PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about CSpire and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

CSpire
2.0
ATT
ATT
1.6
CSpire
ATT

CSpire and ATT Overview

Total reviews 105 7234
Company responses 0 0
Issues resolved 0 42

CSpire and ATT Consumer Ratings

Rank
295 out of 2019 in Telecommunications category
492 out of 2019 in Telecommunications category
Customer service
291 in category
484 in category
Billing Practices
304 in category
454 in category
Website
218 in category
406 in category
Product or Service Quality
268 in category
332 in category

CSpire and ATT Rating Details

Customer service
1.6
(49 reviews)
1.3
(2232 reviews)
Reviewer's quote

...Her suggestion to me was I might check out AT&T, lolllll what kind of customer service is that? See attachments of data speed test. I have had data speed at a min of 6. 0 mbps download and 2...

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...Long story long, after many chats and phone calls with customer service, I was offered 6 months refund. I argued it should be more like 12. They transferred me and transferred me and 2 weeks later, nobody could find this offer made over chat...

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Billing Practices
1.8
(41 reviews)
1.4
(1836 reviews)
Reviewer's quote

...When they were still billing me after 4 months I called. They said it was not listed as a BOGO phone in their files. I sent them a copy of my receipt where it had from them, in writing that it was a BOGO offer and there was a $200 discount...

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...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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Website
2.2
(40 reviews)
1.7
(1736 reviews)
Reviewer's quote

"Askus" is what handles the "Contact Us" part of the company's website. =================== From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Sent: Tuesday, August 04, 2015 1:09 PM To: Askus Subject: Contact Us: /link/ContactManage A user has submitted a comment/question from the website: From: ...

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Made the payment, Website says experiencing issue processing payment. And now they want to pay $20 more..

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Product or Service Quality
1.9
(39 reviews)
1.8
(1915 reviews)
Reviewer's quote

...They would not refund one penny of a service is was not going to use. It is written in their huge contract yet it seems highly unethical. Other wireless companies dont practice this thievery and cspire finer refunded my pre paid month, but not wireless...

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...They continue billing for both HIS SERVICE AND HIS PHONE. Again today when I tried to reach ANYONE to straighten this out, the computer switched me to a "YOU MUST PAY YOUR ACCOUNT NOW IN FULL, BEFORE WE'LL LET YOU SPEAK TO ANYONE. " Like I'd get to speak to anyone anyway...

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CSpire and ATT Pros and Cons

Pros
  • Customer sales person was friendly
  • Great devices
  • Cheap plans
  • Installation technician
  • Wish i could find something nice to say
  • Price
Cons
  • Customer service
  • Customer serivce
  • U refuse to honor my receipt and u screwed up but i have to pay
  • Poor customer service
  • Charges
  • Deceptive policies

CSpire and ATT Most Positive Reviews

Top rated reviews
5

I have no complaint with the Service I let a friend use the phone and the refuse to pay the Bill so it's best to...

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5

My email password was messed up and I couldnt access my email so I had to get help in resetting my password and Id ....

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4.7

Best customer service. We have our cell, internet and tv and could not be happier. Got tired at ATT and Comcast, which...

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5

Why I switched to them is beyond me. Thought I would save so much money on my Direct TV bill by bundling cell phone...

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CSpire and ATT Most Critical Reviews

Lowest rated reviews
1

Had billing issues that I could not resolve. Amount was less than $10 so they transferred me to a "Profit Assurance Spec...

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1

we cancelled after being a good paying customer for years. our bill was always paid on time - cell, home phone,...

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1

Couldnt file wreck was April 10 today is the 10 she said it was past 6o days timeline to file a claim

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1

Saturday, 5-20-17, 3:00pm Every time it rains or snows my Roku Plus buffs or won't start. I have rebooted everything....

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CSpire and ATT Latest Reviews

Recent published reviews
No votes

House hit by lightning. No internet. Need a technician to check wires and connections so we can get internet service...

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No votes

My land line hasnt worked in over a week , had an appointment for the 13 of March no show caller again my next...

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No votes

My phone has been suspended to none payment but they said I could make my payments on the 3rd of month with no interrupt

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No votes

I am trying to pay a bill for a homeless friend in another state. i cant seem to contact anyone in customer service by...

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