PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Verizon Wireless and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Verizon Wireless
ATT

Verizon Wireless and ATT Overview

Total reviews
1278
6002
Company responses
0
0
Issues resolved
11
29

Verizon Wireless and ATT Consumer Ratings

Rank
191 out of 1424 in Telecommunications category
267 out of 1424 in Telecommunications category
Customer service
183 in category
243 in category
Website
123 in category
230 in category
Billing Practices
177 in category
225 in category
Price Affordability
258 in category
301 in category

Verizon Wireless and ATT Rating Details

Customer service
1.4 (507 reviews)
1.3 (1683 reviews)
Reviewer's quote

...Thinking another provider is a great idea today - changed my security question to the friend one so I know the answer, I am past frustrated with just logging in - customer service score absolute ZERO (–459. 67) tired, head killing me, going to bed..

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Got here to the store to return att tv didnt want it to begin with it was forced on me last visit. Pouring down rain I left the att tv device In the store by the chair Im sitting in the lady(JessicA) was very very rude and made me hold it outside then I came in and ask to speak to manager and...

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Website
2.1 (414 reviews)
1.8 (1309 reviews)
Reviewer's quote

...I tried to look that up on your website, but found it impossible. The price was higher than most, but we were always happy with the service…...

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...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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Billing Practices
1.6 (409 reviews)
1.4 (1416 reviews)
Reviewer's quote

...I have never seen these billing practices an think it's redickulous an the worst part no one gives a *** at Verizon . As soon as my bill is paid off I am dropping them! They are very unprofessional shame on your customer service Verizon!..

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...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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Price Affordability
1.8 (406 reviews)
1.6 (1272 reviews)
Reviewer's quote

...Not perfect but the price is better..

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Comes out to about the same price for me. After two 1/2 hours at the store, they pop $140 at me for misc fees that are just a hold on my card. 1 week later, i have no phone, tv is off and after 4 hours and two days, not one of these very rough english speaking people can set it right even after...

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Verizon Wireless and ATT Pros and Cons

Pros
  • Coverage area
  • Coverage
  • Seem to have better coverage than most providers
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • No resolution to problem
  • Problem resolution
  • Poor customer service
  • Charges
  • Deceptive policies

Verizon Wireless and ATT Most Positive Reviews

Top rated reviews
5

I went in to upgrade my phone. I had already researched and knew exactly which phone I wanted. I was greeted by a...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I went to the Verizon Wireless store in my local area, where I have been a customer for over 10 years. I went there to...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Verizon Wireless and ATT Most Critical Reviews

Lowest rated reviews
1

I got an iphone 4s on or about 7/8/14. It did not work and it took me 3 weeks to get a new one. I spent over 2-3 hour...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I have an outstanding credit score and VW has put a hit on my credit report when their online system wasn't working...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Verizon Wireless and ATT Latest Reviews

Recent published reviews
No votes

The minute you walk in and they have you hook n sinker, is the minute you can kiss your good credit goodbye !
Hook you up...

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1.8

This is the e-mail I sent them and got no response twice. Even after calling them I was directed to an out of country ca...

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No votes

talked to a supervisor changed by account to payless, didnt know i had to go to office to pay, sent it in, $8.00 was...

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No votes

dear AT&t I have been with y'all for well since 2006 my name is Misha do Brock and I'm really sick of my ex being...

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Verizon Wireless and ATT Products and Services

Most reviewed product and services
  • Verizon Wireless Customer Care (136 reviews)
  • Verizon Wireless Mobile Phone Service (48 reviews)
  • Verizon Wireless Phone Plan (47 reviews)
  • Att Phone Service (755 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)