PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Suddenlink

ATT and Suddenlink Overview

Total reviews
5954
2027
Company responses
0
0
Issues resolved
29
19

ATT and Suddenlink Consumer Ratings

Rank
260 out of 1428 in Telecommunications category
310 out of 1428 in Telecommunications category
Customer service
235 in category
208 in category
Product or Service Quality
155 in category
189 in category
Billing Practices
206 in category
199 in category
Website
224 in category
237 in category

ATT and Suddenlink Rating Details

Customer service
1.3 (1659 reviews)
1.3 (1041 reviews)
Reviewer's quote

...The customer service is the worst. It has been a waste of hours of my time and frustrating as *** I hate them. I know I will probably have to spend more time fighting with them over the missing cable boxes...

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...Customer Service is no help tells you well you called for a technician right so you get charged. Sorry not how *** works suddenlink lets see what my lawyer says..

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Product or Service Quality
1.8 (1430 reviews)
1.6 (926 reviews)
Reviewer's quote

I called regarding issues with cable service. At the end of the conversation the employee asked if I might be interested in free iPhones. I put the employee on speaker phone so that my husband and I could both hear the employee (Oscar) and we were both able to ask questions...

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I live in a rural area where they are the sole provider for cable, Dish TV and other types of service are not viable here. AT&;;;;;;;;;;;;;T is a DSL provider and charge 89. 00 a month just for internet services and you have to have their hard line installed at your cost even if you don't want...

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Billing Practices
1.4 (1396 reviews)
1.4 (747 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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...Terrible service and very unethical billing practices..

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Website
1.8 (1291 reviews)
1.7 (878 reviews)
Reviewer's quote

... warehouse where supposedly they process the return devices and when I called the first time they advice me they received the devices and gave me a Newgistics website to track the information they provided me so I did and it shows that they processed and received the devices mean while every time I call At&t including OFFICE OF THE PRESIDENT CUSTOMER CARE due to me filing for a dispute the rep t...

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You know, you could try to get the bills right! also, you need to make sure the website is accepting checks. You can't pay with checks anymore? Last month I had a lot of trouble and if you are not going to accept checks, we as bill payers need to be sent a notice!!!..

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ATT and Suddenlink Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Raising prices
  • Poor customer service

ATT and Suddenlink Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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ATT and Suddenlink Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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ATT and Suddenlink Latest Reviews

Recent published reviews
1

6th time this year with no phone service

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1

I had internet with suddenlink installed in my house when they came out and installed the modem and connect service the...

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2

You are closed! Screw you!

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1

I live in a rural area where they are the sole provider for cable, Dish TV and other types of service are not viable...

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ATT and Suddenlink Products and Services

Most reviewed product and services
  • Att Phone Service (755 reviews)
  • Att Internet Service (658 reviews)
  • Att Customer Care (427 reviews)
  • Suddenlink Internet Service (408 reviews)
  • Suddenlink Customer Care (239 reviews)
  • Suddenlink Bundle (130 reviews)