PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Verizon as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Verizon

ATT and Verizon Overview

Total reviews
5781
2562
Company responses
0
0
Issues resolved
27
17

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5781 reviews. It is 3219 reviews more than Verizon received since May 28, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon customer support team than with ATT customer service.

ATT and Verizon Consumer Ratings

Rank
255 out of 1946 in Telecommunications category
217 out of 1946 in Telecommunications category
Customer service
239 in category
233 in category
Product or Service Quality
157 in category
136 in category
Billing Practices
217 in category
189 in category

According to consumer ratings and reviews, Verizon ranks 38 points higher in the Telecommunications category than ATT. People gave ATT 1.3 stars for Customer service criterion in Telecommunications category and it is 327 points higher than the worst rated brand in this category. At the same time, Verizon was rated 1.3 stars for Customer service criterion in this category and it is 333 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Verizon has a higher rating than ATT. Regarding Billing Practices criterion, consumers gave ATT 1.4 stars and it is 62% greater than other in category. Verizon however was rated 1.5 stars and it is 67% greater than other in category.

ATT and Verizon Rating Details

Customer service
1.3 (1571 reviews)
1.3 (582 reviews)
Reviewer's quote

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE Me: I would like to speak live with a Loyalty Reward manager about my cell phone bill. I spent over 1 hour today getting transferred 6 times. Pathetic...

PissedConsumer1723903

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting really bad, I had try to get to some one for four days and I can't get someone to answer the phone. I'm can wait to speak to some one from the company..

PissedConsumer1722751
Product or Service Quality
1.8 (1355 reviews)
1.9 (506 reviews)
Reviewer's quote

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H

This is outrageous as I haven’t had service since June 2019, so that will be 6 months without service. Verizon is not putting their money towards this issue and it should be against the law for them to continue to get away with this. I believe that they never intend to restore the service and...

Melissa K
Billing Practices
1.4 (1317 reviews)
1.5 (503 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

Verizon You have lost our business forever! We can never forgive you for the bad business contract and practices. You lied to us and immediately renege on upon signing my latest contract by removing my favorite channels. Then told you can do that but I can cancel my contract without paying $$$ Your...

Harvey F

ATT and Verizon Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Internet
  • You are a bunch of overcharging crooks
  • Customer service
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Incompetent customer service
  • Customer service
  • Poor service

ATT and Verizon Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

Really simple, 18 years and one day sorry we can't help you. We have a really big family. And not like version cares,...

ATT and Verizon Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

Verizon sucks - we all know that. They have screwed me for years with faulty equipment, lies, overbilling, etc. I'm sick...

ATT and Verizon Latest Reviews

Recent published reviews

I signed up for internet service and was not told there was a $99 dollar installation charge. When I got my bill it was...

Read all 5781 reviews
1

I can't believe that after almost 17 years of been with Verizon their customer service department actually is getting re...

Read all 2562 reviews

ATT and Verizon Products and Services

Most reviewed product and services
  • Att Phone Service (746 reviews)
  • Att Internet Service (650 reviews)
  • Att Customer Care (410 reviews)
  • Verizon Internet Service (262 reviews)
  • Verizon Phone Service (248 reviews)
  • Verizon Account (157 reviews)