PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum Communications and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum Communications
ATT

Spectrum Communications and ATT Overview

Total reviews
36
5786
Company responses
0
0
Issues resolved
0
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5786 reviews. It is 5750 reviews more than Spectrum Communications received since Apr 30, 2017.

Spectrum Communications and ATT Consumer Ratings

Rank
291 out of 1945 in Telecommunications category
253 out of 1945 in Telecommunications category
Customer service
146 in category
235 in category
Value for money
227 in category
191 in category
Product or Service Quality
146 in category
154 in category

According to consumer ratings and reviews, ATT ranks 38 points higher in the Telecommunications category than Spectrum Communications. People gave Spectrum Communications 1.5 stars for Customer service criterion in Telecommunications category and it is 415 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 326 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that ATT has a higher rating than Spectrum Communications. Regarding Product or Service Quality criterion, consumers gave Spectrum Communications 1.8 stars and it is 74% greater than other in category. ATT however was rated 1.8 stars and it is 73% greater than other in category.

Spectrum Communications and ATT Rating Details

Customer service
1.5 (24 reviews)
1.3 (1575 reviews)
Reviewer's quote

Asked the company to stop sending me solicitations about their Internet service in large part because they were recently sued by New York State and lost the largest ever internet fraud case in the state of nearly $180 million. Obviously, Spectrum had and possibly still has a criminal enterprise....

PissedConsumer1616884

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an upgrade. This is the point where you will discover the company you are dealing with has no loyalty or concern for you, Its like pulling teeth to get any rep to actually help you but you...

Amish
Value for money
1.3 (22 reviews)
1.5 (786 reviews)
Reviewer's quote

They put out this garbage programming from WGRZ in western New York and now I understand that WGRZ bamboozled them into some deal that is bad for the Spectrum customers. Not only does WGRZ have garbage programming, but now it might cost more to view it. I'm leaving Spectrum if this is the case....

PissedConsumer1682926

THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION THAT DOESNT EVEN HAVE ANTYHING TO DO WITH WHAT IM WAITING HOURS TO GET SETTLED!AND TO HEAR AFTER ALL THAT BS...

April H
Product or Service Quality
1.8 (20 reviews)
1.8 (1358 reviews)
Reviewer's quote

...I now have broken wires in the attic, hours wasted on service calls, broken promises from Spectrum, a $354. 48 bill including at least $90 up to $ :dead: 120 for service that never worked, late fees of at least $64 and never saw the credit anyway. I cut the cord for another service that works better...

James E

...I have never been treated so horrible before with customer service. I told them that when I ordered my phone it ststed I had zero balance so how can I still owe. I would have been glad to wait 6 more months to upgrade and get the credit along with the newest S11 due out this coming March...

Danw1

Spectrum Communications and ATT Pros and Cons

Pros
  • Initial bait and switch offerings were appealing
  • Offers mentioned on commercials
  • And obviously they are trained to lye
  • Installation technician
  • Price
  • Coverage area
Cons
  • False advertising
  • Customer service
  • Everything else about them
  • Poor customer service
  • Charges
  • Deceptive policies

Spectrum Communications and ATT Most Positive Reviews

Top rated reviews
4.7

I purchased a bundle of tv, internet, and phone. I went to the spectrum store to pick up my equipment. Installed the...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Spectrum Communications and ATT Most Critical Reviews

Lowest rated reviews
1

My problem was I had problems with the billing I have bundle with the Communication company and one of the bundles I...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Spectrum Communications and ATT Latest Reviews

Recent published reviews
1.4

They changed the terms of service to be a monthly subscription in May/June but I never received notice. I cancelled...

Read all 36 reviews
1

Over charges,duplicate charges on same bill multiple times.and duplicate charges are different prices on same bill.i am...

Read all 5786 reviews

Spectrum Communications and ATT Products and Services

Most reviewed product and services
  • Spectrum Communications Bundle (8 reviews)
  • Spectrum Communications Tv Service (4 reviews)
  • Spectrum Communications Cable Tv Service (4 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (651 reviews)
  • Att Customer Care (410 reviews)