PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Phone and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Phone
ATT

Southern Phone and ATT Overview

Total reviews
226
5955
Company responses
0
0
Issues resolved
4
29

Southern Phone and ATT Consumer Ratings

Rank
326 out of 1428 in Telecommunications category
261 out of 1428 in Telecommunications category
Customer service
243 in category
236 in category
Product or Service Quality
241 in category
156 in category
Reliability
242 in category
138 in category
Price Affordability
166 in category
289 in category

Southern Phone and ATT Rating Details

Customer service
1.2 (92 reviews)
1.3 (1659 reviews)
Reviewer's quote

Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...

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...The customer service is the worst. It has been a waste of hours of my time and frustrating as *** I hate them. I know I will probably have to spend more time fighting with them over the missing cable boxes...

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Product or Service Quality
1.4 (80 reviews)
1.8 (1430 reviews)
Reviewer's quote

Tried to get a mobile service with SP. A week later nothing, no contact, no sim, no explanation. Tried to use their live chat but that just takes you to an email page...

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I called regarding issues with cable service. At the end of the conversation the employee asked if I might be interested in free iPhones. I put the employee on speaker phone so that my husband and I could both hear the employee (Oscar) and we were both able to ask questions...

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Reliability
1.2 (77 reviews)
1.6 (865 reviews)
Reviewer's quote

My service was migrated to this terrible company without any choice. I had almost a month of no internet and was not refunded for the lack of internet, despite my house hold not being able to use the internet and needing to hotspot off our mobiles. I then ended the service, but it was a few days...

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Price Affordability
2.2 (73 reviews)
1.6 (1253 reviews)
Reviewer's quote

...wifi of my devices! It is forever dropping out, so I know that Southern Phone have put me on the slow plan but still have the audacity to charge me the full price!!! I just waited 30 minutes for a rude staff member named ANDREW who was rude, condescending, didn't show me any empathy, any intention on trying to retain me, nor was even polite! He rushed me through the conversation and refused to get me a supervisor when I told him I no longer wanted to speak to him, he wasn't even listening to me as kept saying he cant transfer to a supervisor - Firstly you work for a telephone company and your phone doesn't transfer? Secondly as I instructed him 5 times I wanted him to put me on hold and physically go grab his supervisor, his tone went up and he kept yelling over the top of me repeating himself! I want my service...

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Comes out to about the same price for me. After two 1/2 hours at the store, they pop $140 at me for misc fees that are just a hold on my card. 1 week later, i have no phone, tv is off and after 4 hours and two days, not one of these very rough english speaking people can set it right even after...

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Southern Phone and ATT Pros and Cons

Pros
  • Spoke english
  • Absolutely n othing i anm cancelling
  • Service when they first started
  • Installation technician
  • Price
  • Coverage area
Cons
  • Poor customer service
  • Time spent to solve problem
  • Whole lot
  • Poor customer service
  • Charges
  • Deceptive policies

Southern Phone and ATT Most Positive Reviews

Top rated reviews
5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I have been with Southern Phone at least 4 years in most cases excellent service some of the review criticising them...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Southern Phone and ATT Most Critical Reviews

Lowest rated reviews
1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

So I moved back home finding out my parents are with southern phone, they said they got a "good deal" $115 a month, for...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Southern Phone and ATT Latest Reviews

Recent published reviews
No votes

matter resolved without requiring further communication

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No votes

Im trying to hook up my...

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1

Tried to get a mobile service with SP. A week later nothing, no contact, no sim, no explanation. Tried to use their...

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1

6th time this year with no phone service

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Southern Phone and ATT Products and Services

Most reviewed product and services
  • Southern Phone Phone Service (43 reviews)
  • Southern Phone Customer Care (33 reviews)
  • Southern Phone Internet Service (22 reviews)
  • Att Phone Service (755 reviews)
  • Att Internet Service (658 reviews)
  • Att Customer Care (427 reviews)