PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Tmobile and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Tmobile
ATT

Tmobile and ATT Overview

Total reviews
1244
5998
Company responses
0
0
Issues resolved
6
29

Tmobile and ATT Consumer Ratings

Rank
220 out of 1424 in Telecommunications category
265 out of 1424 in Telecommunications category
Customer service
194 in category
238 in category
Website
129 in category
228 in category
Reliability
161 in category
143 in category
Diversity of Products or Services
123 in category
175 in category

Tmobile and ATT Rating Details

Customer service
1.4 (348 reviews)
1.3 (1681 reviews)
Reviewer's quote

...I’m paying too much money with tmobile for my concerns to be disregarded and have horrible customer service ..

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Got here to the store to return att tv didnt want it to begin with it was forced on me last visit. Pouring down rain I left the att tv device In the store by the chair Im sitting in the lady(JessicA) was very very rude and made me hold it outside then I came in and ask to speak to manager and...

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Website
2 (310 reviews)
1.8 (1308 reviews)
Reviewer's quote

Well our bills kept coming with no discount applied, I contacted T-Mobile via their website only to be told there was no notes about a discount. I called the store several times only to have Christina tell me she would look into it but then never call me back. I contacted T-mobile only to be told I...

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...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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Reliability
1.6 (301 reviews)
1.6 (884 reviews)
Reviewer's quote

I had adequate to very good service in Georgia, but in my current location my one bar of service provides a minimal connection to the Internet, no reliability to make phone calls (including emergency calls), and what service I do get is painfully slow. I've had a nightmare of customer service...

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Diversity of Products or Services
2.1 (296 reviews)
2 (1201 reviews)
Reviewer's quote

...He sold, bought products, added lines and cloned our cell phones. I caught them, no help from tmobile by doing a bug report on my phone. It gave me everything...

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...I have to pay OUT OF POCKET for a BACKUP POWER SUPPLY UNIT to keep my services..

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Tmobile and ATT Pros and Cons

Pros
  • Pricing of the plans
  • Plans
  • Price
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Customer support
  • Service
  • Poor customer service
  • Charges
  • Deceptive policies

Tmobile and ATT Most Positive Reviews

Top rated reviews
5

Do NOT do business w/ T- Mobile! I had it for over 11 yrs, decided to join my mother's account but that didn't work...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I was luring to buy one get one free promotion but ther eare a lot of hidden trick which make you pay for 2 phones but y...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Tmobile and ATT Most Critical Reviews

Lowest rated reviews
1

As a longtime T-Mobile customer I am completely dissatisfied with the service and information provided when we revised...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

As a longtime T-Mobile customer who regularly recommends T-Mobile to my constituents I am very dissatisfied with the...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Tmobile and ATT Latest Reviews

Recent published reviews
1.7

I changed from Verizon to T Mobile about 7 months ago and it was a very bad mistake! The reception, even along major...

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No votes

My uverse isnt working in my bedroom.

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1.8

For last two weeks our cell service is totally screwed up. Phone rings once or twice and hangs up or goes to voice mail...

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No votes

I asked ATT about it via email. It was difficult to find an email address to send this information. Nobody has...

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Tmobile and ATT Products and Services

Most reviewed product and services
  • Tmobile Phone Service (205 reviews)
  • Tmobile Phone Plan (119 reviews)
  • Tmobile Customer Care (113 reviews)
  • Att Phone Service (755 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)