PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
1.7
ATT
ATT
1.6
Verizon
ATT

Verizon and ATT Overview

Total reviews 2903 6230
Company responses 0 0
Issues resolved 21 30

Verizon and ATT Consumer Ratings

Rank
267 out of 1642 in Telecommunications category
324 out of 1642 in Telecommunications category
Customer service
253 in category
No votes
Product or Service Quality
161 in category
No votes
Billing Practices
222 in category
No votes
Website
234 in category
No votes

Verizon and ATT Rating Details

Customer service
1.3 (751 reviews)
No votes
Reviewer's quote

...Horrible customer service and product. We were going to switch our entire company cell phones to Verizon but after dealing with this issue that will not happen ever!..

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...Please help!!! Now I have received a threat letter saying they will cancel my service because of non Payment!! Crazy! Customer service please update your system!!!..

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Product or Service Quality
1.8 (648 reviews)
No votes
Reviewer's quote

com--which the customer service pretorian guard claim they cannot see! Ha! If you can find your bill on their website, which is no gimmee, you'll see it broken down into categories, like Home Phone, Internet, TV, and something called Security, Support and More. Under each category they list what...

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Who may it concern, I have just recently cancelled my service with you as our internet provider. A have been lied to several times by your customer service supervisors(have digital record and screen shots to prove) and been charged for months unlawfully. I have contacted several times ATT in regard...

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Billing Practices
1.5 (631 reviews)
No votes
Reviewer's quote

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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Website
1.8 (612 reviews)
No votes
Reviewer's quote

...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

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I dealt with it by never contacting them unless I absolutely had to, never signing into their website after being lied to and treated rudely by their "customer service. " But today is the end. My phone died, I tried to order a new phone via the website and of course that wasn't nearly as simple as...

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Verizon and ATT Pros and Cons

Pros
  • Internet
  • Customer service
  • Coverage area
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Incompetent customer service
  • Poor service
  • Poor customer service
  • Charges
  • Deceptive policies

Verizon and ATT Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Verizon and ATT Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Verizon and ATT Latest Reviews

Recent published reviews
No votes

Went to the Succasunna Retail Store in NJ. Not one person was in that store but the Manager would not answer a question...

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2.8

Giving my old phone Galaxy S6 To my sister who is not with AT&;;;;;;;;;;;;;T and want to use the phone with her...

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1

My internet connection stopped working and I took my device to the Verizon store to get it checked out. They said they...

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2

I am still receiving invoices since I cancelled my service in December 2020. Please help!!!
Now I have received a threat...

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