PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and MetroPCS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
MetroPCS

ATT and MetroPCS Overview

Total reviews 6106 1434
Company responses 0 0
Issues resolved 30 3

ATT and MetroPCS Consumer Ratings

Rank
294 out of 1460 in Telecommunications category
146 out of 1460 in Telecommunications category
Customer service
268 in category
150 in category
Product or Service Quality
185 in category
143 in category
Billing Practices
255 in category
87 in category
Website
239 in category
134 in category

ATT and MetroPCS Rating Details

Customer service
1.3 (1746 reviews)
1.6 (607 reviews)
Reviewer's quote

...How can the world's largest phone system have such LOUSY customer service?..

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...an it did not work so i now have no phone with service i tryed to call metropcs to switch my services back to my old phone that is with metro pcs and the customer service deptament is up dating there network so now here iam with no phone at all and i have a newborn baby and a disabled mom with heart problems an am currently homeless because of my...

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Product or Service Quality
1.7 (1507 reviews)
2 (509 reviews)
Reviewer's quote

After calls to customer service and them telling me it was an oversight and that I am on an unlimited plan and I won't be charged. I received a bill for $140 more then normal with charges for data usage over my set amount. I called At&t right away and spent a lot...

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I paying for service thats not working and there's no customer service to help anymore. I dont thing we have to suffer or pay for shifty service. They're should be someone to assist with our problem or credit our account for no services..

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Billing Practices
1.4 (1465 reviews)
2.1 (546 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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I tried to deactivate my account so I could switch to a different provider since their coverage map was a total lie. (I couldnt keep a call, emergency numbers only at work). They deleted my account immediately so I couldn't port my number (A number i've had for 10 years and is used for...

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Website
1.8 (1354 reviews)
2 (580 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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I went to my account online to see my call history which was there before but the website said I had to "upgrade my account" to view that part of my profile. I did and it and it said I had to pay $2 a month for "call detail" service. I added that service to my plan and the service does not show the...

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ATT and MetroPCS Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • I used to like your company
  • Price
  • No contract
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Service
  • Unprofessional service

ATT and MetroPCS Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I am pleased with the service the staff is always friendly. I don't go out of state so can't say much about that....

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

I am a metro pc customer just wrote and not a happy customer. I pay $50 a month. When I have the data the YouTube will...

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ATT and MetroPCS Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I haven’t been this frustrated with a company since I tried to save some money with MagicJack. At my age I should know...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

I am a MetroPCS customer.
I got a text yesterday(09/13) from 611 that there w​ere ​some changes made to my account thoug...

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ATT and MetroPCS Latest Reviews

Recent published reviews
3.2

I have been with At&;;;;;;;;t for some time now and have always been happy, till recently. I started receiving...

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No votes

when will it be connected again? Just paid for it.

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1

I've been on hold (as I write this) for 14 minutes, trying to report a lost phone. How can the world's largest phone...

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No votes

Im still on hold, after quoted a 31 second wait time. Its been 12 minutes and counting

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ATT and MetroPCS Products and Services

Most reviewed product and services
  • Att Phone Service (757 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (296 reviews)
  • Metropcs Phone Service (220 reviews)
  • Metropcs Phone Plan (81 reviews)
  • Metropcs Mobile Phone Service (66 reviews)