PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
ATT
1.6
Verizon
1.7
ATT
Verizon

ATT and Verizon Overview

Total reviews 6153 2852
Company responses 0 0
Issues resolved 30 20

ATT and Verizon Consumer Ratings

Rank
306 out of 1430 in Telecommunications category
255 out of 1430 in Telecommunications category
Customer service
282 in category
256 in category
Product or Service Quality
192 in category
167 in category
Billing Practices
259 in category
226 in category
Website
249 in category
226 in category

ATT and Verizon Rating Details

Customer service
1.3 (1768 reviews)
1.3 (721 reviews)
Reviewer's quote

Customer Service is the Worst!! We spent over 12 hours dealing with their customer service, as what I thought would be a nice change has ended up being the worst thing I could ever think of!! On December 18, 2020 we went into Sams Club and decided to switch from Verizon to AT&T, thought we...

Read full review

...ed every month!!! But that forms were never filled out properly and submitted for approval each time that I had called in! Every time? So because of the inept Customer Service Reps, and MANAGERS not doing their job, I should have to continue to OVERPAY EVERY MONTH. I was told to pay an amount and that a credit would be issued for the remainder. I have been on the phone with Verizon (Transferred ...

Read full review
Product or Service Quality
1.7 (1529 reviews)
1.8 (626 reviews)
Reviewer's quote

They wanted to raise my services to $70. 00ore than I had been paying. I have had 6 Chats with their agents January 2, 2021, January 12, 2021, and today, January 15, 2021, agreeing and confirming that they would reinstate my same promotions back to me for another 12 months...

Read full review

September Verizon cell phone service &;;;;;;;;;;;;;;;;;;;;;;;; data had me black listed and on Dark Web exposure. Not only that, double dipping and allowing others to skim my bank account due to their GREED?!?? Verizon also tried to charge fake charges to line their pocket books when I went...

Read full review
Billing Practices
1.4 (1482 reviews)
1.5 (607 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

Read full review

...If you are thinking of using Verizon as your provider, be very wary of their fraudulent billing practices, unhelpful representatives and poor support..

Read full review
Website
1.7 (1375 reviews)
1.8 (586 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

Read full review

...This week there are suddenly serious issues with their website. I am unable to access my account, they "did something" to the site since the last time I used it. All of the advertising stuff on the site works just fine, but the part where you log on is blank...

Read full review

ATT and Verizon Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Internet
  • Customer service
  • Coverage area
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Incompetent customer service
  • Poor service

ATT and Verizon Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Read full review
5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

Read full review
5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

Read full review
5

I do not appreciate Verizon's adoption of ransom ware marketing techniques to attempt to force new products and...

Read full review

ATT and Verizon Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Read full review
1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

Read full review
1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

Read full review
1

They make an offer then switch it out for a higher price. They send you an email confirming the higher price and there...

Read full review

ATT and Verizon Latest Reviews

Recent published reviews
No votes

I'm trying to talk to a representative and no answers.

Read full review
No votes

I purchased a prepaid reloadable Verizon card from. Dollar Store. and now they will not let me. reload money on the...

Read full review
No votes

They need to take those dorky, insipid new commercials off the air. Who writes this ***

Read full review
1.2

I switched my business plan from AT&T to Verizon a few years ago as a part of a "BOGO" Promotion that they were offe...

Read full review

ATT and Verizon Products and Services

Most reviewed product and services
  • Att Phone Service (759 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (298 reviews)
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (251 reviews)
  • Verizon Bundle (145 reviews)