PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Sprint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Sprint

ATT and Sprint Overview

Total reviews
5785
1479
Company responses
0
0
Issues resolved
27
8

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5785 reviews. It is 4306 reviews more than Sprint received since Jul 30, 2007. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Sprint customer support team than with ATT customer service.

ATT and Sprint Consumer Ratings

Rank
254 out of 1945 in Telecommunications category
252 out of 1945 in Telecommunications category
Customer service
237 in category
254 in category
Product or Service Quality
155 in category
194 in category
Billing Practices
214 in category
222 in category

According to consumer ratings and reviews, Sprint ranks 2 points higher in the Telecommunications category than ATT. People gave ATT 1.3 stars for Customer service criterion in Telecommunications category and it is 327 points higher than the worst rated brand in this category. At the same time, Sprint was rated 1.2 stars for Customer service criterion in this category and it is 310 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than Sprint. Regarding Billing Practices criterion, consumers gave ATT 1.4 stars and it is 62% greater than other in category. Sprint however was rated 1.3 stars and it is 61% greater than other in category.

ATT and Sprint Rating Details

Customer service
1.3 (1574 reviews)
1.2 (596 reviews)
Reviewer's quote

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an upgrade. This is the point where you will discover the company you are dealing with has no loyalty or concern for you, Its like pulling teeth to get any rep to actually help you but you...

Amish

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew changing would be a nightmare...

Jolean
Product or Service Quality
1.8 (1358 reviews)
1.6 (502 reviews)
Reviewer's quote

...I have never been treated so horrible before with customer service. I told them that when I ordered my phone it ststed I had zero balance so how can I still owe. I would have been glad to wait 6 more months to upgrade and get the credit along with the newest S11 due out this coming March...

Danw1

...I would not recommend dealing with this company and am reviewing my options for switching to one that can both provide cell service where I live and supports their customers..

Patricia A
Billing Practices
1.4 (1320 reviews)
1.3 (518 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

...They are going all around Robin Hood's barn with their justifications of why it's a accurate billing. OMG!!!!!..

PissedConsumer1716178

ATT and Sprint Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Unlimited data plans
  • Proximity of the store to my home
  • Family plan in my budget
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Run around from sprint
  • No resolution

ATT and Sprint Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

I've had insurance on previous phones. I was not aware the insurance program or provider changed. Dropped my phone, sp...

ATT and Sprint Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

I had the issue at the Sarasota Sprint store. I went in for the free tablet. The sales rep first imposed the insurance...

ATT and Sprint Latest Reviews

Recent published reviews
1

Had same phone number for over 8yrs. My phone breaks(with insurance) and they cant replace it for 3 weeks so they give...

Read all 5785 reviews
1

I was a Sprint customer for 20 years. The service was terrible and expensive, but they all seem to be bad. Plus, I knew...

Read all 1479 reviews

ATT and Sprint Products and Services

Most reviewed product and services
  • Att Phone Service (746 reviews)
  • Att Internet Service (651 reviews)
  • Att Customer Care (410 reviews)
  • Sprint Customer Care (218 reviews)
  • Sprint Phone Service (187 reviews)
  • Sprint Phone Plan (101 reviews)