PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Cox Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Cox Communications

ATT and Cox Communications Overview

Total reviews
5998
1521
Company responses
0
0
Issues resolved
29
7

ATT and Cox Communications Consumer Ratings

Rank
267 out of 1424 in Telecommunications category
262 out of 1424 in Telecommunications category
Customer service
238 in category
189 in category
Product or Service Quality
166 in category
175 in category
Billing Practices
221 in category
209 in category
Website
231 in category
214 in category

ATT and Cox Communications Rating Details

Customer service
1.3 (1681 reviews)
1.4 (563 reviews)
Reviewer's quote

Got here to the store to return att tv didnt want it to begin with it was forced on me last visit. Pouring down rain I left the att tv device In the store by the chair Im sitting in the lady(JessicA) was very very rude and made me hold it outside then I came in and ask to speak to manager and...

Read full review

...00 and change, called customer service said she would put it back at 69. 99 now getting email say total bill is 81. 91 (really) what a liar...

Read full review
Product or Service Quality
1.8 (1447 reviews)
1.7 (525 reviews)
Reviewer's quote

...the service is horrible you wait hours and then get a technical support from people that do not know crap; and are from out of the country from your outsourcing; My bill for this account is from 815-774-1544..

Read full review

...99 for 2 months now for internet service that I dont have. I want my card credited back immediately. Thats actually stealing when you take someones money and arent providing any service at all..

Read full review
Billing Practices
1.4 (1414 reviews)
1.4 (507 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

Read full review

...be valid options at all, I've got to say that since I've moved, I've really gotten a doo-doo taste in my mouth left by the poor customer service, backwards billing practices, and unapologetic downtime that Cox has forced up my butt, and subsequently down my throat, which accounts for the poor aftertaste. Granted, I live in a sparsely populated rural area, my township has a population of less than 10 thousand people, but I now come to recognize the following issues:...

Read full review
Website
1.8 (1308 reviews)
1.8 (471 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

Read full review

So, I went to the website, and did the next few things, and this was the outcome: The website offered a bundle which the apartment complex couldn't honor. Had to call and confirm order, which the lady on the phone did, and took off phone service, so I could get the rest of the bundle. Then I had to...

Read full review

ATT and Cox Communications Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Internet speed
  • You are stuck with them
  • No resolution
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Awful customer service
  • Service support
  • Fraudulent billing schemes

ATT and Cox Communications Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Read full review
5

I HATE Cox! We pay more than $300 a month for phone, high speed Internet, and email. That's not only a hyper-inflated...

Read full review
5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

Read full review
5

COX Customers are dumb and ask the dumbest questions on the phone, always have dumb input issues and then call us to...

Read full review

ATT and Cox Communications Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Read full review
1

Cox cable okc should be sued via class action. No other monthly service whether electric or gas or my lawn service...

Read full review
1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

Read full review
1

Dear Cox Customers,

I see that many of you write on this page about you misfortunes you have with many of Cox services...

Read full review

ATT and Cox Communications Latest Reviews

Recent published reviews
No votes

My uverse isnt working in my bedroom.

Read full review
1

I have been without internet service 8 times since 6/10/2022, amounting to approximately 20 hours without service. I...

Read full review
No votes

I asked ATT about it via email. It was difficult to find an email address to send this information. Nobody has...

Read full review
2.6

There is absolutely 110% NO DOUBT about it: FOX NEWS IS THE (FAKE NEWS) channel. The ONE AND ONLY NON- FAKE NEWS channel...

Read full review

ATT and Cox Communications Products and Services

Most reviewed product and services
  • Att Phone Service (755 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)
  • Cox Communications Internet Service (258 reviews)
  • Cox Communications Bundle (129 reviews)
  • Cox Communications Customer Care (122 reviews)