PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Southern Phone and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Southern Phone
ATT

Southern Phone and ATT Overview

Total reviews
217
5784
Company responses
0
0
Issues resolved
3
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5784 reviews. It is 5567 reviews more than Southern Phone received since Apr 20, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Southern Phone customer support team than with ATT customer service.

Southern Phone and ATT Consumer Ratings

Rank
322 out of 1945 in Telecommunications category
254 out of 1945 in Telecommunications category
Customer service
244 in category
237 in category
Product or Service Quality
248 in category
155 in category
Reliability
248 in category
136 in category

According to consumer ratings and reviews, ATT ranks 68 points higher in the Telecommunications category than Southern Phone. People gave Southern Phone 1.2 stars for Customer service criterion in Telecommunications category and it is 320 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 327 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than Southern Phone. Regarding Reliability criterion, consumers gave Southern Phone 1.2 stars and it is 56% greater than other in category. ATT however was rated 1.6 stars and it is 76% greater than other in category.

Southern Phone and ATT Rating Details

Customer service
1.2 (87 reviews)
1.3 (1573 reviews)
Reviewer's quote

Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...

Mike S

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an upgrade. This is the point where you will discover the company you are dealing with has no loyalty or concern for you, Its like pulling teeth to get any rep to actually help you but you...

Amish
Product or Service Quality
1.4 (77 reviews)
1.8 (1357 reviews)
Reviewer's quote

Over the past few weeks we have lost internet connection several times. A technician came to try to sort out the problem. The technician tested everything and told us we needed a new modem. We installed a new modem. Same problem.These outages occurred several more times. Phoning Southern Phone is...

Gwenda C

...I have never been treated so horrible before with customer service. I told them that when I ordered my phone it ststed I had zero balance so how can I still owe. I would have been glad to wait 6 more months to upgrade and get the credit along with the newest S11 due out this coming March...

Danw1
Reliability
1.2 (73 reviews)
1.6 (788 reviews)
Reviewer's quote

Was without internet and phoneline for over week, Internet back on but still a dead phoneline. Numerous long waiting phone calls, chats, technical advice and still not fixed.They promised call backs to tell me what was going on and to see if the problem was fixed but no one ever did.The customer...

Peter O

...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

PissedConsumer1200941

Southern Phone and ATT Pros and Cons

Pros
  • Absolutely n othing i anm cancelling
  • Spoke english
  • Service when they first started
  • Installation technician
  • Price
  • Coverage area
Cons
  • Poor customer service
  • Time spent to solve problem
  • Whole lot
  • Poor customer service
  • Charges
  • Deceptive policies

Southern Phone and ATT Most Positive Reviews

Top rated reviews
5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Southern Phone and ATT Most Critical Reviews

Lowest rated reviews
1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Southern Phone and ATT Latest Reviews

Recent published reviews
2.6

Simply cannot get through to a service person. Sales answer in less than a minute. As soon as I can, I'll quit them and...

Read all 217 reviews
1

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an...

Read all 5784 reviews

Southern Phone and ATT Products and Services

Most reviewed product and services
  • Southern Phone Phone Service (42 reviews)
  • Southern Phone Customer Care (32 reviews)
  • Southern Phone Internet Service (20 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (651 reviews)
  • Att Customer Care (410 reviews)