PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MetroPCS
ATT

MetroPCS and ATT Overview

Total reviews 1419 6072
Company responses 0 0
Issues resolved 3 29

MetroPCS and ATT Consumer Ratings

Rank
152 out of 1450 in Telecommunications category
295 out of 1450 in Telecommunications category
Customer service
141 in category
250 in category
Diversity of Products or Services
135 in category
186 in category
Website
130 in category
228 in category
Billing Practices
87 in category
226 in category

MetroPCS and ATT Rating Details

Customer service
1.6 (604 reviews)
1.3 (1730 reviews)
Reviewer's quote

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

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...Now through research I have come to understand this is common practice, and they have completely eliminated their customer service quality control department. I am so frustrated. This is the absolutely worst company I have every done business with!..

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Diversity of Products or Services
2 (577 reviews)
2 (1231 reviews)
Reviewer's quote

As the promotion states "Free Amazon Prime For A Year On Us" is a bunch of lies!!! I ported my number over to Metro on Dec. 8th and followed the steps to redeem my promotional code for Amazon. I waited a week to get an email from Metropcs/Samsung/Amazon with the code inside the email. I followed...

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I feel I'm paying way too much for services I already have. The sales associate never mentioned a 2 yr contract he however mentioned I had 1 month to return device without restocking fee, but as I talk to associate she says is only 15 days so once more I was lied too. I was willing to pay the...

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Website
2 (577 reviews)
1.8 (1342 reviews)
Reviewer's quote

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

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...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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Billing Practices
2.1 (543 reviews)
1.4 (1451 reviews)
Reviewer's quote

I tried to deactivate my account so I could switch to a different provider since their coverage map was a total lie. (I couldnt keep a call, emergency numbers only at work). They deleted my account immediately so I couldn't port my number (A number i've had for 10 years and is used for...

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...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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MetroPCS and ATT Pros and Cons

Pros
  • I used to like your company
  • Price
  • No contract
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Poor customer service
  • Charges
  • Deceptive policies

MetroPCS and ATT Most Positive Reviews

Top rated reviews
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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MetroPCS and ATT Most Critical Reviews

Lowest rated reviews
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there w​ere ​some changes made to my account thoug...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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MetroPCS and ATT Latest Reviews

Recent published reviews
1.5

IM BEING CHARGED $10 A MONTH FOR INSURANCE THAT HAS AN $100 DEDUCTIBLE ON A PHONE GIVEN SUPPOSEDLY FREE. ALSO PAID $160...

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No votes

I have been a loyal customer with AT&;;;T for almost 20 plus years, and the service and lies I get from customer ser...

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No votes

I needed to see if I had a secondary password on my phone setup. then once I got into my settings. I must have hit the...

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1

Sales department was easy to reach. An expensive mobile wireless device and unlimited service was a great sales pitch;...

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MetroPCS and ATT Products and Services

Most reviewed product and services
  • Metropcs Phone Service (217 reviews)
  • Metropcs Phone Plan (80 reviews)
  • Metropcs Mobile Phone Service (67 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (296 reviews)