PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Time Warner Cable and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Time Warner Cable
ATT

Time Warner Cable and ATT Overview

Total reviews
1569
5822
Company responses
0
0
Issues resolved
5
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5822 reviews. It is 4253 reviews more than Time Warner Cable received since Oct 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Time Warner Cable customer support team and ATT customer service.

Time Warner Cable and ATT Consumer Ratings

Rank
255 out of 1909 in Telecommunications category
258 out of 1909 in Telecommunications category
Customer service
220 in category
241 in category
Product or Service Quality
141 in category
157 in category
Billing Practices
201 in category
210 in category

According to consumer ratings and reviews, Time Warner Cable ranks 3 points higher in the Telecommunications category than ATT. People gave Time Warner Cable 1.3 stars for Customer service criterion in Telecommunications category and it is 351 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 330 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than ATT. Regarding Billing Practices criterion, consumers gave Time Warner Cable 1.4 stars and it is 65% greater than other in category. ATT however was rated 1.4 stars and it is 63% greater than other in category.

Time Warner Cable and ATT Rating Details

Customer service
1.3 (451 reviews)
1.3 (1600 reviews)
Reviewer's quote

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T

Called customer service again and she told me that I should get the credit on my next billing cycle for February? If you got my money on December why I have no credit in my account? and I will be past due for a month until the credit applied? You guys have no problem getting my money on December...

Rosangela f
Product or Service Quality
1.8 (409 reviews)
1.8 (1381 reviews)
Reviewer's quote

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864

...If my money means MORE than my customer satisfaction?? How sorry is that? And Im paying $230 a month for 2 phones w/unlimited service when Verizon is charging $70? Pfft. Not for long!!!..

Jan M
Billing Practices
1.4 (398 reviews)
1.4 (1341 reviews)
Reviewer's quote

...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

daniel k

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

Time Warner Cable and ATT Pros and Cons

Pros
  • Internet speed when it works
  • No contract
  • Variety of channels
  • Installation technician
  • Price
  • Coverage area
Cons
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service
  • Poor customer service
  • Charges
  • Deceptive policies

Time Warner Cable and ATT Most Positive Reviews

Top rated reviews
5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Time Warner Cable and ATT Most Critical Reviews

Lowest rated reviews
1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Time Warner Cable and ATT Latest Reviews

Recent published reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews
1

Got a $700 credit on my acct which was amazing for the bogo phone BUT it made their system cancel the autopay because...

Read all 5822 reviews

Time Warner Cable and ATT Products and Services

Most reviewed product and services
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)
  • Att Phone Service (752 reviews)
  • Att Internet Service (655 reviews)
  • Att Customer Care (414 reviews)