Att vs Verizon

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Att

Telecommunications
  • 17 ISSUES RESOLVED
  • 4725 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.5
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Installation technician 17
  • Coverage area 10
  • Price 8
  • Phone 7
  • Introductory price 6

Customers don't like

  • Poor customer service137
  • Deceptive policies69
  • Charges59
  • Customer service42
  • How dishonest they are13

Products by Att

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Verizon

Telecommunications
  • 10 ISSUES RESOLVED
  • 2067 TOTAL REVIEWS
  • $630K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.6
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Internet 6
  • Coverage area 4
  • You are a bunch of overcharging crooks 4
  • Terrible service 3
  • Tv 3

Customers don't like

  • Incompetent customer service83
  • Poor service31
  • Customer service16
  • Bait and switch14
  • Billing practices10

Products by Verizon

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Ozzy
Ozzy Chicago, Illinois, United States #1241192
One of the worst companies of all times. All Mobile companies are bad, but we would not have moved from Sprint to AT&T if they would not have offered the "deal" to pay off our phones. The sales rep at the store promised a lower bill and $2,500 to pay off our existing contract and then after 45 minutes in the back room, amazingly the new monthly bills were different then he quoted. We followed through to get our refund and fill out all the paperwork and send in the final bill (and after at least 4, hour long conversations on the phone with promises galore - "no bills for the rest of the year, etc.) and lo and behond when we go back into the store - the special program doesn't even exist and we get a $100 credit on our bill! What is this a joke? Now we are stuck because we aren't moving to have the next 1.5 star company to get more unfulfilled promises. You want good customer service - talk with Disney. At the other end of the spectrum, are cell phone companies and used car sales
Anonymous
Anonymous Elkins, Arkansas, United States #1210910
AT&T is the worst. Do not go near this service. All they want is your money. No customer service at all. If it does not work, too bad, they still want your money.
Anonymous
Anonymous #1186539
Customer service on the phone is basically the same. It takes forever, you get transferred quite a bit and it's like pulling teeth to get your situation resolved. Phone service in our area has gotten better with AT&T so now we're up to the speed that we were with when Verizon was at full capability in our area. Pricing about the same. Verizon did not have a store in our area and AT&T does. So far that's the best thing. If we have an issue we can just stop in there and the manager is awesome his name is Giovanni.