PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Verizon

ATT and Verizon Overview

Total reviews
5821
2604
Company responses
0
0
Issues resolved
27
17

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5821 reviews. It is 3217 reviews more than Verizon received since May 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon customer support team than with ATT customer service.

ATT and Verizon Consumer Ratings

Rank
257 out of 1909 in Telecommunications category
217 out of 1909 in Telecommunications category
Customer service
238 in category
233 in category
Product or Service Quality
156 in category
136 in category
Billing Practices
208 in category
184 in category

According to consumer ratings and reviews, Verizon ranks 40 points higher in the Telecommunications category than ATT. People gave ATT 1.3 stars for Customer service criterion in Telecommunications category and it is 332 points higher than the worst rated brand in this category. At the same time, Verizon was rated 1.3 stars for Customer service criterion in this category and it is 337 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Verizon has a higher rating than ATT. Regarding Billing Practices criterion, consumers gave ATT 1.4 stars and it is 64% greater than other in category. Verizon however was rated 1.5 stars and it is 68% greater than other in category.

ATT and Verizon Rating Details

Customer service
1.3 (1599 reviews)
1.3 (599 reviews)
Reviewer's quote

Called customer service again and she told me that I should get the credit on my next billing cycle for February? If you got my money on December why I have no credit in my account? and I will be past due for a month until the credit applied? You guys have no problem getting my money on December...

Rosangela f

When I contacted Verizon to find out why my account was not used to repay the credit that Customer service had told me would take place, they stated Verizon was not supporting the Customer service agent and told me to ask my bank to refund me the overdraft fees that VERIZON CAUSED!!! I AM...

Teracina O
Product or Service Quality
1.8 (1380 reviews)
1.9 (520 reviews)
Reviewer's quote

...So no other service providers can come into this area. As a side-note : I just can't get up and move to another area because of something like this. I wasn't aware of ATT's having "full" control of this area...

Gstan

...Service was always good..

Krystal M
Billing Practices
1.4 (1340 reviews)
1.5 (516 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

...They will not address unjust billing practices and are EXTREMELY structured for avoidance of customer service and avoidance of conflict resolution. They have charged $244 for unsolicited prompting to download an upgraded Android operating system..

Kareli

ATT and Verizon Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Internet
  • You are a bunch of overcharging crooks
  • Nada
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Incompetent customer service
  • Customer service
  • Poor service

ATT and Verizon Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

ATT and Verizon Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

ATT and Verizon Latest Reviews

Recent published reviews
1

Poor communication and disrespect the customer

Read all 5821 reviews
1.1

I had been with Verizon for over 20 years and recently switched to another company as my bill went down over 50% with...

Read all 2604 reviews

ATT and Verizon Products and Services

Most reviewed product and services
  • Att Phone Service (752 reviews)
  • Att Internet Service (655 reviews)
  • Att Customer Care (414 reviews)
  • Verizon Internet Service (263 reviews)
  • Verizon Phone Service (250 reviews)
  • Verizon Account (159 reviews)