PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon Wireless and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon Wireless
ATT

Verizon Wireless and ATT Overview

Total reviews 1394 6049
Company responses 0 0
Issues resolved 12 29

Verizon Wireless and ATT Consumer Ratings

Rank
203 out of 1436 in Telecommunications category
286 out of 1436 in Telecommunications category
Customer service
198 in category
257 in category
Website
130 in category
236 in category
Price Affordability
274 in category
319 in category
Reliability
71 in category
163 in category

Verizon Wireless and ATT Rating Details

Customer service
1.4 (565 reviews)
1.2 (1713 reviews)
Reviewer's quote

...YOU HAVE THE WORST CUSTOMER SERVICE IN THE BUSINESS..

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...We've dealt with customer service representatives and supervisors/managers on multiple occasions. each apologizing that we are having to deal with this again and promising that they have now handled it and we should never hear about it again...

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Website
2 (459 reviews)
1.8 (1329 reviews)
Reviewer's quote

I'm having a problem logging into the website. The virtual assistant was Totally not helpful and the problem is NOT my username/password. Cell phone coverage in my area is spotty at best...

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...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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Price Affordability
1.8 (450 reviews)
1.6 (1289 reviews)
Reviewer's quote

...They make the devices you buy from them limited on other carriers and networks, even though you pay full price for them. I wish there was more competition so they would care about customer service and offer competitive pricing. I DO NOT RECOMMEND VERIZON WIRELESS...

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...They were not willing to stand behind the people that they hired and who told me the price of the phone. Please see the attached transcript. In it, you will see where I repeatedly asked if the installment would be $1 and they confirmed that...

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Reliability
2 (449 reviews)
1.6 (910 reviews)
Reviewer's quote

I kept going around in circles trying to get connected to the robot to get help with the poor service on my cell phone. I made it up to trying to make a phone call using Wi-Fi. That helped me to complete a phone call to someone without being cut off, but I won't know till I call someone again using...

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Verizon Wireless and ATT Pros and Cons

Pros
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • No resolution to problem
  • Problem resolution
  • Poor customer service
  • Charges
  • Deceptive policies

Verizon Wireless and ATT Most Positive Reviews

Top rated reviews
5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Verizon Wireless and ATT Most Critical Reviews

Lowest rated reviews
1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Verizon Wireless and ATT Latest Reviews

Recent published reviews
1

I bought a new phone SamsungA21. When my husband called me his number came up RESTRICTED. So I didn't answer. After him...

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3

Our landline phone has "no dial tone" for over a week. Reported it to ATT via Email a week ago.They gave me a date of...

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No votes

A lady at Verizon Wireless o n route 22 in Union told me the only thing she could do was sell me a new phone. I...

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No votes

No tv channels can get it to work

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Verizon Wireless and ATT Products and Services

Most reviewed product and services
  • Verizon Wireless Customer Care (141 reviews)
  • Verizon Wireless Mobile Phone Service (48 reviews)
  • Verizon Wireless Phone Plan (47 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (660 reviews)
  • Att Customer Care (430 reviews)