PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Night Owl and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Night Owl

Night Owl

Has verified representatives
2.7
ATT

ATT

1.6
Night Owl
ATT

Night Owl and ATT Overview

Total reviews
303
5784
Company responses
193
0
Issues resolved
0
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5784 reviews. It is 5481 reviews more than Night Owl received since May 24, 2012.

Night Owl and ATT Consumer Ratings

Rank
17 out of 435 in Security and Protection Services category
254 out of 1945 in Telecommunications category
Reliability
32 in category
136 in category
Value for money
21 in category
193 in category
Customer service
29 in category
237 in category

Night Owl and ATT Rating Details

Reliability
1.8 (130 reviews)
1.6 (788 reviews)
Reviewer's quote

Purchased in July 2019 work great for the first three months nightowl sent a update to the app I have 10 Second freezing on cameras one through four nowNight owl sent a update to the NVR / now the time zone is incorrect / it always jump ahead three hours no matter how many times I reset my NVR / I...

Tony G

...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

PissedConsumer1200941
Value for money
2.2 (128 reviews)
1.5 (784 reviews)
Reviewer's quote

So buying a NightOwl system was a total waste of money, for me. My first system worked well for about a year. When it stopped recording, I bought a new system, the last one the store had, but it had been returned by someone who had already registered it and I couldn't use it because NightOwl...

jinx f

THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION THAT DOESNT EVEN HAVE ANTYHING TO DO WITH WHAT IM WAITING HOURS TO GET SETTLED!AND TO HEAR AFTER ALL THAT BS...

April H
Customer service
1.7 (123 reviews)
1.3 (1573 reviews)
Reviewer's quote

Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

Christopher M

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an upgrade. This is the point where you will discover the company you are dealing with has no loyalty or concern for you, Its like pulling teeth to get any rep to actually help you but you...

Amish

Night Owl and ATT Pros and Cons

Pros
  • System worked great for a while
  • Customer service was responsive
  • Inexpensive system with no monthly fee
  • Installation technician
  • Price
  • Coverage area
Cons
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Software quality and software interface is terrible
  • Poor customer service
  • Charges
  • Deceptive policies

Night Owl and ATT Most Positive Reviews

Top rated reviews
5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Night Owl and ATT Most Critical Reviews

Lowest rated reviews
1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Night Owl and ATT Latest Reviews

Recent published reviews
1

I bought a security system and had to replace the DVR , when I did it wouldn’t record , so I sent it in for warranty...

Read all 303 reviews
1

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an...

Read all 5784 reviews

Night Owl and ATT Products and Services

Most reviewed product and services
  • Night Owl Security System (109 reviews)
  • Night Owl Technical Support (46 reviews)
  • Night Owl Mobile Application (28 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (651 reviews)
  • Att Customer Care (410 reviews)