PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Straight Talk Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Straight Talk Wireless

ATT and Straight Talk Wireless Overview

Total reviews 6050 2014
Company responses 0 1547
Issues resolved 29 9

ATT and Straight Talk Wireless Consumer Ratings

Rank
282 out of 1438 in Telecommunications category
66 out of 1438 in Telecommunications category
Customer service
254 in category
230 in category
Product or Service Quality
176 in category
94 in category
Billing Practices
235 in category
93 in category
Website
231 in category
195 in category

ATT and Straight Talk Wireless Rating Details

Customer service
1.2 (1714 reviews)
1.3 (644 reviews)
Reviewer's quote

...We've dealt with customer service representatives and supervisors/managers on multiple occasions. each apologizing that we are having to deal with this again and promising that they have now handled it and we should never hear about it again...

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I chatted online with "Benjie" at Customer Service who was very cagey in telling me that Yes, I had successfully changed my plan but that the $44 plan was still active. I told him that I wanted the plan confirmed at $35 and he told me it would be effective 10-06-2020. When I told him that I wanted...

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Product or Service Quality
1.7 (1476 reviews)
2 (576 reviews)
Reviewer's quote

...I have DirectTV and 2 phones on wireless and spent hundreds of dollars a month with ATT and then get this kind of service..

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I must have to wait til the end of my service date before it reloads?They're 2g supposedly is really no g!BS and absolute garbage,can't even contact any support with their so called 2g!@#$!..

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Billing Practices
1.4 (1439 reviews)
2 (499 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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BILLING DATES:WHEN PURCHASED $55 UNLIMITED CARD & UPON ACTIVATION ,I WAS TOLD MY BILL WOULD COME DUE THE 29TH OF EACH MONTH, STRAIGHT TALK BILLS ME EARLY BY 4-5 DAYS EVERY MONTH ,I FEEL CHEATED OUT OF MY FULL 30 DAYS..

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Website
1.8 (1329 reviews)
1.9 (624 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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I used the text chat on Straight Talk's website to kickstart troubleshooting, and hopefully solving, the issue. After 45 minutes of change this setting, restart the phone, repeat, I was referred to call the technical support line, which instructed me to do the same things that the gentleman on the...

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ATT and Straight Talk Wireless Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Price
  • Unlimited plan has served me well
  • No contract
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Horrible customer service
  • Customer service staff
  • Misleading terms of service

ATT and Straight Talk Wireless Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

i bought a galaxy3 three days ago and called customer service to have it activated I was just gonna have my previous...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

Spoke with "tech's" about 4 hours during this week, because I could not get caller ID on received calls. Spoke with a...

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ATT and Straight Talk Wireless Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Straighttalk will not allow anyone to update the phone with the newest software. Straighttalk says go to Samsung and Sam...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

I was overcharged and hung up on SEVERAL times! They lied over and over. First is was the governments fault, then it...

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ATT and Straight Talk Wireless Latest Reviews

Recent published reviews
1

To continue our plan that we had back in 2009 pay-as-you-go automatically charged to my credit card every two to three m...

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2

In July and August, I changed my plan from the $44 plan to the $35 plan. When I auto renewed at $44 in August, I...

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3

Our landline phone has "no dial tone" for over a week. Reported it to ATT via Email a week ago.They gave me a date of...

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1.2

my phone kept dropping calls,talked to tech support several times and the best they could do was "restart your phone...

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ATT and Straight Talk Wireless Products and Services

Most reviewed product and services
  • Att Phone Service (757 reviews)
  • Att Internet Service (660 reviews)
  • Att Customer Care (431 reviews)
  • Straight Talk Wireless Phone Service (377 reviews)
  • Straight Talk Wireless Phone Plan (174 reviews)
  • Straight Talk Wireless Customer Care (144 reviews)