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Verizon

Telecommunications
  • 12 ISSUES RESOLVED
  • 2166 TOTAL REVIEWS
  • $540K CLAIMED LOSSES
  • $842 AVERAGE LOSS
1.6
Customer service
Website
Billing Practices
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Internet 6
  • Coverage area 4
  • You are a bunch of overcharging crooks 4
  • Have occasional customer service people who are awesome 3
  • Tv 3

Customers don't like

  • Incompetent customer service29
  • Poor service19
  • Customer service8
  • Bait and switch7
  • Told one thing and going doing another5
Delete

Att

Telecommunications
  • 17 ISSUES RESOLVED
  • 4996 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Website
Billing Practices
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Installation technician 17
  • Coverage area 10
  • Price 8
  • Phone 7
  • Introductory price 6

Customers don't like

  • Poor customer service58
  • Charges36
  • Deceptive policies30
  • Customer service18
  • Billing7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1334242

I had AT&T and after my problem with combined billing of Direct TV I tried Verizon.They are worse than AT&T and that takes some doing.

Apparently NONE of these companies can tell the truth to their customers.Sad.

jerry schoonover

i have been looking at verizon along with other providers att won't respond to why they raised my internet price 3-times higher then what was offered to me.but life goes on and there are better choices out there if you build your company on lies and etc you will pay for it in the end.

Anonymous

I never had Verizon but everyone says that Verizon takes beter care for their customers than at@t

Ozzy
Chicago, Illinois, United States #1241192

One of the worst companies of all times.All Mobile companies are bad, but we would not have moved from Sprint to AT&T if they would not have offered the "deal" to pay off our phones.

The sales rep at the store promised a lower bill and $2,500 to pay off our existing contract and then after 45 minutes in the back room, amazingly the new monthly bills were different then he quoted. We followed through to get our refund and fill out all the paperwork and send in the final bill (and after at least 4, hour long conversations on the phone with promises galore - "no bills for the rest of the year, etc.) and lo and behond when we go back into the store - the special program doesn't even exist and we get a $100 credit on our bill! What is this a joke? Now we are stuck because we aren't moving to have the next 1.5 star company to get more unfulfilled promises.

You want good customer service - talk with Disney.At the other end of the spectrum, are cell phone companies and used car sales

Anonymous
Elkins, Arkansas, United States #1210910

AT&T is the worst.Do not go near this service.

All they want is your money.

No customer service at all.If it does not work, too bad, they still want your money.

Anonymous
#1186539

Customer service on the phone is basically the same.It takes forever, you get transferred quite a bit and it's like pulling teeth to get your situation resolved.

Phone service in our area has gotten better with AT&T so now we're up to the speed that we were with when Verizon was at full capability in our area. Pricing about the same. Verizon did not have a store in our area and AT&T does.

So far that's the best thing.If we have an issue we can just stop in there and the manager is awesome his name is Giovanni.