PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Suddenlink

ATT and Suddenlink Overview

Total reviews
5784
1798
Company responses
0
0
Issues resolved
27
18

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5784 reviews. It is 3986 reviews more than Suddenlink received since Mar 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Suddenlink customer support team than with ATT customer service.

ATT and Suddenlink Consumer Ratings

Rank
254 out of 1945 in Telecommunications category
265 out of 1945 in Telecommunications category
Customer service
237 in category
189 in category
Product or Service Quality
155 in category
185 in category
Billing Practices
215 in category
192 in category

According to consumer ratings and reviews, ATT ranks 11 points higher in the Telecommunications category than Suddenlink. People gave ATT 1.3 stars for Customer service criterion in Telecommunications category and it is 327 points higher than the worst rated brand in this category. At the same time, Suddenlink was rated 1.4 stars for Customer service criterion in this category and it is 375 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than Suddenlink. Regarding Billing Practices criterion, consumers gave ATT 1.4 stars and it is 62% greater than other in category. Suddenlink however was rated 1.4 stars and it is 66% greater than other in category.

ATT and Suddenlink Rating Details

Customer service
1.3 (1573 reviews)
1.4 (916 reviews)
Reviewer's quote

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an upgrade. This is the point where you will discover the company you are dealing with has no loyalty or concern for you, Its like pulling teeth to get any rep to actually help you but you...

Amish

I've been a customer for 15 years. Returned broken equipment that I didn't use/need. They continued to charge me for it...

PissedConsumer1729568
Product or Service Quality
1.8 (1357 reviews)
1.7 (819 reviews)
Reviewer's quote

...I have never been treated so horrible before with customer service. I told them that when I ordered my phone it ststed I had zero balance so how can I still owe. I would have been glad to wait 6 more months to upgrade and get the credit along with the newest S11 due out this coming March...

Danw1

for installation they sent a repairman to my hpuse 3 times with no equipment I have gone 4 days without cable I have talked to customer service 3 times again a repairman shows up I have given up on these idiots and want my money back and go back to direct tv thought I was getting a bargain but was...

Lorenso
Billing Practices
1.4 (1319 reviews)
1.4 (638 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

...Still billing me..

PissedConsumer1727053

ATT and Suddenlink Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Raising prices
  • Unreliable service

ATT and Suddenlink Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

ATT and Suddenlink Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

ATT and Suddenlink Latest Reviews

Recent published reviews
1

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an...

Read all 5784 reviews

I want the equipment fee taken off my bill so that I can restore my service.

Read all 1798 reviews

ATT and Suddenlink Products and Services

Most reviewed product and services
  • Att Phone Service (746 reviews)
  • Att Internet Service (651 reviews)
  • Att Customer Care (410 reviews)
  • Suddenlink Internet Service (386 reviews)
  • Suddenlink Customer Care (200 reviews)
  • Suddenlink Bundle (119 reviews)