PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and H2O Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT

ATT

1.6
H2O Wireless

H2O Wireless

Has verified representatives
2.0
ATT
H2O Wireless

ATT and H2O Wireless Overview

Total reviews
5781
408
Company responses
0
56
Issues resolved
27
2

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5781 reviews. It is 5373 reviews more than H2O Wireless received since Dec 9, 2011. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ATT customer support team and H2O Wireless customer service.

ATT and H2O Wireless Consumer Ratings

Rank
255 out of 1946 in Telecommunications category
144 out of 1946 in Telecommunications category
Customer service
239 in category
195 in category
Product or Service Quality
157 in category
187 in category
Billing Practices
217 in category
134 in category

According to consumer ratings and reviews, H2O Wireless ranks 111 points higher in the Telecommunications category than ATT. People gave ATT 1.3 stars for Customer service criterion in Telecommunications category and it is 327 points higher than the worst rated brand in this category. At the same time, H2O Wireless was rated 1.4 stars for Customer service criterion in this category and it is 371 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than H2O Wireless. Regarding Billing Practices criterion, consumers gave ATT 1.4 stars and it is 62% greater than other in category. H2O Wireless however was rated 1.7 stars and it is 76% greater than other in category.

ATT and H2O Wireless Rating Details

Customer service
1.3 (1571 reviews)
1.4 (165 reviews)
Reviewer's quote

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE Me: I would like to speak live with a Loyalty Reward manager about my cell phone bill. I spent over 1 hour today getting transferred 6 times. Pathetic...

PissedConsumer1723903

I was enrolled for auto recharge for avoiding difficulties, but for 3 months I have to call for auto recharge!!!!!! so I did not get any benefit for auto recharge, and I have to remain 14 to 24 hours without service!!!!! They even don't send any notification regarding that. I have contacted with...

Farhana S
Product or Service Quality
1.8 (1355 reviews)
1.6 (147 reviews)
Reviewer's quote

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H

Hacen 5 Días Que Ustedes Me Están Robando Me Están Haciendo Un Cobro Doble De Una Linea Qué No Tengo & No Estoy Usando, Mi Banco & Yo Nos Estamos Tratando De Comunicar Cn Ustedes Hacerca De Ese Cobro No Autorizado & Ustedes No Responden. Cancelen

Aurea
Billing Practices
1.4 (1317 reviews)
1.7 (152 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

...Now that I think about it, what are they doing billing me, just after a couple of weeks? She hung up on me as I was giving her my card number. I’m being scammed. I signed up for auto recharge...

Zakery

ATT and H2O Wireless Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Price
  • Plans
  • Cheap plans
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Customer service was terrible
  • Customer policy

ATT and H2O Wireless Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

I going to write in Spanish because is a lots people can't put they opinion and can't read all this complaint about h20...

ATT and H2O Wireless Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

I bought a $20 travel SIM card in Beijing when I was flying back to the USA for a business trip. The SIM card worked...

ATT and H2O Wireless Latest Reviews

Recent published reviews

I signed up for internet service and was not told there was a $99 dollar installation charge. When I got my bill it was...

Read all 5781 reviews

Hello, i have been having difficulty in placing calls for like two days now. Whenever i dialed any number, the service...

Read all 408 reviews

ATT and H2O Wireless Products and Services

Most reviewed product and services
  • Att Phone Service (746 reviews)
  • Att Internet Service (650 reviews)
  • Att Customer Care (410 reviews)
  • H2O Wireless Customer Care (64 reviews)
  • H2O Wireless Phone Plan (54 reviews)
  • H2O Wireless Phone Service (39 reviews)