PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
ATT
1.6
Verizon
1.7
ATT
Verizon

ATT and Verizon Overview

Total reviews 7234 3657
Company responses 0 0
Issues resolved 42 35

ATT and Verizon Consumer Ratings

Rank
491 out of 2019 in Telecommunications category
421 out of 2019 in Telecommunications category
Customer service
485 in category
436 in category
Product or Service Quality
332 in category
311 in category
Billing Practices
455 in category
407 in category
Website
406 in category
378 in category

ATT and Verizon Rating Details

Customer service
1.3
(2232 reviews)
1.4
(1112 reviews)
Reviewer's quote

...Long story long, after many chats and phone calls with customer service, I was offered 6 months refund. I argued it should be more like 12. They transferred me and transferred me and 2 weeks later, nobody could find this offer made over chat...

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They suck customer service is tarable . They continually mess with your bill . Iv switched services to another carrier...

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Product or Service Quality
1.8
(1915 reviews)
1.8
(955 reviews)
Reviewer's quote

...They continue billing for both HIS SERVICE AND HIS PHONE. Again today when I tried to reach ANYONE to straighten this out, the computer switched me to a "YOU MUST PAY YOUR ACCOUNT NOW IN FULL, BEFORE WE'LL LET YOU SPEAK TO ANYONE. " Like I'd get to speak to anyone anyway...

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Bought a new phone March 10 and have bee on the phone for hours along with you service people trying to figure out how to get me off prepaid service to postpaid service. I don't have any expectations that this will resolve anytime soon because there have been so many people involved. I can't...

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Billing Practices
1.4
(1836 reviews)
1.6
(935 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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I have resisted this because of their shady billing practices, but I finally gave in because I needed the discount. I tried to set it up on the date I needed it to hit, but it only gave me five days as an option. I tried to change it using their automated tool, but the new date it offered me was...

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Website
1.7
(1736 reviews)
1.8
(906 reviews)
Reviewer's quote

Made the payment, Website says experiencing issue processing payment. And now they want to pay $20 more..

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...Verizon website was down. Held on with Support forever to reactivate old phone. Tried to find out what I could get for a new phone...

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ATT and Verizon Pros and Cons

Pros
  • Installation technician
  • Wish i could find something nice to say
  • Price
  • Good coverage
  • Internet
  • Good cell coverage
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Incompetent customer service
  • Poor service

ATT and Verizon Most Positive Reviews

Top rated reviews
5

My email password was messed up and I couldnt access my email so I had to get help in resetting my password and Id ....

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5

Someone stolen my daughter's phone , I called the 1800 number and she explained to me how I had to do the process, she...

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5

Why I switched to them is beyond me. Thought I would save so much money on my Direct TV bill by bundling cell phone...

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5

I complain for
FIOS Customer Service:
Nicole, Megan, Kelly, Diana
Billing Department:
Kevin,

Are very incompetents, arrogan...

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ATT and Verizon Most Critical Reviews

Lowest rated reviews
1

I found out that we could not transfer a phone number from one phone to another because the phone is number is tied to...

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1

Samsung S10E Galaxy phone, drops calls constantly, won't send out more than 8 pictures on FB, 10 second videos sent on m...

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1

I'm trying to resolve issues with our business accounts for 5 month already. Still nothing. Representative forwarding...

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1

On July 5 we tried to upgrade to FiOS from DSL. They sent router and said plug and play. We need to have a technician...

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ATT and Verizon Latest Reviews

Recent published reviews
No votes

My land line hasnt worked in over a week , had an appointment for the 13 of March no show caller again my next...

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No votes

My concern was resolved after listening to the recording that indicated I had a $36 dollar credit as I overpaid my bill.

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No votes

I am trying to pay a bill for a homeless friend in another state. i cant seem to contact anyone in customer service by...

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No votes

they charged me for service and I had total by verizon and not regular verizon and it took them over amonth to figure...

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