PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Spectrum Communications and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Spectrum Communications
ATT

Spectrum Communications and ATT Overview

Total reviews 49 6074
Company responses 0 0
Issues resolved 0 29

Spectrum Communications and ATT Consumer Ratings

Rank
331 out of 1452 in Telecommunications category
294 out of 1452 in Telecommunications category
Customer service
187 in category
249 in category
Value for money
230 in category
218 in category
Product or Service Quality
153 in category
174 in category
Reliability
165 in category
160 in category

Spectrum Communications and ATT Rating Details

Customer service
1.4 (33 reviews)
1.3 (1730 reviews)
Reviewer's quote

Bad customer service they give around and put you to other people. Your problem never gets handle..

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...Now through research I have come to understand this is common practice, and they have completely eliminated their customer service quality control department. I am so frustrated. This is the absolutely worst company I have every done business with!..

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Value for money
1.4 (30 reviews)
1.5 (899 reviews)
Reviewer's quote

...Now MRS Associates wants my money. Sorry, MRS. Sell the acct back to Spectrum...

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...Very frustrating! Lots of money every month for crap service!..

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Product or Service Quality
1.8 (29 reviews)
1.7 (1490 reviews)
Reviewer's quote

last night (Wednesday) got pissed at Xfinitys lack of tech support (paying for a service thats not working correctly) so I made a call to Spectrum. The sales person said I would be receiving an email conformation of my order. Its Thursday and I have not received an email...

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...I then went to Xfinity and changed services. I have since received a bill for $ 8. 35 for what? I don't know...

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Reliability
1.6 (28 reviews)
1.6 (925 reviews)
Reviewer's quote

Spectrum charges $69.99 / month for internet ( we currently pay $59.99 with discount, which will expire next month). Because we leave on a 5 week trip we wanted to suspend services for that time. We were told they could only suspend services for 2 months or longer. After a few phone calls,...

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Spectrum Communications and ATT Pros and Cons

Pros
  • Initial bait and switch offerings were appealing
  • Offers mentioned on commercials
  • No contract
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Lies to customers
  • False advertising
  • Poor customer service
  • Charges
  • Deceptive policies

Spectrum Communications and ATT Most Positive Reviews

Top rated reviews
4.7

I purchased a bundle of tv, internet, and phone. I went to the spectrum store to pick up my equipment. Installed the...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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4.4

Bad customer service they give around and put you to other people. Your problem never gets handle.

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Spectrum Communications and ATT Most Critical Reviews

Lowest rated reviews
1

My problem was I had problems with the billing I have bundle with the Communication company and one of the bundles I...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

The service is so Poor that it should be illegal. Consumer protection has to kick in or something has to be done. Help...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Spectrum Communications and ATT Latest Reviews

Recent published reviews
1.6

Spectrum charges $69.99 / month for internet ( we currently pay $59.99 with discount, which will expire next month)....

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No votes

I upgraded my iPhone XS Max for IPhone 11 Pro Max. I received my phone in August 22/23. Set it up and read instructions...

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1

Spectrum is scamming PCH.com customers from receiving emails from PCH.com

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No votes

I have been a loyal customer with AT&;;;T for almost 20 plus years, and the service and lies I get from customer ser...

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Spectrum Communications and ATT Products and Services

Most reviewed product and services
  • Spectrum Communications Bundle (9 reviews)
  • Spectrum Communications Tv Service (4 reviews)
  • Spectrum Communications Cable Tv Service (4 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (296 reviews)