PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Cspire as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Cspire

ATT and Cspire Overview

Total reviews 6073 68
Company responses 0 0
Issues resolved 29 0

ATT and Cspire Consumer Ratings

Rank
295 out of 1450 in Telecommunications category
225 out of 1450 in Telecommunications category
Customer service
244 in category
132 in category
Product or Service Quality
169 in category
97 in category
Billing Practices
220 in category
138 in category
Website
223 in category
117 in category

ATT and Cspire Rating Details

Customer service
1.3 (1730 reviews)
1.6 (30 reviews)
Reviewer's quote

...Now through research I have come to understand this is common practice, and they have completely eliminated their customer service quality control department. I am so frustrated. This is the absolutely worst company I have every done business with!..

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Best customer service. We have our cell, internet and tv and could not be happier. Got tired at ATT and Comcast, which have zero customer service..

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Product or Service Quality
1.7 (1490 reviews)
2 (24 reviews)
Reviewer's quote

...I then went to Xfinity and changed services. I have since received a bill for $ 8. 35 for what? I don't know...

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...My phone service has been suspended twice being that I went over the credit limit that I HAD ABSOLUTELY NO KNOWLEDGE OF. No one explained anything to me abt a credit limit...

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Billing Practices
1.4 (1451 reviews)
1.7 (27 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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...When they were still billing me after 4 months I called. They said it was not listed as a BOGO phone in their files. I sent them a copy of my receipt where it had from them, in writing that it was a BOGO offer and there was a $200 discount...

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Website
1.8 (1342 reviews)
2.2 (24 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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"Askus" is what handles the "Contact Us" part of the company's website. =================== From: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Sent: Tuesday, August 04, 2015 1:09 PM To: Askus Subject: Contact Us: /link/ContactManage A user has submitted a comment/question from the website: From: ...

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ATT and Cspire Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Great devices
  • Customer sales person was friendly
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Customer serivce
  • Wireless coverage

ATT and Cspire Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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4.7

Best customer service. We have our cell, internet and tv and could not be happier. Got tired at ATT and Comcast, which...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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4.6

I went in to cspire to exchange my phone and the young lady that waited on me didn't put my SD CARD in my new phone. So...

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ATT and Cspire Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Well here goes, another disappointing talk with C-Spire. Excuses, Excuses, Excuses. Not sure what gives C-Spire the...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

Had billing issues that I could not resolve. Amount was less than $10 so they transferred me to a "Profit Assurance Spec...

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ATT and Cspire Latest Reviews

Recent published reviews
No votes

I have been a loyal customer with AT&;;;T for almost 20 plus years, and the service and lies I get from customer ser...

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4.4

Good help to start. But said they would call back and see if reset fixed problem but they never called back. By the way...

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1

Sales department was easy to reach. An expensive mobile wireless device and unlimited service was a great sales pitch;...

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1

Very poor service and almost impossible to get a live tech. They drop your call!

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ATT and Cspire Products and Services

Most reviewed product and services
  • Att Phone Service (757 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (296 reviews)
  • Cspire Phone Service (10 reviews)
  • Cspire Mobile Phone Service (9 reviews)
  • Cspire Shipping Service (1 review)