PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
ATT

Time Warner Cable and ATT Overview

Total reviews
1570
6009
Company responses
0
0
Issues resolved
5
29

Time Warner Cable and ATT Consumer Ratings

Rank
266 out of 1425 in Telecommunications category
269 out of 1425 in Telecommunications category
Customer service
224 in category
237 in category
Product or Service Quality
143 in category
169 in category
Billing Practices
213 in category
219 in category
Diversity of Products or Services
208 in category
177 in category

Time Warner Cable and ATT Rating Details

Customer service
1.3 (452 reviews)
1.3 (1686 reviews)
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

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Got here to the store to return att tv didnt want it to begin with it was forced on me last visit. Pouring down rain I left the att tv device In the store by the chair Im sitting in the lady(JessicA) was very very rude and made me hold it outside then I came in and ask to speak to manager and...

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Product or Service Quality
1.8 (410 reviews)
1.7 (1452 reviews)
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

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oid This complaint alleges unauthorized installation of a telephone service followed by billing and dunning for fees for services that were cancelled 4 times, egregious misleading by 12 agents per telephone, failure to obeys laws of Texas involving cancellation of a fraudulent transaction under...

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Billing Practices
1.4 (399 reviews)
1.4 (1419 reviews)
Reviewer's quote

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

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...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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Diversity of Products or Services
1.8 (397 reviews)
2 (1204 reviews)
Reviewer's quote

...i'm so tired of the spectrum commercials that portray themselves as caring company with awesome services and support. let's face it..

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This complaint alleges unauthorized installation of a telephone service followed by billing and dunning for fees for services that were cancelled 4 times, egregious misleading by 12 agents per telephone, failure to obeys laws of Texas involving cancellation of a fraudulent transaction under false...

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Time Warner Cable and ATT Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • Installation technician
  • Price
  • Coverage area
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Poor customer service
  • Charges
  • Deceptive policies

Time Warner Cable and ATT Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I attempted to disconnect internet service with TWC. Each person i spoke with was nice and helpful until I told reason...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Time Warner Cable and ATT Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Recently my husband and I had to lower some bills & shift things around. One of the first places we did this was wit...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Time Warner Cable and ATT Latest Reviews

Recent published reviews
1.2

Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had...

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1

Unable to access billing records

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5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

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1

oid This complaint alleges unauthorized installation of a telephone service followed by billing and dunning for fees for...

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Time Warner Cable and ATT Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Att Phone Service (756 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)