PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Sprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Sprint

ATT and Sprint Overview

Total reviews 6049 1592
Company responses 0 0
Issues resolved 29 9

ATT and Sprint Consumer Ratings

Rank
286 out of 1436 in Telecommunications category
327 out of 1436 in Telecommunications category
Customer service
256 in category
269 in category
Product or Service Quality
180 in category
215 in category
Billing Practices
237 in category
243 in category
Website
233 in category
215 in category

ATT and Sprint Rating Details

Customer service
1.2 (1713 reviews)
1.2 (653 reviews)
Reviewer's quote

...We've dealt with customer service representatives and supervisors/managers on multiple occasions. each apologizing that we are having to deal with this again and promising that they have now handled it and we should never hear about it again...

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Sprint has horrible customer service. I have been given the run around about my factory defective S20 for the last 2 weeks..

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Product or Service Quality
1.7 (1476 reviews)
1.6 (551 reviews)
Reviewer's quote

...I have DirectTV and 2 phones on wireless and spent hundreds of dollars a month with ATT and then get this kind of service..

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...My idea of service is being helped when I present my complaint. I dont want to pay a dollar with my credit card for another service that says I can cancel it at any time. It would be nice to just receive assistance...

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Billing Practices
1.4 (1439 reviews)
1.4 (574 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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...Beware very shady billing practices, they are not as cheap as they claim to be. Our bill was supposed to be $175 and it came out to be $250 for three lines and the phones that we never owned..

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Website
1.8 (1329 reviews)
1.8 (564 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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...Can not access website once abroad. Can not access app online. Can not reach them via any listed phone number...

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ATT and Sprint Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Proximity of the store to my home
  • Unlimited data plans
  • Family plan in my budget
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Run around from sprint
  • No resolution

ATT and Sprint Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

I've had a mobile plan (hot spot) for phone and internet for a few years now. I did not have any problems until recently...

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ATT and Sprint Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

Only been with sprint for a little over 1 month now. They lied to us and have continued to lie and cheat us with every...

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ATT and Sprint Latest Reviews

Recent published reviews
3

Our landline phone has "no dial tone" for over a week. Reported it to ATT via Email a week ago.They gave me a date of...

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2.2

ordered a mobile hot spot. They sent me 2 .
I returned the one i was not suppose to get, after verification of which one...

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No votes

No tv channels can get it to work

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1

Sprint has horrible customer service.. I have been given the run around about my factory defective S20 for the last 2...

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ATT and Sprint Products and Services

Most reviewed product and services
  • Att Phone Service (757 reviews)
  • Att Internet Service (660 reviews)
  • Att Customer Care (430 reviews)
  • Sprint Customer Care (240 reviews)
  • Sprint Phone Service (184 reviews)
  • Sprint Phone Plan (110 reviews)