PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
ATT

Time Warner Cable and ATT Overview

Total reviews
1569
5779
Company responses
0
0
Issues resolved
5
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5779 reviews. It is 4210 reviews more than Time Warner Cable received since Oct 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Time Warner Cable customer support team and ATT customer service.

Time Warner Cable and ATT Consumer Ratings

Rank
252 out of 1946 in Telecommunications category
255 out of 1946 in Telecommunications category
Customer service
221 in category
No votes
Product or Service Quality
141 in category
No votes
Billing Practices
207 in category
No votes

According to consumer ratings and reviews, Time Warner Cable ranks 3 points higher in the Telecommunications category than ATT. People gave Time Warner Cable 1.3 stars for Customer service criterion in Telecommunications category and it is 344 points higher than the worst rated brand in this category. Regarding Billing Practices criterion, consumers gave Time Warner Cable 1.4 stars and it is 63% greater than other in category.

Time Warner Cable and ATT Rating Details

Customer service
1.3 (451 reviews)
No votes
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE Me: I would like to speak live with a Loyalty Reward manager about my cell phone bill. I spent over 1 hour today getting transferred 6 times. Pathetic...

PissedConsumer1723903
Product or Service Quality
1.8 (409 reviews)
No votes
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H
Billing Practices
1.4 (398 reviews)
No votes
Reviewer's quote

First representative provided me with inaccurate billing information and added services I did not ask for. Second representative transferred my call without notice or warning as to who I was being transferred to. Last representative was completely incompetent as she was unable to answer any of my...

Evaggelia G

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

Time Warner Cable and ATT Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • Installation technician
  • Price
  • Coverage area
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Poor customer service
  • Charges
  • Deceptive policies

Time Warner Cable and ATT Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Time Warner Cable and ATT Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Time Warner Cable and ATT Latest Reviews

Recent published reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews
1

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE
Me: I would like to speak live with a Lo...

Read all 5779 reviews

Time Warner Cable and ATT Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (650 reviews)
  • Att Customer Care (409 reviews)