PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Cricket Wireless as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Cricket Wireless

ATT and Cricket Wireless Overview

Total reviews
6025
1035
Company responses
0
0
Issues resolved
29
3

ATT and Cricket Wireless Consumer Ratings

Rank
267 out of 1428 in Telecommunications category
197 out of 1428 in Telecommunications category
Customer service
236 in category
225 in category
Product or Service Quality
165 in category
153 in category
Billing Practices
221 in category
111 in category
Website
224 in category
186 in category

ATT and Cricket Wireless Rating Details

Customer service
1.3 (1693 reviews)
1.3 (436 reviews)
Reviewer's quote

...Get this - they have records of a customer service rep stating that I wouldn't get these fees, but now they're billing me for it. They say since it's been attached to the bill, it's too late and I owe them regardless. I'm so tired of this company...

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called customer service after they charged me $15 reconnections Fees called customer service And told they would take off fee, called back they say rep didn't make waived fee so it stands. Been with company 3 year never missed a payment And this is how than treat you. I find them real rude,and...

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Product or Service Quality
1.7 (1458 reviews)
1.8 (394 reviews)
Reviewer's quote

I gave your company $100 to get internet service and was given a run around and then was told i had to wait until august 4 before i would get it when i was had a datr of july 23rd. As far as im concerned you stole my money. I have alresdy been in touch with the media...

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...Service at a cricket store due to not being able to wear a mask due to medical reasons. Store is located at 3201 N 32nd St. Phoenix Az..

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Billing Practices
1.4 (1426 reviews)
1.9 (381 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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...DESCRIPTIVE BUSINESS PRACTICES, ACTING TO TEXAS AND FEDERAL STATUTES BECAUSE THEY WERE PERPETUATING LIES THAT THEY KNEW ARE LIES IN ORDER TO FORCE CUSTOMERS INTO BUYING NEW CW BRANDED PHONE. YET..

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Website
1.8 (1318 reviews)
1.9 (381 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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...The website doesnt help. The Cricket Store cant help. They said if I wanted to buy another SIM card for $35 I was welcome to use that option...

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ATT and Cricket Wireless Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Affordable prices
  • Better than average prices and service
  • Plan price
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Lies taking no responsibility for the inconveniences the cause
  • Slow data

ATT and Cricket Wireless Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I ned a pin to unluck the sim card plz

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

FYI if you want to disconnect a line its not simply "just quit paying for service" I quit service on the 12th and my...

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ATT and Cricket Wireless Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I am not cricket wireless customer and decided to be after 2014 cyber monday promotions . At 3 am midnight I shopped at...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selecte...

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ATT and Cricket Wireless Latest Reviews

Recent published reviews
1.8

Going 3 months now that ATT continues to bill me for a phone I returned to them months ago. Every call I've made to...

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4.5

Was denied. Service at a cricket store due to not being able to wear a mask due to medical reasons. Store is located at...

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1

Never was able to contact anyone...horrible customer service

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No votes

I need my account number for my phone

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ATT and Cricket Wireless Products and Services

Most reviewed product and services
  • Att Phone Service (756 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)
  • Cricket Wireless Phone Service (168 reviews)
  • Cricket Wireless Customer Care (122 reviews)
  • Cricket Wireless Mobile Phone Service (63 reviews)