PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Suddenlink and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Suddenlink
ATT

Suddenlink and ATT Overview

Total reviews
1857
5821
Company responses
0
0
Issues resolved
19
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5821 reviews. It is 3964 reviews more than Suddenlink received since Mar 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Suddenlink customer support team than with ATT customer service.

Suddenlink and ATT Consumer Ratings

Rank
268 out of 1909 in Telecommunications category
257 out of 1909 in Telecommunications category
Customer service
189 in category
237 in category
Product or Service Quality
188 in category
155 in category
Price Affordability
290 in category
285 in category

According to consumer ratings and reviews, ATT ranks 11 points higher in the Telecommunications category than Suddenlink. People gave Suddenlink 1.3 stars for Customer service criterion in Telecommunications category and it is 380 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 332 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than Suddenlink. Regarding Price Affordability criterion, consumers gave Suddenlink 1.5 stars and it is 51% worse than other in category. ATT however was rated 1.6 stars and it is 50% worse than other in category.

Suddenlink and ATT Rating Details

Customer service
1.3 (945 reviews)
1.3 (1599 reviews)
Reviewer's quote

Hey Suddenlink, want to improve customer service? Hire hamsters on wheels. At least a hampster coukd maybe speak English. Too many details to get into...

Sheri J

Called customer service again and she told me that I should get the credit on my next billing cycle for February? If you got my money on December why I have no credit in my account? and I will be past due for a month until the credit applied? You guys have no problem getting my money on December...

Rosangela f
Product or Service Quality
1.6 (844 reviews)
1.8 (1380 reviews)
Reviewer's quote

...Today is 37th day w/out phone service, excuse after excuse. Problem w/computer, no problem w/computers, have service 24/48 hr, , everyone has different excuse. 8th tech to show up tomorrow morning..

Borden W

...So no other service providers can come into this area. As a side-note : I just can't get up and move to another area because of something like this. I wasn't aware of ATT's having "full" control of this area...

Gstan
Price Affordability
1.5 (828 reviews)
1.6 (1209 reviews)
Reviewer's quote

...Suddenlink will give you a "promotional" price when available, but after a year the price expires. My JUST INTERNET bill started at 75$ a month and has continued to rise to 110$ a month. Every time I call they state "rates have increased" and there is no way they can make any adjustments...

Auria

... canceled I gave them one more chance went to upgrade two phones their website said Bogo which We all know means buy one get one Free not buy one and pay half price on the second one after the phones arrive to my house I got a bill saying I owe on both phones at which time I told them I’ll be returning them they They received one In suggest and credited my bill the second oneThey received in August and I’m still paying for it but they told me it was sitting in a warehouse and they would expedite getting it returned so I could quit paying for it in November I don’t know how fast three months is the expedite but Still not done Then let’s talk about DIRECTV/at...

Leah c

Suddenlink and ATT Pros and Cons

Pros
  • High speed internet
  • Fast when it works
  • Internet
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with
  • Poor customer service
  • Charges
  • Deceptive policies

Suddenlink and ATT Most Positive Reviews

Top rated reviews
5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Suddenlink and ATT Most Critical Reviews

Lowest rated reviews
1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Suddenlink and ATT Latest Reviews

Recent published reviews
1

i used to work at sudden-link in the warehouse, if you like an old *** grabbing your *** legs and arms then its for...

Read all 1857 reviews
1

Poor communication and disrespect the customer

Read all 5821 reviews

Suddenlink and ATT Products and Services

Most reviewed product and services
  • Suddenlink Internet Service (390 reviews)
  • Suddenlink Customer Care (213 reviews)
  • Suddenlink Bundle (120 reviews)
  • Att Phone Service (752 reviews)
  • Att Internet Service (655 reviews)
  • Att Customer Care (414 reviews)