PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hotwire Communications and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hotwire Communications
Has Verified Representatives
1.5
ATT
ATT
1.6
Hotwire Communications
ATT

Hotwire Communications and ATT Overview

Total reviews 199 6097
Company responses 28 0
Issues resolved 0 30

Hotwire Communications and ATT Consumer Ratings

Rank
356 out of 1460 in Telecommunications category
292 out of 1460 in Telecommunications category
Customer service
201 in category
269 in category
Product or Service Quality
330 in category
185 in category
Website
319 in category
239 in category
Diversity of Products or Services
322 in category
191 in category

Hotwire Communications and ATT Rating Details

Customer service
1.4 (94 reviews)
1.3 (1741 reviews)
Reviewer's quote

...Called customer service and they said someone would be out between 12-2...

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...Now through research I have come to understand this is common practice, and they have completely eliminated their customer service quality control department. I am so frustrated. This is the absolutely worst company I have every done business with!..

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Product or Service Quality
1.2 (79 reviews)
1.7 (1504 reviews)
Reviewer's quote

Horrible customer service. Not only I had to wait for 20 minutes + but the lady has a bad attitude. Some one has to tell this company to do something..

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service restarted told I was overloaded for router i have..

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Website
1.5 (78 reviews)
1.8 (1352 reviews)
Reviewer's quote

It has been impossible to get a response from them trough their website or through their phone system. This company appears to be unaware of the needs to provide easy access and respond in a professional and timely way to customers. Even this form and the requirements are a highly telling example...

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...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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Diversity of Products or Services
1.4 (71 reviews)
2 (1241 reviews)
Reviewer's quote

...After my condo lease ended, I called hotwire to disconnect my services. I was told by a Hotwire representative that they would send a technician to come pick up the equipment. They were instructed to pick up the equipment at the management office (this was documented on their database)...

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...of Agriculture, Division of Consumer Services in hopes that they can help us resolve These are all the email addresses we've sent to get this resolved...

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Hotwire Communications and ATT Pros and Cons

Pros
  • Customer service call answering
  • Tv picture quality
  • Installation and tech team
  • Installation technician
  • Price
  • Coverage area
Cons
  • Monopoly they have
  • Service
  • Tv or internet service
  • Poor customer service
  • Charges
  • Deceptive policies

Hotwire Communications and ATT Most Positive Reviews

Top rated reviews
5

We've had a great experience with Hotwire and how quickly we we're able to get everything set up in our new apartment!...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

Offline.
They will come out at a time convienient to me.Good customer service.

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Hotwire Communications and ATT Most Critical Reviews

Lowest rated reviews
1

Hotwire Communications is the worst ISP I've ever encountered. They promise high quality fiber optic to the home WITH BL...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Hotwire is.the.worse cable service out there. Ridiculous prices for limited channels. Horrible internet service that my...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Hotwire Communications and ATT Latest Reviews

Recent published reviews
No votes

No me esta funcionando el wifi en la casa

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1.8

I have currently been on hold for 2 hours and 12 minutes and counting. I was told my change of address fee would be...

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1

Our channels lose signal all the time. in and out, freezing and pixelating. they've come to the house and changed the...

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1

The most egregious person who claimed to be a supervisor was Kevin - employee # KG557C with whom I spoke to on 11/25/20...

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Hotwire Communications and ATT Products and Services

Most reviewed product and services
  • Hotwire Communications Internet Service (63 reviews)
  • Hotwire Communications Technical Support (6 reviews)
  • Hotwire Communications Internet Plan (4 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (296 reviews)