PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Suddenlink

ATT and Suddenlink Overview

Total reviews 6092 2308
Company responses 0 0
Issues resolved 30 20

ATT and Suddenlink Consumer Ratings

Rank
296 out of 1458 in Telecommunications category
351 out of 1458 in Telecommunications category
Customer service
262 in category
245 in category
Product or Service Quality
184 in category
224 in category
Billing Practices
246 in category
245 in category
Website
231 in category
275 in category

ATT and Suddenlink Rating Details

Customer service
1.3 (1737 reviews)
1.3 (1216 reviews)
Reviewer's quote

...Now through research I have come to understand this is common practice, and they have completely eliminated their customer service quality control department. I am so frustrated. This is the absolutely worst company I have every done business with!..

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...Suddenlink leadership needs to overhaul their customer service approach to the market or they won't be around much longer. I don't normally review companies or products. Hopefully, this helps someone else make an educated decision about choosing Suddenlink as a provider..

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Product or Service Quality
1.7 (1501 reviews)
1.6 (1079 reviews)
Reviewer's quote

Their customer service used to be excellent 10, 15, 20, to 40 years ago. What has it came to? I tried calling Verizon yesterday but their Kaneohe shop in the Windward Mall was assisting customers, unlike AT&T Kaneohe, as you try and drive by,...

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...For 6 years you have provided terrible adulterated service, continual tilling, frozen picture and sound loss. Technicians have made at least 20 service calls, changed equipment etc. to no avail...

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Billing Practices
1.4 (1460 reviews)
1.4 (902 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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...Terrible service and very unethical billing practices..

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Website
1.8 (1349 reviews)
1.6 (1029 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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New customer and cannot access email on their website. Multiple calls into support get nowhere. Chat Techs dont have Any tools to solve other than to have change password and reset cache...

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ATT and Suddenlink Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with

ATT and Suddenlink Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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ATT and Suddenlink Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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ATT and Suddenlink Latest Reviews

Recent published reviews
1.6

Really feel like using profanity as AT&;;;;;;;;;;;;;T deserves it in much more ways than many. Their customer servic...

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1.2

I called into cancel my service and was less than impressed. I was on hold for 20 minutes before the first CSR picked up...

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2

Really feel like using profanity as AT&;;;;;;;;;;;;T deserves it in much more ways than many. Their customer service...

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1

They say that I owe an old bill which I was in jail at the time that you're saying I had service for which means my...

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ATT and Suddenlink Products and Services

Most reviewed product and services
  • Att Phone Service (757 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (296 reviews)
  • Suddenlink Internet Service (425 reviews)
  • Suddenlink Bundle (139 reviews)
  • Suddenlink Tv Service (111 reviews)