PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
ATT

Sprint and ATT Overview

Total reviews 1591 6047
Company responses 0 0
Issues resolved 9 29

Sprint and ATT Consumer Ratings

Rank
326 out of 1436 in Telecommunications category
285 out of 1436 in Telecommunications category
Customer service
272 in category
257 in category
Billing Practices
245 in category
238 in category
Reliability
205 in category
164 in category
Website
218 in category
235 in category

Sprint and ATT Rating Details

Customer service
1.2 (653 reviews)
1.2 (1712 reviews)
Reviewer's quote

Sprint has horrible customer service. I have been given the run around about my factory defective S20 for the last 2 weeks..

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...We've dealt with customer service representatives and supervisors/managers on multiple occasions. each apologizing that we are having to deal with this again and promising that they have now handled it and we should never hear about it again...

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Billing Practices
1.4 (573 reviews)
1.4 (1439 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

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...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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Reliability
1.5 (565 reviews)
1.6 (910 reviews)
Reviewer's quote

I was thinking I had a credit with you all for a watch when I went order it said something about my data using it up this is wrong no one ever explained to me about that

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Website
1.8 (564 reviews)
1.8 (1329 reviews)
Reviewer's quote

...Can not access website once abroad. Can not access app online. Can not reach them via any listed phone number...

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...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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Sprint and ATT Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Poor customer service
  • Charges
  • Deceptive policies

Sprint and ATT Most Positive Reviews

Top rated reviews
5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Sprint and ATT Most Critical Reviews

Lowest rated reviews
1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Sprint and ATT Latest Reviews

Recent published reviews
1

Sprint has horrible customer service.. I have been given the run around about my factory defective S20 for the last 2...

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No votes

My doorbell rang just before 2pm on Tuesday September 14th. I looked out the window to a man waving at me. I could see...

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1

I was thinking I had a credit with you all for a watch when I went order it said something about my data using it up...

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1

I have never dealt with a company as large as ATT with so few ethics. We've dealt with customer service representatives...

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Sprint and ATT Products and Services

Most reviewed product and services
  • Sprint Customer Care (240 reviews)
  • Sprint Phone Service (184 reviews)
  • Sprint Phone Plan (110 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (660 reviews)
  • Att Customer Care (430 reviews)