PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Verizon

ATT and Verizon Overview

Total reviews
5956
2717
Company responses
0
0
Issues resolved
29
17

ATT and Verizon Consumer Ratings

Rank
261 out of 1428 in Telecommunications category
219 out of 1428 in Telecommunications category
Customer service
235 in category
215 in category
Product or Service Quality
155 in category
127 in category
Billing Practices
205 in category
183 in category
Website
223 in category
200 in category

ATT and Verizon Rating Details

Customer service
1.3 (1659 reviews)
1.3 (637 reviews)
Reviewer's quote

...The customer service is the worst. It has been a waste of hours of my time and frustrating as *** I hate them. I know I will probably have to spend more time fighting with them over the missing cable boxes...

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...I have had 2 very sweet customer service reps. But obviously they are limited in powers. Why do I need to sign again when My Verizon is supposed to be the answer...

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Product or Service Quality
1.8 (1430 reviews)
1.9 (554 reviews)
Reviewer's quote

I called regarding issues with cable service. At the end of the conversation the employee asked if I might be interested in free iPhones. I put the employee on speaker phone so that my husband and I could both hear the employee (Oscar) and we were both able to ask questions...

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I called Verizon to change my service and eliminate TVcoverage. I told the rep that I wanted to reduce my costs and was going with a streaming service. I told her that I only wanted internet and a phone line...

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Billing Practices
1.4 (1396 reviews)
1.5 (542 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

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Website
1.8 (1291 reviews)
1.8 (513 reviews)
Reviewer's quote

... warehouse where supposedly they process the return devices and when I called the first time they advice me they received the devices and gave me a Newgistics website to track the information they provided me so I did and it shows that they processed and received the devices mean while every time I call At&t including OFFICE OF THE PRESIDENT CUSTOMER CARE due to me filing for a dispute the rep t...

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...I filled out the deferred payment option and fill out the promissory note to pay 2 weeks from the normal date I received approval and confirmation through website and the email then today on my typical billing date they went ahead and billed anyway. Now my checking account is minus $266 plus Wells Fargo charge me $35 overdraft payment for paying that bill that...

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ATT and Verizon Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Internet
  • Nada
  • Coverage area
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Incompetent customer service
  • Customer service
  • Poor service

ATT and Verizon Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

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ATT and Verizon Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

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ATT and Verizon Latest Reviews

Recent published reviews
1

6th time this year with no phone service

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1

Verizon does not support routers bought from a third party. They try to sell you an overpriced router. If you buy from a...

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2

You are closed! Screw you!

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2.6

I called Verizon to change my service and eliminate TVcoverage. I told the rep that I wanted to reduce my costs and was...

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ATT and Verizon Products and Services

Most reviewed product and services
  • Att Phone Service (755 reviews)
  • Att Internet Service (658 reviews)
  • Att Customer Care (427 reviews)
  • Verizon Internet Service (260 reviews)
  • Verizon Phone Service (247 reviews)
  • Verizon Customer Care (171 reviews)