PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
ATT
1.6
MetroPCS
ATT

MetroPCS and ATT Overview

Total reviews 1503 7234
Company responses 0 0
Issues resolved 4 42

MetroPCS and ATT Consumer Ratings

Rank
283 out of 2019 in Telecommunications category
492 out of 2019 in Telecommunications category
Customer service
305 in category
484 in category
Diversity of Products or Services
261 in category
326 in category
Website
241 in category
406 in category
Billing Practices
217 in category
454 in category

MetroPCS and ATT Rating Details

Customer service
1.6
(620 reviews)
1.3
(2232 reviews)
Reviewer's quote

I just called to MetroPCS customer service to help me to unlock my phone that I have been using for almost a year and they support me immediately sending a code to my phone to unlock it permanent. Thank you..

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...Long story long, after many chats and phone calls with customer service, I was offered 6 months refund. I argued it should be more like 12. They transferred me and transferred me and 2 weeks later, nobody could find this offer made over chat...

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Diversity of Products or Services
2
(595 reviews)
2
(1612 reviews)
Reviewer's quote

...Not extra services, just pay more if you want to continue your services. No offer of new Prime bundle from Amazon Prime and No decrease in my Metro PCS bill. Sorry for your bad luck, We don't care if you are a Veteran of these United States..

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...When I went to the store to ask why they gave me wrong info, I was told best thing would be to take services elsewhere because of data Cap. However I called csr & was told I just need to pay addtl $30 to get unlimited data. However, none of the 4 reps were able to upgrade the account...

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Website
2
(592 reviews)
1.7
(1736 reviews)
Reviewer's quote

...Why on your website does it say if I bought in person I have 7 days if u bought online I have up 2 thirty days. ??? I have only had this phone 4 3 days..

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Made the payment, Website says experiencing issue processing payment. And now they want to pay $20 more..

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Billing Practices
2.1
(557 reviews)
1.4
(1836 reviews)
Reviewer's quote

I understand that toward the end of the monthly billing cycle this can happen if I've gone over high speed gigabyte allowance for my "unlimited" plan, but this is. happening right after I pay my bill. In reading more about it online, I saw that during peak times of internet usage, T-Mobile...

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...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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MetroPCS and ATT Pros and Cons

Pros
  • I used to like your company
  • Price
  • Phone promotions
  • Installation technician
  • Wish i could find something nice to say
  • Price
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Poor customer service
  • Charges
  • Deceptive policies

MetroPCS and ATT Most Positive Reviews

Top rated reviews
5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

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5

My email password was messed up and I couldnt access my email so I had to get help in resetting my password and Id ....

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5

I forget my 8 digit account numberhow must i find it

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5

Why I switched to them is beyond me. Thought I would save so much money on my Direct TV bill by bundling cell phone...

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MetroPCS and ATT Most Critical Reviews

Lowest rated reviews
1

Metro PCS illegally charged my credit card without my permission.I paid my son's phone bill once in Dec of 2014.On...

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1

we cancelled after being a good paying customer for years. our bill was always paid on time - cell, home phone,...

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1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there wโ€‹ere โ€‹some changes made to my account thoug...

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1

Saturday, 5-20-17, 3:00pm Every time it rains or snows my Roku Plus buffs or won't start. I have rebooted everything....

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MetroPCS and ATT Latest Reviews

Recent published reviews
1.6

Years ago, I signed up for a bundle plan with Metro PCS and Amazon Prime membership. They canceled their agreement and...

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No votes

My land line hasnt worked in over a week , had an appointment for the 13 of March no show caller again my next...

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No votes

My phone is locked can I use IMEI number to unlock it or SIM pin number to unlock it I need my phone for emergency...

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No votes

I am trying to pay a bill for a homeless friend in another state. i cant seem to contact anyone in customer service by...

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