PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MetroPCS
ATT

MetroPCS and ATT Overview

Total reviews
1423
5781
Company responses
0
0
Issues resolved
3
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5781 reviews. It is 4358 reviews more than MetroPCS received since Feb 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with MetroPCS customer support team and ATT customer service.

MetroPCS and ATT Consumer Ratings

Rank
126 out of 1946 in Telecommunications category
255 out of 1946 in Telecommunications category
Customer service
122 in category
239 in category
Website
125 in category
220 in category
Diversity of Products or Services
121 in category
126 in category

According to consumer ratings and reviews, MetroPCS ranks 129 points higher in the Telecommunications category than ATT. People gave MetroPCS 1.6 stars for Customer service criterion in Telecommunications category and it is 444 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 327 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that MetroPCS has a higher rating than ATT. Regarding Diversity of Products or Services criterion, consumers gave MetroPCS 2 stars and it is 79% greater than other in category. ATT however was rated 2 stars and it is 78% greater than other in category.

MetroPCS and ATT Rating Details

Customer service
1.6 (604 reviews)
No votes
Reviewer's quote

Metro pcs terminated my service. State excessive data use . what does that mean...

Charlene G

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE Me: I would like to speak live with a Loyalty Reward manager about my cell phone bill. I spent over 1 hour today getting transferred 6 times. Pathetic...

PissedConsumer1723903
Diversity of Products or Services
2 (577 reviews)
No votes
Reviewer's quote

I have been lied to about service coverage areas. 9 out of 10 calls are dropped. I was sold a refurbished phone saying it was new.d data is slow never have 4g speed yet that is theplan i pay for. Customer Support never returns mt calls. How can they get asst with that? Frankiekurtz97@gmail.com...

Frankie K

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H
Website
2 (577 reviews)
No votes
Reviewer's quote

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie

...The website stated that the devices cannot be unlocked. Within one day (after 3 days of ownership) I found the corporate store and I attempted to quickly return the devices. I did not care about anything besides trying desperately to spend time at home where I was supposed to be relaxing for once...

Jason B

MetroPCS and ATT Pros and Cons

Pros
  • I used to like your company
  • Price
  • No contract
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Poor customer service
  • Charges
  • Deceptive policies

MetroPCS and ATT Most Positive Reviews

Top rated reviews
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

MetroPCS and ATT Most Critical Reviews

Lowest rated reviews
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

MetroPCS and ATT Latest Reviews

Recent published reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews

I signed up for internet service and was not told there was a $99 dollar installation charge. When I got my bill it was...

Read all 5781 reviews

MetroPCS and ATT Products and Services

Most reviewed product and services
  • Metropcs Phone Service (215 reviews)
  • Metropcs Customer Care (165 reviews)
  • Metropcs Phone Plan (79 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (650 reviews)
  • Att Customer Care (410 reviews)