THIS...

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...older plan & being charged for regular service then waiting on the phone to talk to someone then they couldnt help me , your are just a joke , money Hungry Varmints is that plain enough for...

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Billing Practices
1.5 (542 reviews)
1.4 (1397 reviews)
Reviewer's quote

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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Website
1.8 (514 reviews)
1.8 (1293 reviews)
Reviewer's quote

...I filled out the deferred payment option and fill out the promissory note to pay 2 weeks from the normal date I received approval and confirmation through website and the email then today on my typical billing date they went ahead and billed anyway. Now my checking account is minus $266 plus Wells Fargo charge me $35 overdraft payment for paying that bill that...

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I'm pissed because I filled out a wavier for heart ship online with your company due to covid -19 which was advertised on the website. I also got a auto call due to non-payment which asked if you wanted to keep your phone on during this time and the next day my line was disconnected anyway, The...

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Verizon and ATT Pros and Cons

Pros
  • Internet
  • Nada
  • Coverage area
  • Installation technician
  • Price
  • Coverage area
Cons
  • Incompetent customer service
  • Customer service
  • Poor service
  • Poor customer service
  • Charges
  • Deceptive policies

Verizon and ATT Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Verizon and ATT Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Verizon and ATT Latest Reviews

Recent published reviews
1

Samsung S10E Galaxy phone, drops calls constantly, won't send out more than 8 pictures on FB, 10 second videos sent on m...

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2.2

Billing , lied about being set up on the 55 &;;;;;;;;;;;;;;;;;;;;;;;;;;;; older plan...

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No votes

The system tells me that my number is not a Verizon number

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1

I'm pissed because I filled out a wavier for heart ship online with your company due to covid -19 which was advertised...

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Verizon and ATT Products and Services

Most reviewed product and services
  • Verizon Internet Service (260 reviews)
  • Verizon Phone Service (247 reviews)
  • Verizon Customer Care (171 reviews)
  • Att Phone Service (755 reviews)
  • Att Internet Service (658 reviews)
  • Att Customer Care (427 reviews)