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Telecommunications
  • 19 ISSUES RESOLVED
  • 5189 TOTAL REVIEWS
  • $1.9M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Installation technician 17
  • Coverage area 10
  • Price 9
  • Phone 8
  • Introductory price 8

Customers don't like

  • Poor customer service72
  • Charges36
  • Deceptive policies30
  • Billing7
  • Deception6
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Frontier Communications

Telecommunications
Has verified representatives
  • 11 ISSUES RESOLVED
  • 658 COMPANY RESPONSES
  • 2320 TOTAL REVIEWS
  • $2.5M CLAIMED LOSSES
  • $4.4K AVERAGE LOSS
1.8
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • When it was verizon 10
  • Firing frontier 10
  • Verizon fios 8
  • Verizon better 8
  • friendly Customer service 7

Customers don't like

  • Very bad customer service41
  • Poor service16
  • Customer service16
  • False billing pratice15
  • Poor communication10
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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