PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about TracFone and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

TracFone
ATT

TracFone and ATT Overview

Total reviews
1327
5784
Company responses
0
0
Issues resolved
17
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5784 reviews. It is 4457 reviews more than TracFone received since Jan 31, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with TracFone customer support team than with ATT customer service.

TracFone and ATT Consumer Ratings

Rank
126 out of 1945 in Telecommunications category
254 out of 1945 in Telecommunications category
Customer service
223 in category
236 in category
Product or Service Quality
117 in category
155 in category
Website
197 in category
222 in category

According to consumer ratings and reviews, TracFone ranks 128 points higher in the Telecommunications category than ATT. People gave TracFone 1.3 stars for Customer service criterion in Telecommunications category and it is 340 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 327 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that TracFone has a higher rating than ATT. Regarding Website criterion, consumers gave TracFone 1.9 stars and it is 65% greater than other in category. ATT however was rated 1.8 stars and it is 61% greater than other in category.

TracFone and ATT Rating Details

Customer service
1.3 (398 reviews)
1.3 (1573 reviews)
Reviewer's quote

They said i didnt have in account with them but i have bewn a customer since the beginning of the year and all of a sudden my accou t is not there but i purchased an upgrade and couldnt even use it due to tracfones unprofessionalism and untrustworthy representatives never again anyone buying...

CHRISTIAN M

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an upgrade. This is the point where you will discover the company you are dealing with has no loyalty or concern for you, Its like pulling teeth to get any rep to actually help you but you...

Amish
Product or Service Quality
2 (355 reviews)
1.8 (1357 reviews)
Reviewer's quote

bought one year of service from my phone for first time and loaded ok then my phone wouldnt let me make calls out or take calls in , i was only allowed to make emergency calls and i could only use FB , 2 days of trying to get it resolved nothing , they had me delete everything on my phone and take...

PissedConsumer1728604

...I have never been treated so horrible before with customer service. I told them that when I ordered my phone it ststed I had zero balance so how can I still owe. I would have been glad to wait 6 more months to upgrade and get the credit along with the newest S11 due out this coming March...

Danw1
Website
1.9 (340 reviews)
1.8 (1222 reviews)
Reviewer's quote

...They just kept repeating its on the website that we need a signature and it's our policy that it can only go to the house for delivery. Even spoke with a manager, got the same twilight zone illogical answer. They are nuts..

Tammy L

...The website stated that the devices cannot be unlocked. Within one day (after 3 days of ownership) I found the corporate store and I attempted to quickly return the devices. I did not care about anything besides trying desperately to spend time at home where I was supposed to be relaxing for once...

Jason B

TracFone and ATT Pros and Cons

Pros
  • No contract
  • Price
  • Good service for years
  • Installation technician
  • Price
  • Coverage area
Cons
  • Poor customer service
  • Untrained call centers
  • Tech support
  • Poor customer service
  • Charges
  • Deceptive policies

TracFone and ATT Most Positive Reviews

Top rated reviews
5

I got free tracfone minutes through this website right here http://adf.ly/6619554/free-minutes. Appparently whomever...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

TracFone and ATT Most Critical Reviews

Lowest rated reviews
1

I had a Tracfone that worked perfectly 2 1/2 yrs until the phone got old. I purchased a new one, after activation it...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

TracFone and ATT Latest Reviews

Recent published reviews
2.2

bought one year of service from my phone for first time and loaded ok then my phone wouldnt let me make calls out or...

Read all 1327 reviews
1

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an...

Read all 5784 reviews

TracFone and ATT Products and Services

Most reviewed product and services
  • Tracfone Phone Service (288 reviews)
  • Tracfone Customer Care (112 reviews)
  • Tracfone Service Transfer (78 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (651 reviews)
  • Att Customer Care (410 reviews)