PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and TMobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
ATT
1.6
TMobile
1.7
ATT
TMobile

ATT and TMobile Overview

Total reviews 7238 2028
Company responses 0 0
Issues resolved 42 21

ATT and TMobile Consumer Ratings

Rank
492 out of 2028 in Telecommunications category
425 out of 2028 in Telecommunications category
Customer service
493 in category
401 in category
Product or Service Quality
335 in category
369 in category
Billing Practices
459 in category
381 in category
Website
408 in category
331 in category

ATT and TMobile Rating Details

Customer service
1.3
(2235 reviews)
1.4
(707 reviews)
Reviewer's quote

...Long story long, after many chats and phone calls with customer service, I was offered 6 months refund. I argued it should be more like 12. They transferred me and transferred me and 2 weeks later, nobody could find this offer made over chat...

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...They suggested I call customer service, which I replied this wont end well. I have had horrible experiences with customer service. I called because that seems to be the only way to address my service issue...

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Product or Service Quality
1.8
(1918 reviews)
1.7
(634 reviews)
Reviewer's quote

...I was promised 200$ reward card for new service. Once I got service they kept me directing to different departments and nothing happened for 3-4 months. After 4 months AT&T offered upgrade and 200$ reward card...

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My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was connected to sprint..

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Billing Practices
1.4
(1839 reviews)
1.6
(626 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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...I'm very disturbed about your practices and I will let everyone I know how you treat your customers. I haven't had T Mobile for three months, and you want to charge me for something that was your fault. Not happening use T..

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Website
1.7
(1739 reviews)
1.9
(628 reviews)
Reviewer's quote

Made the payment, Website says experiencing issue processing payment. And now they want to pay $20 more..

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...Their website is down, their app sucks. It doesn't work, we were on Chat for over 4 hours. And not 1 person responded, we are stuck, we have no phone and over 5 hours and no one even responded text chat called nothing...

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ATT and TMobile Pros and Cons

Pros
  • Installation technician
  • Wish i could find something nice to say
  • Price
  • Pricing of the plans
  • No pros
  • Price
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Customer support
  • Service

ATT and TMobile Most Positive Reviews

Top rated reviews
5

Repair person came out today.One of the nicest guy.He was very friendly and went out of his way to fix the issue.Please...

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5

Call to make my final payment
I was disappointed that I got charged for the month that I will not use due to device cance...

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5

Why I switched to them is beyond me. Thought I would save so much money on my Direct TV bill by bundling cell phone...

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5

I appreciated the patience shown me and the professionalism ... Thankful for the consideration. I describe the customer...

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ATT and TMobile Most Critical Reviews

Lowest rated reviews
1

We called to preorder the new iPhone 6 Plus, the sales lady talked us into switching our TV from Direct TV over to...

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1

We were on a group plan with T-Mobile and we switched to another carrier 2 days after the last statement was generated....

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1

ABSOLUTELY HORRIBLE! Period. Never seen anything like this before. Called on Friday 12/5 when my internet went down. On...

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1

I decided to get my grandson an iphone for Christmas and chose T Mobile as my carrier. So after selecting the phone I...

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ATT and TMobile Latest Reviews

Recent published reviews
1

MY MOTHER HAS ASKED FOR US HER KIDS TO HANDLE THE BILL PAYING AND HER ACCOUNTS SHE IS OLD AND REALLY DOESNT GRASP THE...

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2

After going to a store, who couldnt help me. They suggested I call customer service, which I replied this wont end...

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No votes

Switch devices my cellular device broke and stolen so I'm trying to transfer the service can't seem to find a customer...

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1

I was considering switching to Tmobile, so I started a chat w CS rep to ask a few questions. I clearly explained my...

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