PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Suddenlink as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Suddenlink

ATT and Suddenlink Overview

Total reviews 6050 2201
Company responses 0 0
Issues resolved 29 20

ATT and Suddenlink Consumer Ratings

Rank
283 out of 1438 in Telecommunications category
336 out of 1438 in Telecommunications category
Customer service
255 in category
234 in category
Product or Service Quality
176 in category
214 in category
Billing Practices
236 in category
228 in category
Website
231 in category
263 in category

ATT and Suddenlink Rating Details

Customer service
1.2 (1714 reviews)
1.3 (1145 reviews)
Reviewer's quote

...We've dealt with customer service representatives and supervisors/managers on multiple occasions. each apologizing that we are having to deal with this again and promising that they have now handled it and we should never hear about it again...

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So after firing them for *** customer service and billing issues month after month a few years ago, I gave them another chance because as hard as it is to believe, Frontier (former Verizon) sucks worse...

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Product or Service Quality
1.7 (1476 reviews)
1.6 (1013 reviews)
Reviewer's quote

...I have DirectTV and 2 phones on wireless and spent hundreds of dollars a month with ATT and then get this kind of service..

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...Long story short, if they had come to the door and said "there might be an interruption in your service because we are messing with the box" it would have been fine, but they didn't. I am really po'd. Tell your reps to have the decency to tell your customers what they are doing...

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Billing Practices
1.4 (1439 reviews)
1.4 (841 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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...Terrible service and very unethical billing practices..

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Website
1.8 (1329 reviews)
1.7 (967 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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New customer and cannot access email on their website. Multiple calls into support get nowhere. Chat Techs dont have Any tools to solve other than to have change password and reset cache...

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ATT and Suddenlink Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • High speed internet
  • Fast when it works
  • Internet
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Raising prices
  • Complete incompetence in every area i had to deal with

ATT and Suddenlink Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

On September 30th, in another attempt to get Suddenlink to come to the table and keep our 24 channels on the air, Viacom...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

kept getting bounced around, hung up on,told I sound like im full of drugs (I hv kidney failure, am a nurse and cant to...

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ATT and Suddenlink Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I've been having a problem with my internet connectivity and internet speeds now for about 3 months. I've been with sudd...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

Our cable company went under and suddenlink purchased the rights. The only other choice we had was to go to Dish or...

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ATT and Suddenlink Latest Reviews

Recent published reviews
1

To continue our plan that we had back in 2009 pay-as-you-go automatically charged to my credit card every two to three m...

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1

A dumptruck driver snap the cable line and I can't talk to a human to see about getting this repair or even report....

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3

Our landline phone has "no dial tone" for over a week. Reported it to ATT via Email a week ago.They gave me a date of...

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1

My tv and internet went earlier today and I was on my hands and knees (I'm 78) trying to figure out what was wrong....

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ATT and Suddenlink Products and Services

Most reviewed product and services
  • Att Phone Service (757 reviews)
  • Att Internet Service (660 reviews)
  • Att Customer Care (431 reviews)
  • Suddenlink Internet Service (423 reviews)
  • Suddenlink Customer Care (251 reviews)
  • Suddenlink Bundle (132 reviews)