PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
MetroPCS

ATT and MetroPCS Overview

Total reviews
5811
1423
Company responses
0
0
Issues resolved
27
3

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5811 reviews. It is 4388 reviews more than MetroPCS received since Feb 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ATT customer support team and MetroPCS customer service.

ATT and MetroPCS Consumer Ratings

Rank
255 out of 1908 in Telecommunications category
129 out of 1908 in Telecommunications category
Customer service
241 in category
125 in category
Product or Service Quality
156 in category
117 in category
Billing Practices
211 in category
77 in category

According to consumer ratings and reviews, MetroPCS ranks 126 points higher in the Telecommunications category than ATT. People gave ATT 1.3 stars for Customer service criterion in Telecommunications category and it is 330 points higher than the worst rated brand in this category. At the same time, MetroPCS was rated 1.6 stars for Customer service criterion in this category and it is 446 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that MetroPCS has a higher rating than ATT. Regarding Billing Practices criterion, consumers gave ATT 1.4 stars and it is 63% greater than other in category. MetroPCS however was rated 2.1 stars and it is 87% greater than other in category.

ATT and MetroPCS Rating Details

Customer service
1.3 (1591 reviews)
1.6 (604 reviews)
Reviewer's quote

...Their customer service attendant said it was ATT's policy not to take the full amount at the time of purchase and we had to pay a minimum of $25 over the next 24 months. No reason other than it was their policy. Why would a business have such a policy? Was this another delay tacit? 3...

Yeimy

...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

Saliha
Product or Service Quality
1.8 (1374 reviews)
2 (505 reviews)
Reviewer's quote

..." I replaced the router and finally got ATT to admit that I have "intermittent service. " ATT either doesn't show up for the appointment or arrives incredibly late. No update...

PissedConsumer1760215

Metro pcs terminated my service. State excessive data use . what does that mean...

Charlene G
Billing Practices
1.4 (1335 reviews)
2.1 (543 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

I tried to deactivate my account so I could switch to a different provider since their coverage map was a total lie. (I couldnt keep a call, emergency numbers only at work). They deleted my account immediately so I couldn't port my number (A number i've had for 10 years and is used for...

PissedConsumer1315509

ATT and MetroPCS Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • I used to like your company
  • Price
  • No contract
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Service
  • Unprofessional service

ATT and MetroPCS Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

ATT and MetroPCS Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

ATT and MetroPCS Latest Reviews

Recent published reviews

I got approved for internet service online and I need to call and speak to somebody

Read all 5811 reviews
1

IVE BEEN CALLING IN NON ATOP TO GET MY PHM RESET BECAUSE THE INTERNET HASNT BEEN WORKING PROPERLY FINALLY AFTER I DON'T...

Read all 1423 reviews

ATT and MetroPCS Products and Services

Most reviewed product and services
  • Att Phone Service (752 reviews)
  • Att Internet Service (653 reviews)
  • Att Customer Care (413 reviews)
  • Metropcs Phone Service (218 reviews)
  • Metropcs Customer Care (167 reviews)
  • Metropcs Phone Plan (79 reviews)