PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Time Warner Cable as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Time Warner Cable

ATT and Time Warner Cable Overview

Total reviews
5779
1569
Company responses
0
0
Issues resolved
27
5

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5779 reviews. It is 4210 reviews more than Time Warner Cable received since Oct 1, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ATT customer support team and Time Warner Cable customer service.

ATT and Time Warner Cable Consumer Ratings

Rank
255 out of 1946 in Telecommunications category
252 out of 1946 in Telecommunications category
Customer service
No votes
221 in category
Product or Service Quality
No votes
141 in category
Billing Practices
No votes
208 in category

According to consumer ratings and reviews, Time Warner Cable ranks 3 points higher in the Telecommunications category than ATT.

ATT and Time Warner Cable Rating Details

Customer service
No votes
1.3 (451 reviews)
Reviewer's quote

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE Me: I would like to speak live with a Loyalty Reward manager about my cell phone bill. I spent over 1 hour today getting transferred 6 times. Pathetic...

PissedConsumer1723903

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

Geraldine T
Product or Service Quality
No votes
1.8 (409 reviews)
Reviewer's quote

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H

...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

PissedConsumer1548864
Billing Practices
No votes
1.4 (398 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

First representative provided me with inaccurate billing information and added services I did not ask for. Second representative transferred my call without notice or warning as to who I was being transferred to. Last representative was completely incompetent as she was unable to answer any of my...

Evaggelia G

ATT and Time Warner Cable Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Internet speed when it works
  • No contract
  • Variety of channels
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service

ATT and Time Warner Cable Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

ATT and Time Warner Cable Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

ATT and Time Warner Cable Latest Reviews

Recent published reviews
1

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE
Me: I would like to speak live with a Lo...

Read all 5779 reviews
5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

Read all 1569 reviews

ATT and Time Warner Cable Products and Services

Most reviewed product and services
  • Att Phone Service (746 reviews)
  • Att Internet Service (650 reviews)
  • Att Customer Care (409 reviews)
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)