PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon Wireless and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon Wireless
ATT

Verizon Wireless and ATT Overview

Total reviews
1099
5779
Company responses
0
0
Issues resolved
10
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5779 reviews. It is 4680 reviews more than Verizon Wireless received since Oct 24, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Verizon Wireless customer support team than with ATT customer service.

Verizon Wireless and ATT Consumer Ratings

Rank
178 out of 1947 in Telecommunications category
254 out of 1947 in Telecommunications category
Customer service
177 in category
239 in category
Diversity of Products or Services
84 in category
126 in category
Price Affordability
249 in category
284 in category

According to consumer ratings and reviews, Verizon Wireless ranks 76 points higher in the Telecommunications category than ATT. People gave Verizon Wireless 1.4 stars for Customer service criterion in Telecommunications category and it is 388 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 326 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that Verizon Wireless has a higher rating than ATT. Regarding Price Affordability criterion, consumers gave Verizon Wireless 1.7 stars and it is 56% greater than other in category. ATT however was rated 1.6 stars and it is 50% worse than other in category.

Verizon Wireless and ATT Rating Details

Customer service
1.4 (443 reviews)
1.3 (1570 reviews)
Reviewer's quote

...Over 20 years as a customer (GTE at start) and their customer service keeps getting worse every year. They have become a monopoly and should be broken up for better consumer protection..

Randy N

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H
Diversity of Products or Services
2.5 (361 reviews)
2 (1115 reviews)
Reviewer's quote

You leave their service get slammed with this outrageous disconnected fee and then they continue months later to charge you endless fees that the supposedly forgot. Then harass you endless to come back as if I would.There service sucks!! It's over priced and they are just completely high on...

Mia K

I called the ATT 1-800-331-0500 after 40 minutes calling them October 31, and another hour on the computer on their chat computer line to try and rectify the $157.65 bill for 28 hours of service. No one would help me. I was transferred 4 times and the Chat person also told me to call the above...

Lisette W
Price Affordability
1.7 (361 reviews)
1.6 (1183 reviews)
Reviewer's quote

...Not perfect but the price is better..

Hesham

... canceled I gave them one more chance went to upgrade two phones their website said Bogo which We all know means buy one get one Free not buy one and pay half price on the second one after the phones arrive to my house I got a bill saying I owe on both phones at which time I told them I’ll be returning them they They received one In suggest and credited my bill the second oneThey received in August and I’m still paying for it but they told me it was sitting in a warehouse and they would expedite getting it returned so I could quit paying for it in November I don’t know how fast three months is the expedite but Still not done Then let’s talk about DIRECTV/at...

Leah c

Verizon Wireless and ATT Pros and Cons

Pros
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • No resolution to problem
  • Problem resolution
  • Poor customer service
  • Charges
  • Deceptive policies

Verizon Wireless and ATT Most Positive Reviews

Top rated reviews
5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Verizon Wireless and ATT Most Critical Reviews

Lowest rated reviews
1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Verizon Wireless and ATT Latest Reviews

Recent published reviews
1.5

Verizon customer reps must have a special school on how to screw up orders and changes to service plans. 3 attempts now...

Read all 1099 reviews

AT&;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO REACH OUT TO A LIVE CUSTOMER SERVICE REPRESENTATIVE
Me: I would...

Read all 5779 reviews

Verizon Wireless and ATT Products and Services

Most reviewed product and services
  • Verizon Wireless Customer Care (119 reviews)
  • Verizon Wireless Phone Plan (46 reviews)
  • Verizon Wireless Mobile Phone Service (45 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (650 reviews)
  • Att Customer Care (409 reviews)