PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about MetroPCS and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

MetroPCS
ATT

MetroPCS and ATT Overview

Total reviews
1423
5814
Company responses
0
0
Issues resolved
3
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5814 reviews. It is 4391 reviews more than MetroPCS received since Feb 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with MetroPCS customer support team and ATT customer service.

MetroPCS and ATT Consumer Ratings

Rank
129 out of 1908 in Telecommunications category
255 out of 1908 in Telecommunications category
Customer service
No votes
236 in category
Website
No votes
223 in category
Diversity of Products or Services
No votes
168 in category

According to consumer ratings and reviews, MetroPCS ranks 126 points higher in the Telecommunications category than ATT.

MetroPCS and ATT Rating Details

Customer service
No votes
1.3 (1594 reviews)
Reviewer's quote

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

Saliha

...I am a disabled, marine corp senior citizen veteran and the customer service rep tells me that she can not give me any discounts..

PissedConsumer1767652
Website
No votes
1.8 (1240 reviews)
Reviewer's quote

I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

Wallie

...It required a request number but there was no place on their website to secure a request number. I called ATT and was told it would take 24-48 hours to unlock the phone. They would send me a request number via email...

Yeimy
Diversity of Products or Services
No votes
2 (1133 reviews)
Reviewer's quote

As the promotion states "Free Amazon Prime For A Year On Us" is a bunch of lies!!! I ported my number over to Metro on Dec. 8th and followed the steps to redeem my promotional code for Amazon. I waited a week to get an email from Metropcs/Samsung/Amazon with the code inside the email. I followed...

PissedConsumer1153325

...I disconnected ALL of my services with them. There are better alternatives out there. 30 years ago, they were a decent company but now they conduct their business like dishonest Congressmen and corrupt media...

PissedConsumer1736327

MetroPCS and ATT Pros and Cons

Pros
  • I used to like your company
  • Price
  • No contract
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Service
  • Unprofessional service
  • Poor customer service
  • Charges
  • Deceptive policies

MetroPCS and ATT Most Positive Reviews

Top rated reviews
5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

MetroPCS and ATT Most Critical Reviews

Lowest rated reviews
1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

MetroPCS and ATT Latest Reviews

Recent published reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews
2.2

service was disconnected in September......ATT decides to post a reconnect charge in January.......I am amazed that thes...

Read all 5814 reviews

MetroPCS and ATT Products and Services

Most reviewed product and services
  • Metropcs Phone Service (218 reviews)
  • Metropcs Customer Care (167 reviews)
  • Metropcs Phone Plan (79 reviews)
  • Att Phone Service (752 reviews)
  • Att Internet Service (653 reviews)
  • Att Customer Care (413 reviews)