PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Night Owl and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Night Owl

Night Owl

Has Verified Representatives
2.6
ATT

ATT

1.6
Night Owl
ATT

Night Owl and ATT Overview

Total reviews 350 6047
Company responses 204 0
Issues resolved 0 29

Night Owl and ATT Consumer Ratings

Rank
21 out of 248 in Security and Protection Services category
285 out of 1436 in Telecommunications category
Reliability
36 in category
165 in category
Customer service
33 in category
259 in category
Value for money
24 in category
227 in category
Product or Service Quality
38 in category
182 in category

Night Owl and ATT Rating Details

Reliability
1.8 (145 reviews)
1.6 (910 reviews)
Reviewer's quote

I installed my system and can not log into my dvr. States incorrect password. I can log into it on my phone but resetting the password does not work. After 12 attempts and hours and hours and days and days of tech support stating either I have the wrong department or someone will call me back. The...

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Customer service
1.6 (141 reviews)
1.2 (1712 reviews)
Reviewer's quote

Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

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...We've dealt with customer service representatives and supervisors/managers on multiple occasions. each apologizing that we are having to deal with this again and promising that they have now handled it and we should never hear about it again...

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Value for money
2.2 (141 reviews)
1.5 (889 reviews)
Reviewer's quote

My ten-month-old system doesn't work and after waiting 2 hours on hold for a tech assistant who does not speak English. I was told that a level two assistant would call me back - on seven different occasions - but they didn't say whether it would be within my lifetime. I have not received a return...

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...As far as im concerned you stole my money. I have alresdy been in touch with the media. I should have been moved to first priority since i was lied to and left to feel like more then unimportant because im on food stamps wss getting the low invome plan...

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Product or Service Quality
1.8 (140 reviews)
1.7 (1476 reviews)
Reviewer's quote

all I want is service not all these unimportant question..

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...I have DirectTV and 2 phones on wireless and spent hundreds of dollars a month with ATT and then get this kind of service..

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Night Owl and ATT Pros and Cons

Pros
  • System worked great for a while
  • Customer service was responsive
  • Setup of system
  • Installation technician
  • Price
  • Coverage area
Cons
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Customer service
  • Poor customer service
  • Charges
  • Deceptive policies

Night Owl and ATT Most Positive Reviews

Top rated reviews
5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

Please can u help me please i traver allot i check my house from my phone Sad

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Night Owl and ATT Most Critical Reviews

Lowest rated reviews
1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Bought a 16 Camera Security System on June of 2015 new from a local retailer. The DVR failed 7 months later. Sent the un...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Night Owl and ATT Latest Reviews

Recent published reviews
1.3

I installed my system and can not log into my dvr. States incorrect password. I can log into it on my phone but...

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No votes

My doorbell rang just before 2pm on Tuesday September 14th. I looked out the window to a man waving at me. I could see...

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2

Checked all night - no tech support chat available. When chat finally came up I waited on chat for over an hour and neve...

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1

I have never dealt with a company as large as ATT with so few ethics. We've dealt with customer service representatives...

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Night Owl and ATT Products and Services

Most reviewed product and services
  • Night Owl Security System (120 reviews)
  • Night Owl Technical Support (47 reviews)
  • Night Owl Mobile Application (28 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (660 reviews)
  • Att Customer Care (430 reviews)