PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hotwire Communications and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hotwire Communications

Hotwire Communications

Has verified representatives
1.6
ATT

ATT

1.6
Hotwire Communications
ATT

Hotwire Communications and ATT Overview

Total reviews
173
5810
Company responses
28
0
Issues resolved
0
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5810 reviews. It is 5637 reviews more than Hotwire Communications received since Apr 11, 2011.

Hotwire Communications and ATT Consumer Ratings

Rank
275 out of 1908 in Telecommunications category
255 out of 1908 in Telecommunications category
Customer service
178 in category
240 in category
Product or Service Quality
280 in category
155 in category
Website
289 in category
225 in category

According to consumer ratings and reviews, ATT ranks 20 points higher in the Telecommunications category than Hotwire Communications. People gave Hotwire Communications 1.4 stars for Customer service criterion in Telecommunications category and it is 392 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 330 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than Hotwire Communications. Regarding Website criterion, consumers gave Hotwire Communications 1.5 stars and it is 51% worse than other in category. ATT however was rated 1.8 stars and it is 61% greater than other in category.

Hotwire Communications and ATT Rating Details

Customer service
1.4 (80 reviews)
1.3 (1591 reviews)
Reviewer's quote

...Once again I was assured that the customer service rep (Kendrick) would get back to me within 1 hour. That was 4 hours ago. Not only will I have to deal with the possibility of a disconnect, but this company is going to damage my excellent credit rating..

Nesha

...Their customer service attendant said it was ATT's policy not to take the full amount at the time of purchase and we had to pay a minimum of $25 over the next 24 months. No reason other than it was their policy. Why would a business have such a policy? Was this another delay tacit? 3...

Yeimy
Product or Service Quality
1.2 (71 reviews)
1.8 (1374 reviews)
Reviewer's quote

...They promised to rewire and launch the community in a timely manner, and to provide superior quality customer service with on site personnel. My launch date was the end of August. It is now October 18th...

PissedConsumer1684132

..." I replaced the router and finally got ATT to admit that I have "intermittent service. " ATT either doesn't show up for the appointment or arrives incredibly late. No update...

PissedConsumer1760215
Website
1.5 (66 reviews)
1.8 (1239 reviews)
Reviewer's quote

It has been impossible to get a response from them trough their website or through their phone system. This company appears to be unaware of the needs to provide easy access and respond in a professional and timely way to customers. Even this form and the requirements are a highly telling example...

Claude L

...The website stated that the devices cannot be unlocked. Within one day (after 3 days of ownership) I found the corporate store and I attempted to quickly return the devices. I did not care about anything besides trying desperately to spend time at home where I was supposed to be relaxing for once...

Jason B

Hotwire Communications and ATT Pros and Cons

Pros
  • Customer service call answering
  • Tv picture quality
  • Installation and tech team
  • Installation technician
  • Price
  • Coverage area
Cons
  • Service
  • Monopoly they have
  • Tv or internet service
  • Poor customer service
  • Charges
  • Deceptive policies

Hotwire Communications and ATT Most Positive Reviews

Top rated reviews
5

We've had a great experience with Hotwire and how quickly we we're able to get everything set up in our new apartment!...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Hotwire Communications and ATT Most Critical Reviews

Lowest rated reviews
1

Hotwire Communications is the worst ISP I've ever encountered. They promise high quality fiber optic to the home WITH BL...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Hotwire Communications and ATT Latest Reviews

Recent published reviews

Necesito me vengan a conectar mi servicio por favor

Read all 173 reviews

You number has issues. It says your call cannot be completed at this time

Read all 5810 reviews

Hotwire Communications and ATT Products and Services

Most reviewed product and services
  • Hotwire Communications Internet Service (64 reviews)
  • Hotwire Communications Customer Care (26 reviews)
  • Hotwire Communications Technical Support (6 reviews)
  • Att Phone Service (752 reviews)
  • Att Internet Service (653 reviews)
  • Att Customer Care (413 reviews)