PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Sprint and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Sprint
ATT

Sprint and ATT Overview

Total reviews
1493
5819
Company responses
0
0
Issues resolved
8
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5819 reviews. It is 4326 reviews more than Sprint received since Jul 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sprint customer support team than with ATT customer service.

Sprint and ATT Consumer Ratings

Rank
254 out of 1908 in Telecommunications category
256 out of 1908 in Telecommunications category
Customer service
255 in category
238 in category
Billing Practices
215 in category
208 in category
Reliability
182 in category
137 in category

According to consumer ratings and reviews, Sprint ranks 2 points higher in the Telecommunications category than ATT. People gave Sprint 1.2 stars for Customer service criterion in Telecommunications category and it is 314 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 331 points higher than the worst rated brand in this category. If we look at Billing Practices criterion, than we see that ATT has a higher rating than Sprint. Regarding Reliability criterion, consumers gave Sprint 1.5 stars and it is 68% greater than other in category. ATT however was rated 1.6 stars and it is 76% greater than other in category.

Sprint and ATT Rating Details

Customer service
1.2 (599 reviews)
1.3 (1598 reviews)
Reviewer's quote

...CUSTOMER SERVICE IS GARBAGE. I HAVE TO SPEAK TO 3 OR 4 PEOPLE BEFORE I GET SOMEONE WITH COMMON SENSE:sarcastic: BEEN WE SPRINT FOR 17 YEARS. I AM BOUT OT DIVORCE Y'ALL A@$$#$..

PissedConsumer1750718

Called customer service again and she told me that I should get the credit on my next billing cycle for February? If you got my money on December why I have no credit in my account? and I will be past due for a month until the credit applied? You guys have no problem getting my money on December...

Rosangela f
Billing Practices
1.3 (522 reviews)
1.4 (1339 reviews)
Reviewer's quote

...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

PissedConsumer1413407

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912
Reliability
1.5 (518 reviews)
1.6 (810 reviews)
Reviewer's quote

DON'T EVER GET SPRINT. THEY ARE THE WORST COMPANY EVER TO HAVE A PHONE OR ANYTHING WITH. THEY CHARGE YOU EXTRA LEFT AND RIGHT. YOU WILL REGRET IF YOU EVER GET THEM. THEY HIDE CRAP IN THEY'RE CONTRACT AND WILL NEVER ADMIT TO ANY OF IT. GO TO ANY COMPANY EXCEPT THEM. YOU'LL HAVE A BETTER EXPERIENCE....

A S

...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

PissedConsumer1200941

Sprint and ATT Pros and Cons

Pros
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Run around from sprint
  • No resolution
  • Poor customer service
  • Charges
  • Deceptive policies

Sprint and ATT Most Positive Reviews

Top rated reviews
5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Sprint and ATT Most Critical Reviews

Lowest rated reviews
1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Sprint and ATT Latest Reviews

Recent published reviews
1

DON'T EVER GET SPRINT. THEY ARE THE WORST COMPANY EVER TO HAVE A PHONE OR ANYTHING WITH. THEY CHARGE YOU EXTRA LEFT AND...

Read all 1493 reviews
2.1

sI live in the Fort Pierce, Florida area. And ATT has the total area "locked". So no other service providers can come...

Read all 5819 reviews

Sprint and ATT Products and Services

Most reviewed product and services
  • Sprint Customer Care (221 reviews)
  • Sprint Phone Service (189 reviews)
  • Sprint Phone Plan (103 reviews)
  • Att Phone Service (752 reviews)
  • Att Internet Service (654 reviews)
  • Att Customer Care (414 reviews)