PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
ATT

Consumer Cellular and ATT Overview

Total reviews
1207
5784
Company responses
0
0
Issues resolved
7
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5784 reviews. It is 4577 reviews more than Consumer Cellular received since Jul 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Consumer Cellular customer support team than with ATT customer service.

Consumer Cellular and ATT Consumer Ratings

Rank
157 out of 1945 in Telecommunications category
254 out of 1945 in Telecommunications category
Customer service
114 in category
237 in category
Reliability
113 in category
136 in category
Product or Service Quality
152 in category
155 in category

According to consumer ratings and reviews, Consumer Cellular ranks 97 points higher in the Telecommunications category than ATT. People gave Consumer Cellular 1.6 stars for Customer service criterion in Telecommunications category and it is 450 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 327 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Consumer Cellular has a higher rating than ATT. Regarding Product or Service Quality criterion, consumers gave Consumer Cellular 1.8 stars and it is 73% greater than other in category. ATT however was rated 1.8 stars and it is 73% greater than other in category.

Consumer Cellular and ATT Rating Details

Customer service
1.6 (491 reviews)
1.3 (1573 reviews)
Reviewer's quote

I am still willing to return the refurbished phone and have indicated this fact to the customer service people at Consumer. *note After talking to Consumer Cellular subsequently on several different occasions I canceled my Debit card used by Consumer Cellular for monthly bill payments so that they...

PissedConsumer1724583

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an upgrade. This is the point where you will discover the company you are dealing with has no loyalty or concern for you, Its like pulling teeth to get any rep to actually help you but you...

Amish
Reliability
1.7 (403 reviews)
1.6 (788 reviews)
Reviewer's quote

I have been trying to transfer my telephone number from my current provider to Consumer Cellular and I have been getting the run around. Should I cancel now and don't think about it? It's been close to two months. Have anybody had this issue before please respond. Thanks

Vanessa J

...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

PissedConsumer1200941
Product or Service Quality
1.8 (390 reviews)
1.8 (1357 reviews)
Reviewer's quote

My jitterbug Dora phone does not hold a charge and you must keep it on constant charge.

PissedConsumer1729717

...I have never been treated so horrible before with customer service. I told them that when I ordered my phone it ststed I had zero balance so how can I still owe. I would have been glad to wait 6 more months to upgrade and get the credit along with the newest S11 due out this coming March...

Danw1

Consumer Cellular and ATT Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Excessive billing
  • Quality of service
  • Poor customer service
  • Charges
  • Deceptive policies

Consumer Cellular and ATT Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Consumer Cellular and ATT Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Consumer Cellular and ATT Latest Reviews

Recent published reviews
3.7

I called to switch carriers. They sent me a sim card. When I put it in the phone, it didn't work. They said I need...

Read all 1207 reviews
1

I have been a loyal customer of ATT Wireless since 1997 and in October 2019 I experienced a billing issue on an...

Read all 5784 reviews

Consumer Cellular and ATT Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (176 reviews)
  • Consumer Cellular Mobile Phone Service (174 reviews)
  • Consumer Cellular Customer Care (128 reviews)
  • Att Phone Service (746 reviews)
  • Att Internet Service (651 reviews)
  • Att Customer Care (410 reviews)