Att vs Ooma

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Att

Telecommunications
  • 17 ISSUES RESOLVED
  • 4710 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.5
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Installation technician 17
  • Coverage area 10
  • Price 8
  • Phone 7
  • Introductory price 6

Customers don't like

  • Poor customer service137
  • Deceptive policies69
  • Charges59
  • Customer service42
  • How dishonest they are13

Products by Att

No items

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Ooma

Telecommunications
  • 0 ISSUES RESOLVED
  • 41 TOTAL REVIEWS
  • $2.6K CLAIMED LOSSES
  • $185 AVERAGE LOSS
1.7
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Solid phone service at little cost 2
  • Friendly customer service 1
  • Initial service 1
  • Old style answering machine 1
  • Technology 1

Customers don't like

  • Customer service is not helpful3
  • Annoying beeping for non-ooma calls2
  • Continued charges to my card after months of phone calls2
  • Customer service practices2
  • Unauthorized charges to my card2

Products by Ooma

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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