PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
ATT

Tmobile and ATT Overview

Total reviews
1231
5821
Company responses
0
0
Issues resolved
6
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5821 reviews. It is 4590 reviews more than Tmobile received since Sep 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Tmobile customer support team and ATT customer service.

Tmobile and ATT Consumer Ratings

Rank
220 out of 1909 in Telecommunications category
258 out of 1909 in Telecommunications category
Customer service
184 in category
239 in category
Website
132 in category
223 in category
Reliability
154 in category
138 in category

According to consumer ratings and reviews, Tmobile ranks 38 points higher in the Telecommunications category than ATT. People gave Tmobile 1.4 stars for Customer service criterion in Telecommunications category and it is 386 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 331 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Tmobile has a higher rating than ATT. Regarding Reliability criterion, consumers gave Tmobile 1.6 stars and it is 73% greater than other in category. ATT however was rated 1.6 stars and it is 76% greater than other in category.

Tmobile and ATT Rating Details

Customer service
1.4 (340 reviews)
1.3 (1599 reviews)
Reviewer's quote

...It is so unbelieveable how t-mobile think this sort substandard customer service is acceptance. I am completely frustrated!! There should be a law against treating paying customer this way..

Debra W

Called customer service again and she told me that I should get the credit on my next billing cycle for February? If you got my money on December why I have no credit in my account? and I will be past due for a month until the credit applied? You guys have no problem getting my money on December...

Rosangela f
Website
2 (302 reviews)
1.8 (1244 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

PissedConsumer853635

...It required a request number but there was no place on their website to secure a request number. I called ATT and was told it would take 24-48 hours to unlock the phone. They would send me a request number via email...

Yeimy
Reliability
1.6 (296 reviews)
1.6 (812 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

PissedConsumer1145412

...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

PissedConsumer1200941

Tmobile and ATT Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Customer support
  • Service
  • Poor customer service
  • Charges
  • Deceptive policies

Tmobile and ATT Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Tmobile and ATT Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Tmobile and ATT Latest Reviews

Recent published reviews
1

I'm currently without mobile service because tmobile will not unlock my phone. I've been with t-mobile for many years...

Read all 1231 reviews
1

Poor communication and disrespect the customer

Read all 5821 reviews

Tmobile and ATT Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (112 reviews)
  • Att Phone Service (752 reviews)
  • Att Internet Service (655 reviews)
  • Att Customer Care (414 reviews)