PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
ATT

Cox Communications and ATT Overview

Total reviews
1465
5784
Company responses
0
0
Issues resolved
5
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5784 reviews. It is 4319 reviews more than Cox Communications received since Jun 13, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Cox Communications customer support team and ATT customer service.

Cox Communications and ATT Consumer Ratings

Rank
249 out of 1945 in Telecommunications category
254 out of 1945 in Telecommunications category
Customer service
184 in category
236 in category
Product or Service Quality
159 in category
155 in category
Billing Practices
205 in category
213 in category

According to consumer ratings and reviews, Cox Communications ranks 5 points higher in the Telecommunications category than ATT. People gave Cox Communications 1.4 stars for Customer service criterion in Telecommunications category and it is 379 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 327 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than Cox Communications. Regarding Billing Practices criterion, consumers gave Cox Communications 1.4 stars and it is 64% greater than other in category. ATT however was rated 1.4 stars and it is 62% greater than other in category.

Cox Communications and ATT Rating Details

Customer service
1.4 (536 reviews)
1.3 (1573 reviews)
Reviewer's quote

The customer service people seem like brainwashed zombies who could never fathom the government hacking people's Internet in order to silence truthers; these idiots probably have Alexa throughout their homes because they live in a fantasy world. The reality is that Cox is just another sellout...

PissedConsumer1710427

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an upgrade. This is the point where you will discover the company you are dealing with has no loyalty or concern for you, Its like pulling teeth to get any rep to actually help you but you...

Amish
Product or Service Quality
1.7 (496 reviews)
1.8 (1357 reviews)
Reviewer's quote

cox wanted me to change their equipment. now does not work.

PissedConsumer1709775

...I have never been treated so horrible before with customer service. I told them that when I ordered my phone it ststed I had zero balance so how can I still owe. I would have been glad to wait 6 more months to upgrade and get the credit along with the newest S11 due out this coming March...

Danw1
Billing Practices
1.4 (483 reviews)
1.4 (1319 reviews)
Reviewer's quote

Don't try to cancel cox cable. They are very dishonest people. You can't cancel on line. You have to call and then a transfer and then a request to cancel. A big sales pitch. I still want to cancel. They'll tell you ok. Then you find out that you get another bill. You call and question about you...

Bernard A

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

Cox Communications and ATT Pros and Cons

Pros
  • Internet speed
  • No resolution
  • I am very upset and disguss about cox cable and there
  • Installation technician
  • Price
  • Coverage area
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Poor customer service
  • Charges
  • Deceptive policies

Cox Communications and ATT Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Cox Communications and ATT Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Cox Communications and ATT Latest Reviews

Recent published reviews
1.2

I started out with the low income internet, as I was a student and single mother working only as a federal work study! C...

Read all 1465 reviews
1

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an...

Read all 5784 reviews

Cox Communications and ATT Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (255 reviews)
  • Cox Communications Bundle (128 reviews)
  • Cox Communications Customer Care (120 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (651 reviews)
  • Att Customer Care (410 reviews)