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Straight Talk Wireless

Telecommunications
Has verified representatives
  • 5 ISSUES RESOLVED
  • 1689 TOTAL REVIEWS
  • $190K CLAIMED LOSSES
  • $366 AVERAGE LOSS
1.8
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • Price 20
  • Unlimited plan has served me well 14
  • Service plan 5
  • I could go almost anywhere in the us and use my phone 5
  • Cell phone 5

Customers don't like

  • Horrible customer service74
  • Customer service staff20
  • Misleading terms of service15
  • Refusal to help6
  • Lied to by employees and manager6
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Att

Telecommunications
  • 21 ISSUES RESOLVED
  • 5393 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.5
Customer service
Website
Diversity of Products or Services
Reliability
Billing Practices
  • Installation technician 17
  • Coverage area 10
  • Price 9
  • Phone 8
  • Introductory price 8

Customers don't like

  • Poor customer service183
  • Charges36
  • Deceptive policies31
  • Billing8
  • Deception7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
#1441186

I would not say one is better than the other.Both lie about their services.Straighttalk claims you get unlimited data which is so deceiving. They claim that I reach my limit of "highspeed" about two and one half weeks into my cycle.

Funny thing that now I have 10 G and go over and when I had 5G usually I never reached the limit. When they claim you have reached your limit you might as well shut your phone down as far as data because you won't be able to do anything . You are stopped and not slow downed!!I guess that is their tactic to get another ten dollars (55) per month.I only have Straighttalk because I am not willing to get I to contract.

I am also in an area that has very poor reception anyway. You can't get good enough reception to go " over your limit".One day soon, hopefully I will be able to cut Straighttalk and AT&T out of my life for good.