PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Southern Phone as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Southern Phone

ATT and Southern Phone Overview

Total reviews
5815
218
Company responses
0
0
Issues resolved
27
3

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5815 reviews. It is 5597 reviews more than Southern Phone received since Apr 20, 2013. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Southern Phone customer support team than with ATT customer service.

ATT and Southern Phone Consumer Ratings

Rank
255 out of 1908 in Telecommunications category
322 out of 1908 in Telecommunications category
Customer service
236 in category
243 in category
Product or Service Quality
153 in category
245 in category
Billing Practices
207 in category
128 in category

According to consumer ratings and reviews, ATT ranks 67 points higher in the Telecommunications category than Southern Phone. People gave ATT 1.3 stars for Customer service criterion in Telecommunications category and it is 330 points higher than the worst rated brand in this category. At the same time, Southern Phone was rated 1.2 stars for Customer service criterion in this category and it is 323 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than Southern Phone. Regarding Billing Practices criterion, consumers gave ATT 1.4 stars and it is 63% greater than other in category. Southern Phone however was rated 1.7 stars and it is 77% greater than other in category.

ATT and Southern Phone Rating Details

Customer service
1.3 (1595 reviews)
1.2 (88 reviews)
Reviewer's quote

...I am a disabled, marine corp senior citizen veteran and the customer service rep tells me that she can not give me any discounts..

PissedConsumer1767652

Takes +40 minutes if you are lucky to get any customer service. What does that say!!! Don't believe them when they try to apologize with statements like "I am very sorry for the inconvenience this has caused" or "I understand your frustration" or "we are working on improving waiting times" and many...

Mike S
Product or Service Quality
1.8 (1377 reviews)
1.4 (77 reviews)
Reviewer's quote

..." I replaced the router and finally got ATT to admit that I have "intermittent service. " ATT either doesn't show up for the appointment or arrives incredibly late. No update...

PissedConsumer1760215

The customer service is disgraceful! The staff seem to try and help, but someone higher up at Southern Phone need to be held responsible to ensure this issues are resolved a lot quicker. When you have problems such as these you shouldn't have to wait on the phone for over an hour each time. They...

Peter O
Billing Practices
1.4 (1338 reviews)
1.7 (68 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

Never requested billing by email but after 12 months of complaining the only thing you get is false promises, nothing has changed. Don't bother trying to ring as you will be put on hold for an eternity. I am going to cancel and if they try to charge me for break of contract I will take them to court...

garry

ATT and Southern Phone Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Absolutely n othing i anm cancelling
  • Spoke english
  • Service when they first started
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Poor customer service
  • Time spent to solve problem
  • Whole lot

ATT and Southern Phone Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

I RECENTLY HAD MY ADSL CONNECTED THROUGH SOUTHERN PHONE AND ALTHOUGH there was a fault when it was connected they made...

ATT and Southern Phone Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

What a joke of a company, I went with them because they were small and appeared to give a *** about customers, haha once...

ATT and Southern Phone Latest Reviews

Recent published reviews
1

bunch of turd cutters at att

Read all 5815 reviews
1

Never requested billing by email but after 12 months of complaining the only thing you get is false promises, nothing...

Read all 218 reviews

ATT and Southern Phone Products and Services

Most reviewed product and services
  • Att Phone Service (752 reviews)
  • Att Internet Service (653 reviews)
  • Att Customer Care (413 reviews)
  • Southern Phone Phone Service (43 reviews)
  • Southern Phone Customer Care (32 reviews)
  • Southern Phone Internet Service (20 reviews)