PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and TMobile as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
ATT
1.6
TMobile
1.7
ATT
TMobile

ATT and TMobile Overview

Total reviews 7234 2022
Company responses 0 0
Issues resolved 42 21

ATT and TMobile Consumer Ratings

Rank
492 out of 2019 in Telecommunications category
426 out of 2019 in Telecommunications category
Customer service
485 in category
396 in category
Product or Service Quality
332 in category
364 in category
Billing Practices
455 in category
376 in category
Website
407 in category
329 in category

ATT and TMobile Rating Details

Customer service
1.3
(2232 reviews)
1.4
(704 reviews)
Reviewer's quote

...Long story long, after many chats and phone calls with customer service, I was offered 6 months refund. I argued it should be more like 12. They transferred me and transferred me and 2 weeks later, nobody could find this offer made over chat...

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My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was connected to sprint..

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Product or Service Quality
1.8
(1915 reviews)
1.7
(631 reviews)
Reviewer's quote

...They continue billing for both HIS SERVICE AND HIS PHONE. Again today when I tried to reach ANYONE to straighten this out, the computer switched me to a "YOU MUST PAY YOUR ACCOUNT NOW IN FULL, BEFORE WE'LL LET YOU SPEAK TO ANYONE. " Like I'd get to speak to anyone anyway...

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...Instead, they called tmobile customer service, gave me the phone and I was stuck filing a claim instead of doing it later when I returned home. Then we get the new phone and you can't activate the Sim through automation. After several tries, I finally reached someone in a different country...

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Billing Practices
1.4
(1836 reviews)
1.6
(623 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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...I'm very disturbed about your practices and I will let everyone I know how you treat your customers. I haven't had T Mobile for three months, and you want to charge me for something that was your fault. Not happening use T..

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Website
1.7
(1736 reviews)
1.9
(625 reviews)
Reviewer's quote

Made the payment, Website says experiencing issue processing payment. And now they want to pay $20 more..

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...Their website is down, their app sucks. It doesn't work, we were on Chat for over 4 hours. And not 1 person responded, we are stuck, we have no phone and over 5 hours and no one even responded text chat called nothing...

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ATT and TMobile Pros and Cons

Pros
  • Installation technician
  • Wish i could find something nice to say
  • Price
  • Pricing of the plans
  • No pros
  • Price
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Customer support
  • Service

ATT and TMobile Most Positive Reviews

Top rated reviews
5

My email password was messed up and I couldnt access my email so I had to get help in resetting my password and Id ....

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5

Call to make my final payment
I was disappointed that I got charged for the month that I will not use due to device cance...

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5

Why I switched to them is beyond me. Thought I would save so much money on my Direct TV bill by bundling cell phone...

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5

I appreciated the patience shown me and the professionalism ... Thankful for the consideration. I describe the customer...

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ATT and TMobile Most Critical Reviews

Lowest rated reviews
1

AT & T extended/gave me a new DIRECT TV contract without my knowledge and consent for an additional 2 years. It was...

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1

Since I am a global traveler and at the suggestions of some of my colleagues, I wanted to look into switching from AT&am...

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1

I called for a tow truck at 9:40 pm I’m still sitting here waiting and it’s 10:55 pm the business I had to pull into...

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1

My home has been stolen and the customer service told me they couldnt. Blacklist my phone because my service was...

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ATT and TMobile Latest Reviews

Recent published reviews
No votes

My land line hasnt worked in over a week , had an appointment for the 13 of March no show caller again my next...

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No votes

I have had T-Mobile for 9 years and never had a problem trying to reach customer service. I had to call the president's...

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No votes

I am trying to pay a bill for a homeless friend in another state. i cant seem to contact anyone in customer service by...

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2.3

GetMy college kid's phone stopped charging and wouldn't turn on. I was on vacation. The prompt on the tmobile site told...

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