PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Time Warner Cable as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Time Warner Cable

ATT and Time Warner Cable Overview

Total reviews
6034
1570
Company responses
0
0
Issues resolved
29
5

ATT and Time Warner Cable Consumer Ratings

Rank
270 out of 1430 in Telecommunications category
268 out of 1430 in Telecommunications category
Customer service
248 in category
234 in category
Product or Service Quality
172 in category
149 in category
Billing Practices
234 in category
227 in category
Website
229 in category
182 in category

ATT and Time Warner Cable Rating Details

Customer service
1.3 (1698 reviews)
1.3 (452 reviews)
Reviewer's quote

I lost my job in April and when I tried to cancel my service in May, the customer service rep convinced me to suspend my account for $7/mo until I could find another job. 3 months later and only 4 days into the billing cycle (but the same morning I was advised via e-mail that I was auto-charged to...

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Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my services and I love Spectrum!..

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Product or Service Quality
1.7 (1463 reviews)
1.8 (410 reviews)
Reviewer's quote

But I waited and waited and waited and no phone was ever delivered, so when I finally got in touch with the costumer service I was transferred 4 times to different people and never resolved anything, what happened was they had canceled my order because they said that the phone number she gave me...

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...You should be paying us to keep your bad service. If you cant provide us clear pictures dont charge us an outrageous price for you poor service..

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Billing Practices
1.4 (1431 reviews)
1.4 (399 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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...and scam billing practices (changes without warning). I called the customer service rep months earlier and they said the price would not change, well it did change. There is a major disconnect between the customer representatives and the billing practices...

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Website
1.8 (1322 reviews)
1.9 (385 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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TWC boasts about the “…The Right Choice for You and Your Residents…” on their community solutions website, http://www. twcmdu. com/ , offering a variety of services like - Bulk Service (one low monthly rate) and discounted rate & eligibility – however does not extend that to the customer within...

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ATT and Time Warner Cable Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Internet speed when it works
  • No contract
  • Variety of channels
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Poor customer service
  • No solution to simple task
  • Argumentative customer service

ATT and Time Warner Cable Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I love time warner cable. Haven't had any issues. This is going to seem strange,but to me it's a big deal since i am an...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

I attempted to disconnect internet service with TWC. Each person i spoke with was nice and helpful until I told reason...

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ATT and Time Warner Cable Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

sales representative from time warner convinced me to switch my business phone from verizon to time warner about a month...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

Recently my husband and I had to lower some bills & shift things around. One of the first places we did this was wit...

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ATT and Time Warner Cable Latest Reviews

Recent published reviews
1.3

I was going to add a line, and I spoke with a person and put a order in for a second phone and she even gave me a phone...

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1.2

Ive been trying to get a new remote for the past year. Most of the buttons dont work. Ive tried over the months, I had...

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1

AT&T are pieces of **** for shutting down 2G. This shutdown was racially motivated, due to the majority of 2G-only...

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5

Gosh, they have the best customer service. They are patient and really know what they are doing. They help me setup my...

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ATT and Time Warner Cable Products and Services

Most reviewed product and services
  • Att Phone Service (756 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)
  • Time Warner Cable Internet Service (300 reviews)
  • Time Warner Cable Tv Service (127 reviews)
  • Time Warner Cable Bundle (101 reviews)