PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
ATT

Tmobile and ATT Overview

Total reviews 1260 6057
Company responses 0 0
Issues resolved 8 29

Tmobile and ATT Consumer Ratings

Rank
246 out of 1441 in Telecommunications category
286 out of 1441 in Telecommunications category
Customer service
207 in category
262 in category
Website
134 in category
234 in category
Reliability
181 in category
166 in category
Diversity of Products or Services
132 in category
187 in category

Tmobile and ATT Rating Details

Customer service
1.4 (356 reviews)
1.3 (1720 reviews)
Reviewer's quote

Customer service representative at store # 9207 named Angelica W. was very helpful with an issues concerning adding two user to my existing account. Trying to transfer an account from Sprint to T-Mobile on two occasion, the representatives had difficult time...

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...We've dealt with customer service representatives and supervisors/managers on multiple occasions. each apologizing that we are having to deal with this again and promising that they have now handled it and we should never hear about it again...

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Website
2 (318 reviews)
1.8 (1334 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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Reliability
1.6 (310 reviews)
1.6 (915 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Diversity of Products or Services
2.1 (304 reviews)
2 (1225 reviews)
Reviewer's quote

...Now almost 3 months, called customer services many times, went to stores 3 times, cancelled old bills but still get new one..

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I feel I'm paying way too much for services I already have. The sales associate never mentioned a 2 yr contract he however mentioned I had 1 month to return device without restocking fee, but as I talk to associate she says is only 15 days so once more I was lied too. I was willing to pay the...

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Tmobile and ATT Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Customer support
  • Service
  • Poor customer service
  • Charges
  • Deceptive policies

Tmobile and ATT Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Tmobile and ATT Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Tmobile and ATT Latest Reviews

Recent published reviews
1

I'm 75, disabled, hearing impaired. I cannot get anyone at T-Mobile to even give me a price or even chat with me about...

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3.9

I have a new phone and needed help with setting it up from my old phone. I am older and do not understand a lot about...

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1

Was harassed today by the female employee at this T-Mobile (707 Canton Rd, Akron, OH 44312) location toady between...

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1

Nothing but a hard time and not any help w issues I called about

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Tmobile and ATT Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (120 reviews)
  • Tmobile Customer Care (113 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (660 reviews)
  • Att Customer Care (431 reviews)