PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon
ATT

Verizon and ATT Overview

Total reviews
2604
5822
Company responses
0
0
Issues resolved
17
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5822 reviews. It is 3218 reviews more than Verizon received since May 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon customer support team than with ATT customer service.

Verizon and ATT Consumer Ratings

Rank
217 out of 1909 in Telecommunications category
258 out of 1909 in Telecommunications category
Customer service
235 in category
240 in category
Product or Service Quality
136 in category
156 in category
Billing Practices
185 in category
209 in category

According to consumer ratings and reviews, Verizon ranks 41 points higher in the Telecommunications category than ATT. People gave Verizon 1.3 stars for Customer service criterion in Telecommunications category and it is 335 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 330 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Verizon has a higher rating than ATT. Regarding Billing Practices criterion, consumers gave Verizon 1.5 stars and it is 68% greater than other in category. ATT however was rated 1.4 stars and it is 63% greater than other in category.

Verizon and ATT Rating Details

Customer service
1.3 (599 reviews)
1.3 (1600 reviews)
Reviewer's quote

When I contacted Verizon to find out why my account was not used to repay the credit that Customer service had told me would take place, they stated Verizon was not supporting the Customer service agent and told me to ask my bank to refund me the overdraft fees that VERIZON CAUSED!!! I AM...

Teracina O

Called customer service again and she told me that I should get the credit on my next billing cycle for February? If you got my money on December why I have no credit in my account? and I will be past due for a month until the credit applied? You guys have no problem getting my money on December...

Rosangela f
Product or Service Quality
1.9 (520 reviews)
1.8 (1381 reviews)
Reviewer's quote

...Service was always good..

Krystal M

...If my money means MORE than my customer satisfaction?? How sorry is that? And Im paying $230 a month for 2 phones w/unlimited service when Verizon is charging $70? Pfft. Not for long!!!..

Jan M
Billing Practices
1.5 (516 reviews)
1.4 (1341 reviews)
Reviewer's quote

...They will not address unjust billing practices and are EXTREMELY structured for avoidance of customer service and avoidance of conflict resolution. They have charged $244 for unsolicited prompting to download an upgraded Android operating system..

Kareli

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

Verizon and ATT Pros and Cons

Pros
  • Internet
  • You are a bunch of overcharging crooks
  • Nada
  • Installation technician
  • Price
  • Coverage area
Cons
  • Incompetent customer service
  • Customer service
  • Poor service
  • Poor customer service
  • Charges
  • Deceptive policies

Verizon and ATT Most Positive Reviews

Top rated reviews
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Verizon and ATT Most Critical Reviews

Lowest rated reviews
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Verizon and ATT Latest Reviews

Recent published reviews
1.1

I had been with Verizon for over 20 years and recently switched to another company as my bill went down over 50% with...

Read all 2604 reviews
1

Got a $700 credit on my acct which was amazing for the bogo phone BUT it made their system cancel the autopay because...

Read all 5822 reviews

Verizon and ATT Products and Services

Most reviewed product and services
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Account (159 reviews)
  • Att Phone Service (752 reviews)
  • Att Internet Service (655 reviews)
  • Att Customer Care (414 reviews)