PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Cricket Wireless

ATT and Cricket Wireless Overview

Total reviews
5780
946
Company responses
0
0
Issues resolved
27
3

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5780 reviews. It is 4834 reviews more than Cricket Wireless received since Mar 9, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ATT customer support team and Cricket Wireless customer service.

ATT and Cricket Wireless Consumer Ratings

Rank
255 out of 1946 in Telecommunications category
179 out of 1946 in Telecommunications category
Customer service
239 in category
231 in category
Product or Service Quality
157 in category
143 in category
Billing Practices
217 in category
109 in category

According to consumer ratings and reviews, Cricket Wireless ranks 76 points higher in the Telecommunications category than ATT. People gave ATT 1.3 stars for Customer service criterion in Telecommunications category and it is 327 points higher than the worst rated brand in this category. At the same time, Cricket Wireless was rated 1.3 stars for Customer service criterion in this category and it is 335 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Cricket Wireless has a higher rating than Cricket Wireless. Regarding Billing Practices criterion, consumers gave ATT 1.4 stars and it is 62% greater than other in category. Cricket Wireless however was rated 1.8 stars and it is 81% greater than other in category.

ATT and Cricket Wireless Rating Details

Customer service
1.3 (1571 reviews)
1.3 (407 reviews)
Reviewer's quote

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE Me: I would like to speak live with a Loyalty Reward manager about my cell phone bill. I spent over 1 hour today getting transferred 6 times. Pathetic...

PissedConsumer1723903

...NO DATA SPEED WHATSOEVER!! I TRIED TO GO INTO MY CRICKET ACCOUNT VIA THE APP AND CHROME AND KEPT GETTING THE ERROR MESSAGE OF, "WE'RE SORRY FOR THE INCONVENIENCE, BUT CRICKET SERVERS ARE DOWN TEMPORARILY, PLEASE CALL CRICKET CUSTOMER SERVICE AT...

Jamell
Product or Service Quality
1.8 (1355 reviews)
1.8 (365 reviews)
Reviewer's quote

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H

...Not even 24 hrs later my phone is off!!! And they telling me I still owe another $45 to get my service restored. Because of the lack of knowledge of the employee she didn’t tell me that if the bridge pay expires u have to pay the full payment. Which is confusing even more because if I pay this...

PissedConsumer1693437
Billing Practices
1.4 (1317 reviews)
1.8 (355 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I...

Morganne M

ATT and Cricket Wireless Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Better than average prices and service
  • Affordable prices
  • Plan price
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data

ATT and Cricket Wireless Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

I ned a pin to unluck the sim card plz

ATT and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

ATT and Cricket Wireless Latest Reviews

Recent published reviews

So they had me paying for movie channels that I didn't authorize. distraught I notified them about my service they told...

Read all 5780 reviews

Failed to honor promised price on order
I placed an order for new service on a brand new account with Cricket Wireless. T...

Read all 946 reviews

ATT and Cricket Wireless Products and Services

Most reviewed product and services
  • Att Phone Service (746 reviews)
  • Att Internet Service (650 reviews)
  • Att Customer Care (410 reviews)
  • Cricket Wireless Phone Service (166 reviews)
  • Cricket Wireless Customer Care (117 reviews)
  • Cricket Wireless Mobile Phone Service (57 reviews)