PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
ATT

Sprint and ATT Overview

Total reviews
1552
6004
Company responses
0
0
Issues resolved
9
29

Sprint and ATT Consumer Ratings

Rank
313 out of 1425 in Telecommunications category
269 out of 1425 in Telecommunications category
Customer service
263 in category
241 in category
Billing Practices
232 in category
225 in category
Reliability
195 in category
147 in category
Website
213 in category
229 in category

Sprint and ATT Rating Details

Customer service
1.2 (631 reviews)
1.3 (1685 reviews)
Reviewer's quote

...Customer service can put a note on the acct stating that we can by pass and you can the balance for the leased phone and then we can do an upgrade...

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Got here to the store to return att tv didnt want it to begin with it was forced on me last visit. Pouring down rain I left the att tv device In the store by the chair Im sitting in the lady(JessicA) was very very rude and made me hold it outside then I came in and ask to speak to manager and...

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Billing Practices
1.3 (553 reviews)
1.4 (1418 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

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...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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Reliability
1.5 (546 reviews)
1.6 (888 reviews)
Reviewer's quote

Poor customer service,reception sucks in rural areas and was told by a customer service representative that I would get my deposit back within 24 business hours after they received the product back and they received the product and still haven't gave me back my deposit

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Website
1.8 (545 reviews)
1.8 (1310 reviews)
Reviewer's quote

...The website will not let me use the dashboard correctly so I can look at my charges and I have to chat or call in. I have only been with them for 2 months. Every time I have tried to log in, I have to change my password because it says it is not correct...

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...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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Sprint and ATT Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Poor customer service
  • Charges
  • Deceptive policies

Sprint and ATT Most Positive Reviews

Top rated reviews
5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Sprint and ATT Most Critical Reviews

Lowest rated reviews
1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Sprint and ATT Latest Reviews

Recent published reviews
No votes

Phone has no cellular service. I cant place a call and I dont have another phone to call from.

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1.2

This complaint alleges unauthorized installation of a telephone service followed by billing and dunning for fees for ser...

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No votes

Phone saying its not Activated

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1

YOU CANNOT TRUST THEM TO FOLLOW THROUGH ON THEIR COMMITMENTS. TOTALLY UNRELIABLE. I HAVE WRITTEN DOCUMENTATION OF...

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Sprint and ATT Products and Services

Most reviewed product and services
  • Sprint Customer Care (235 reviews)
  • Sprint Phone Service (184 reviews)
  • Sprint Phone Plan (109 reviews)
  • Att Phone Service (755 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)