PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
ATT

Consumer Cellular and ATT Overview

Total reviews
1279
5966
Company responses
0
0
Issues resolved
10
29

Consumer Cellular and ATT Consumer Ratings

Rank
160 out of 1428 in Telecommunications category
262 out of 1428 in Telecommunications category
Customer service
113 in category
230 in category
Reliability
112 in category
135 in category
Product or Service Quality
145 in category
150 in category
Billing Practices
93 in category
200 in category

Consumer Cellular and ATT Rating Details

Customer service
1.6 (531 reviews)
1.3 (1666 reviews)
Reviewer's quote

Anyways, have spoken with customer service numerous times and each time they tell me they CANNOT replace my phone b/c it has been over 10 days and I have to reset the phone back to factory. Craziest thing I ever heard of. Like every few days I want to reset my phone and go through all the trouble...

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...I wasn't lucky with the next customer service agent. When I explained to my situation, she said You have what you have, and there is nothing we can do. I thought after 20 years with ATT, I would be a valued customer, but that is not what it is...

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Reliability
1.7 (438 reviews)
1.6 (869 reviews)
Reviewer's quote

I have worked with 7 agents, trying to fix the fact that my incoming calls go directly to voice mail box, leaving no option for caller to leave a message. No one could help me, I tried the suggestions given for a fix, to no avail. Agents called my phone trying to see if what they tried to do was...

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Product or Service Quality
1.8 (426 reviews)
1.8 (1433 reviews)
Reviewer's quote

Dropped calls, calls going to voice mail -- an hour after call was placed!!!!! Service just sucks..

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...older plan & being charged for regular service then waiting on the phone to talk to someone then they couldnt help me , your are just a joke , money Hungry Varmints is that plain enough for...

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Billing Practices
2 (421 reviews)
1.4 (1400 reviews)
Reviewer's quote

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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Consumer Cellular and ATT Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Poor customer service
  • Charges
  • Deceptive policies

Consumer Cellular and ATT Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Consumer Cellular and ATT Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Consumer Cellular and ATT Latest Reviews

Recent published reviews
1

I can't speak to the quality of Concsumer Cellular service....I never got that far. When I went to start service with...

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No votes

Need to reset my password for my e-mail account. sweetheartsassy@bellsouth.net thanks, Margie Moore

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1.2

We went with them in Dec 2019 and bought a $400 phone on payments. 2 weeks now we cannot use the phones as we cannot...

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1.7

I have been with ATT for 20 years. For $65, I have internet and landline service. $30 for the internet and $35 for the...

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Consumer Cellular and ATT Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (190 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Customer Care (137 reviews)
  • Att Phone Service (755 reviews)
  • Att Internet Service (658 reviews)
  • Att Customer Care (427 reviews)