PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Cox Communications and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Cox Communications
ATT

Cox Communications and ATT Overview

Total reviews
1511
5956
Company responses
0
0
Issues resolved
7
29

Cox Communications and ATT Consumer Ratings

Rank
256 out of 1428 in Telecommunications category
261 out of 1428 in Telecommunications category
Customer service
184 in category
235 in category
Product or Service Quality
167 in category
157 in category
Billing Practices
197 in category
203 in category
Price Affordability
320 in category
290 in category

Cox Communications and ATT Rating Details

Customer service
1.4 (557 reviews)
1.3 (1660 reviews)
Reviewer's quote

...Cell phone mobile data as Wi-Fi more desirable from Verizon than Customer Service reps like James. (Nosy Jerk)..

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Worst customer service ever! Ive had to call several times trying to get thru for Home telephone line repair for my 93 year Old parents and each time I have to deal with computer generated voice which most times cannot hear me then told we need to go to the website. Ridiculous. Time to switch...

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Product or Service Quality
1.7 (519 reviews)
1.8 (1430 reviews)
Reviewer's quote

I was trying to register for Unemployment during the Covid-19 pandemic and Cox turned off my service for non payment even after I already had spoken to them and explained that I had not received and stimulus for the care act or any unemployment yet . They also demanded that the full bill be paid in...

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I called regarding issues with cable service. At the end of the conversation the employee asked if I might be interested in free iPhones. I put the employee on speaker phone so that my husband and I could both hear the employee (Oscar) and we were both able to ask questions...

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Billing Practices
1.4 (501 reviews)
1.4 (1396 reviews)
Reviewer's quote

...be valid options at all, I've got to say that since I've moved, I've really gotten a doo-doo taste in my mouth left by the poor customer service, backwards billing practices, and unapologetic downtime that Cox has forced up my butt, and subsequently down my throat, which accounts for the poor aftertaste. Granted, I live in a sparsely populated rural area, my township has a population of less than 10 thousand people, but I now come to recognize the following issues:...

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...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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Price Affordability
1.4 (478 reviews)
1.6 (1253 reviews)
Reviewer's quote

When I moved to a different state, Arkansas has constantly sent me bills for equipment not returned, even though the price of supposed equipment, is what my normal monthly bill had been. And all equipment was returned, shipped through UPS, at Cox request. When I tried to speak with the lady in...

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Comes out to about the same price for me. After two 1/2 hours at the store, they pop $140 at me for misc fees that are just a hold on my card. 1 week later, i have no phone, tv is off and after 4 hours and two days, not one of these very rough english speaking people can set it right even after...

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Cox Communications and ATT Pros and Cons

Pros
  • Internet speed
  • You are stuck with them
  • No resolution
  • Installation technician
  • Price
  • Coverage area
Cons
  • Awful customer service
  • Service support
  • Fraudulent billing schemes
  • Poor customer service
  • Charges
  • Deceptive policies

Cox Communications and ATT Most Positive Reviews

Top rated reviews
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Cox Communications and ATT Most Critical Reviews

Lowest rated reviews
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Cox Communications and ATT Latest Reviews

Recent published reviews
1.2

During such an unprecedented time - you would think that COX like most all other companies would give their customers a...

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1

Worst customer service ever! Ive had to call several times trying to get thru for Home telephone line repair for my 93...

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No votes

I want to know why i did not get any phone calls or mailed paper work on me owing any money before you put into...

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No votes

Im trying to hook up my...

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Cox Communications and ATT Products and Services

Most reviewed product and services
  • Cox Communications Internet Service (258 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Customer Care (122 reviews)
  • Att Phone Service (755 reviews)
  • Att Internet Service (658 reviews)
  • Att Customer Care (427 reviews)