PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Straight Talk Wireless and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Straight Talk Wireless

Straight Talk Wireless

Has verified representatives
2.8
ATT

ATT

1.6
Straight Talk Wireless
ATT

Straight Talk Wireless and ATT Overview

Total reviews
1894
5784
Company responses
1519
0
Issues resolved
6
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5784 reviews. It is 3890 reviews more than Straight Talk Wireless received since Mar 17, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Straight Talk Wireless customer support team and ATT customer service.

Straight Talk Wireless and ATT Consumer Ratings

Rank
58 out of 1945 in Telecommunications category
254 out of 1945 in Telecommunications category
Customer service
210 in category
237 in category
Website
190 in category
224 in category
Reliability
114 in category
136 in category

According to consumer ratings and reviews, Straight Talk Wireless ranks 196 points higher in the Telecommunications category than ATT. People gave Straight Talk Wireless 1.3 stars for Customer service criterion in Telecommunications category and it is 354 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 327 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Straight Talk Wireless has a higher rating than ATT. Regarding Reliability criterion, consumers gave Straight Talk Wireless 1.7 stars and it is 80% greater than other in category. ATT however was rated 1.6 stars and it is 76% greater than other in category.

Straight Talk Wireless and ATT Rating Details

Customer service
1.3 (593 reviews)
1.3 (1573 reviews)
Reviewer's quote

...I called their customer service and the man saw the 7000 points reward on the screen, but, said I couldn't redeem it because it showed extra line added. He ended up not cooperating. HE EVEN SAID THAT HE COULD ADD THE 7000 POINTS REWARD EARN REDEEMABLE TO ME, BUT, HE WOULDN'T...

Donalda

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an upgrade. This is the point where you will discover the company you are dealing with has no loyalty or concern for you, Its like pulling teeth to get any rep to actually help you but you...

Amish
Website
1.9 (582 reviews)
1.8 (1222 reviews)
Reviewer's quote

...Luckily I was near a computer and was able to get on their website for online chat. I waited for over an HOUR for a manager to help me. One never came! This is not the first time that Straight Talk has dropped the ball, it happens every single time there is an issue...

Brittani M

...The website stated that the devices cannot be unlocked. Within one day (after 3 days of ownership) I found the corporate store and I attempted to quickly return the devices. I did not care about anything besides trying desperately to spend time at home where I was supposed to be relaxing for once...

Jason B
Reliability
1.7 (536 reviews)
1.6 (788 reviews)
Reviewer's quote

...I expect reliability for my money. I did not get any. This company has now lost my money and my business! I feel like the purchase price of the phone has been stolen from me...

Dacota

...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

PissedConsumer1200941

Straight Talk Wireless and ATT Pros and Cons

Pros
  • Price
  • Unlimited plan has served me well
  • Cell phone
  • Installation technician
  • Price
  • Coverage area
Cons
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service
  • Poor customer service
  • Charges
  • Deceptive policies

Straight Talk Wireless and ATT Most Positive Reviews

Top rated reviews
5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Straight Talk Wireless and ATT Most Critical Reviews

Lowest rated reviews
1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Straight Talk Wireless and ATT Latest Reviews

Recent published reviews
2

The phone company seems to continue to have problems with all accessing the account. Due to
they erased the phone # on my...

Read all 1894 reviews
1

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an...

Read all 5784 reviews

Straight Talk Wireless and ATT Products and Services

Most reviewed product and services
  • Straight Talk Wireless Phone Service (372 reviews)
  • Straight Talk Wireless Phone Plan (167 reviews)
  • Straight Talk Wireless Customer Care (135 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (651 reviews)
  • Att Customer Care (410 reviews)