PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
ATT
1.6
ATT
Suddenlink

ATT and Suddenlink Overview

Total reviews 6231 2429
Company responses 0 0
Issues resolved 30 20

ATT and Suddenlink Consumer Ratings

Rank
323 out of 1643 in Telecommunications category
374 out of 1643 in Telecommunications category
Customer service
272 in category
260 in category
Product or Service Quality
186 in category
240 in category
Billing Practices
256 in category
259 in category
Website
253 in category
294 in category

ATT and Suddenlink Rating Details

Customer service
1.3 (1812 reviews)
1.3 (1281 reviews)
Reviewer's quote

...Please help!!! Now I have received a threat letter saying they will cancel my service because of non Payment!! Crazy! Customer service please update your system!!!..

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I have sent a complain letter to their customer service and was returned. Their address appears at Long Island by but is returned as non delivered. Ive got another address and will see if it is real in Philadelphia..

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Product or Service Quality
1.7 (1565 reviews)
1.5 (1137 reviews)
Reviewer's quote

Who may it concern, I have just recently cancelled my service with you as our internet provider. A have been lied to several times by your customer service supervisors(have digital record and screen shots to prove) and been charged for months unlawfully. I have contacted several times ATT in regard...

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Cancelled service 10 months ago. Was told return of equipment not required. Month later I received a letter stating I owed for the equipment...

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Billing Practices
1.4 (1518 reviews)
1.4 (958 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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...Terrible service and very unethical billing practices..

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Website
1.7 (1411 reviews)
1.6 (1088 reviews)
Reviewer's quote

I dealt with it by never contacting them unless I absolutely had to, never signing into their website after being lied to and treated rudely by their "customer service. " But today is the end. My phone died, I tried to order a new phone via the website and of course that wasn't nearly as simple as...

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I have dealt with Suddenlink both as an individual and as a company. They are terrible either way. The service is hit or miss. Their data monitoring is constantly down. That doesn't give you any help when you have a data cap.They say the only way to get "accurate" data usage is "through their...

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ATT and Suddenlink Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Raising prices
  • Unreliable service

ATT and Suddenlink Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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ATT and Suddenlink Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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ATT and Suddenlink Latest Reviews

Recent published reviews
2.8

Giving my old phone Galaxy S6 To my sister who is not with AT&;;;;;;;;;;;;;T and want to use the phone with her...

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2

I have moved to 700 Clendenin St. Apt. 310 Charleston, WV and need someone to pick the old equipment up. Due to my age,...

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No votes

There is no number listed whereby one can speak to a live human being. Furthermore, you request that one must PAY to...

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No votes

Television issues.
Too many issues and to complicated to itemize.
Lately these have occurred daily.
I call the call center...

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