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ATT

1.6
?

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  • 24 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 5611 TOTAL REVIEWS
Rank
249 out of 1881
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Website
Price Affordability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    9
  • SUCCESSFUL
    100%
  • AVG CALL DURATION
    04:33
  • ISSUES RESOLVED
    100%
Top Products and Services
1.8
743 reviews
1.5
644 reviews
1.5
397 reviews

Suddenlink

1.6
?

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  • 14 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1567 TOTAL REVIEWS
Rank
255 out of 1881
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Website
Price Affordability
Exchange, Refund and Cancellation Policy
Statistics of Customer Service Calls
  • TOTAL CALLS
    21
  • SUCCESSFUL
    71%
  • AVG CALL DURATION
    06:23
  • ISSUES RESOLVED
    17%
Top Products and Services
1.5
380 reviews
1.6
172 reviews
1.6
113 reviews

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Anonymous
#1640095

The two are very similar! I noticed customer service is much higher in your data than I have found for my personal acct.

I once spend 83 minutes on hold for AT&T's customer service. I put my phone on speaker and just left it open. I finally gave up at 83 minutes. Because of my issues with Suddenlink, I prefer to communicate in writing.

They refuse to acknowledge my request to cancel, which was delivered to their local office. I replaced the service and there is no usage beyond the date of my request.

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