PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
ATT

Verizon and ATT Overview

Total reviews 2825 6093
Company responses 0 0
Issues resolved 20 30

Verizon and ATT Consumer Ratings

Rank
251 out of 1460 in Telecommunications category
295 out of 1460 in Telecommunications category
Customer service
247 in category
273 in category
Product or Service Quality
163 in category
189 in category
Billing Practices
224 in category
259 in category
Website
223 in category
242 in category

Verizon and ATT Rating Details

Customer service
1.3 (706 reviews)
1.3 (1738 reviews)
Reviewer's quote

...I have had 2 very sweet customer service reps. But obviously they are limited in powers. Why do I need to sign again when My Verizon is supposed to be the answer...

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Worst customer service ever! Ive had to call several times trying to get thru for Home telephone line repair for my 93 year Old parents and each time I have to deal with computer generated voice which most times cannot hear me then told we need to go to the website. Ridiculous. Time to switch...

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Product or Service Quality
1.8 (613 reviews)
1.7 (1502 reviews)
Reviewer's quote

I called Verizon to change my service and eliminate TVcoverage. I told the rep that I wanted to reduce my costs and was going with a streaming service. I told her that I only wanted internet and a phone line...

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I called regarding issues with cable service. At the end of the conversation the employee asked if I might be interested in free iPhones. I put the employee on speaker phone so that my husband and I could both hear the employee (Oscar) and we were both able to ask questions...

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Billing Practices
1.5 (594 reviews)
1.4 (1460 reviews)
Reviewer's quote

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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Website
1.8 (572 reviews)
1.8 (1350 reviews)
Reviewer's quote

...I filled out the deferred payment option and fill out the promissory note to pay 2 weeks from the normal date I received approval and confirmation through website and the email then today on my typical billing date they went ahead and billed anyway. Now my checking account is minus $266 plus Wells Fargo charge me $35 overdraft payment for paying that bill that...

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... warehouse where supposedly they process the return devices and when I called the first time they advice me they received the devices and gave me a Newgistics website to track the information they provided me so I did and it shows that they processed and received the devices mean while every time I call At&t including OFFICE OF THE PRESIDENT CUSTOMER CARE due to me filing for a dispute the rep t...

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Verizon and ATT Pros and Cons

Pros
  • Internet
  • Customer service
  • Coverage area
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Incompetent customer service
  • Poor service
  • Poor customer service
  • Charges
  • Deceptive policies

Verizon and ATT Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Verizon and ATT Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Verizon and ATT Latest Reviews

Recent published reviews
1

I was told, it had been too long and since my account had already been referred to collections I was basically (out of l...

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1.6

Really feel like using profanity as AT&;;;;;;;;;;;;;T deserves it in much more ways than many. Their customer servic...

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1

They wouldn't cancel my service, only suspend it. I was like that doesn't make any sense. Just bill me. Worst customer...

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2

Really feel like using profanity as AT&;;;;;;;;;;;;T deserves it in much more ways than many. Their customer service...

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Verizon and ATT Products and Services

Most reviewed product and services
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Bundle (145 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (296 reviews)