PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about GlobalTel and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

GlobalTel
ATT

GlobalTel and ATT Overview

Total reviews
144
6000
Company responses
0
0
Issues resolved
0
29

GlobalTel and ATT Consumer Ratings

Rank
425 out of 1424 in Telecommunications category
267 out of 1424 in Telecommunications category
Customer service
277 in category
244 in category
Exchange, Refund and Cancellation Policy
220 in category
186 in category
Reliability
266 in category
149 in category
Product or Service Quality
289 in category
169 in category

GlobalTel and ATT Rating Details

Customer service
1.2 (52 reviews)
1.3 (1682 reviews)
Reviewer's quote

...Horrible customer service. All I wanted to do was cancel and got the run around..

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Got here to the store to return att tv didnt want it to begin with it was forced on me last visit. Pouring down rain I left the att tv device In the store by the chair Im sitting in the lady(JessicA) was very very rude and made me hold it outside then I came in and ask to speak to manager and...

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Exchange, Refund and Cancellation Policy
1.3 (44 reviews)
1.4 (1218 reviews)
Reviewer's quote

Couldn’t get full refund ,he didn’t help at all!..

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...and dunning for fees for services that were cancelled 4 times, egregious misleading by 12 agents per telephone, failure to obeys laws of Texas involving cancellation of a fraudulent transaction under false pretenses, failing to honor their own contracts, violation of accepted business practices, and the unnecessary and predatory waste of about15 hours of professional time. I had three...

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Reliability
1.1 (41 reviews)
1.6 (885 reviews)
Reviewer's quote

These people take your info and leave you hanging. The support link goes nowhere and the phone support tortures you for 10 minutes before finally telling you that they are much too busy to talk to you, but hey, try the non-functioning web support!

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Product or Service Quality
1.3 (40 reviews)
1.8 (1448 reviews)
Reviewer's quote

I was not aware of the charge my inmate cannot use this service..

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...the service is horrible you wait hours and then get a technical support from people that do not know crap; and are from out of the country from your outsourcing; My bill for this account is from 815-774-1544..

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GlobalTel and ATT Pros and Cons

Pros
  • No actual phone numbers
  • Easy membership
  • Installation technician
  • Price
  • Coverage area
Cons
  • Cannot be contacted
  • Billing my card without consent
  • No customer service
  • Poor customer service
  • Charges
  • Deceptive policies

GlobalTel and ATT Most Positive Reviews

Top rated reviews
5

Hi my name is linda nelson my credit card was used unauthorized on my card 1915 nov 2 2018 my emai...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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4.8

I wasn't sure that I did everything right and wanted to wait until I get a letter from my partner. He was just...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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GlobalTel and ATT Most Critical Reviews

Lowest rated reviews
1

you ripped off my social security disability debit card 3 months in a row at 29.99 each. i never even reveived one of...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Need a refund for the subscription.....

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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GlobalTel and ATT Latest Reviews

Recent published reviews
No votes

I would like a refund on my account for the understanding that I didn't realize it was for phone services rather than...

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1

Called scheduled tow service only cost $20. Representatives hung up on me and never called back and canceled service. I...

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1

These people take your info and leave you hanging. The support link goes nowhere and the phone support tortures you for...

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1

This complaint alleges unauthorized installation of a telephone service followed by billing and dunning for fees for ser...

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GlobalTel and ATT Products and Services

Most reviewed product and services
  • Globaltel Inmate Phone Service (37 reviews)
  • Globaltel Customer Care (34 reviews)
  • Globaltel Phone Plan (5 reviews)
  • Att Phone Service (755 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)