PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT

ATT

1.6
Straight Talk Wireless

Straight Talk Wireless

Has verified representatives
2.8
ATT
Straight Talk Wireless

ATT and Straight Talk Wireless Overview

Total reviews
5782
1892
Company responses
0
1519
Issues resolved
27
6

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5782 reviews. It is 3890 reviews more than Straight Talk Wireless received since Mar 17, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ATT customer support team and Straight Talk Wireless customer service.

ATT and Straight Talk Wireless Consumer Ratings

Rank
255 out of 1945 in Telecommunications category
59 out of 1945 in Telecommunications category
Customer service
239 in category
212 in category
Product or Service Quality
155 in category
86 in category
Billing Practices
217 in category
78 in category

According to consumer ratings and reviews, Straight Talk Wireless ranks 196 points higher in the Telecommunications category than ATT. People gave ATT 1.3 stars for Customer service criterion in Telecommunications category and it is 325 points higher than the worst rated brand in this category. At the same time, Straight Talk Wireless was rated 1.3 stars for Customer service criterion in this category and it is 352 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Straight Talk Wireless has a higher rating than ATT. Regarding Billing Practices criterion, consumers gave ATT 1.4 stars and it is 62% greater than other in category. Straight Talk Wireless however was rated 2.1 stars and it is 86% greater than other in category.

ATT and Straight Talk Wireless Rating Details

Customer service
1.3 (1572 reviews)
1.3 (593 reviews)
Reviewer's quote

...I have never been treated so horrible before with customer service. I told them that when I ordered my phone it ststed I had zero balance so how can I still owe. I would have been glad to wait 6 more months to upgrade and get the credit along with the newest S11 due out this coming March...

Danw1

...I called their customer service and the man saw the 7000 points reward on the screen, but, said I couldn't redeem it because it showed extra line added. He ended up not cooperating. HE EVEN SAID THAT HE COULD ADD THE 7000 POINTS REWARD EARN REDEEMABLE TO ME, BUT, HE WOULDN'T...

Donalda
Product or Service Quality
1.8 (1356 reviews)
2.1 (525 reviews)
Reviewer's quote

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H

Crap *** service. Go home..

Jacob
Billing Practices
1.4 (1318 reviews)
2.1 (450 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

The agent entered the address for the billing address wrong, and shipped the phone, plan, and sim card out omitting the apartment number. Obviously, FedEx, through no fault of their own, could not deliver the phone without the address containing the apartment number. So, the phone is getting...

Trudy M

ATT and Straight Talk Wireless Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Price
  • Unlimited plan has served me well
  • Cell phone
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

ATT and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

ATT and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

ATT and Straight Talk Wireless Latest Reviews

Recent published reviews
2.1

I was told I could upgrade my phone and get a credit for sending my old phone back. After 3 weeks I received an email...

Read all 5782 reviews
2.4

My activity rewards screen on Straight Talk website/my acct shows 7000 rewards points earned for an extra line, at and...

Read all 1892 reviews

ATT and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Att Phone Service (746 reviews)
  • Att Internet Service (650 reviews)
  • Att Customer Care (410 reviews)
  • Straight Talk Wireless Phone Service (371 reviews)
  • Straight Talk Wireless Phone Plan (167 reviews)
  • Straight Talk Wireless Customer Care (135 reviews)