PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consumer Cellular and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consumer Cellular
ATT

Consumer Cellular and ATT Overview

Total reviews 1364 6102
Company responses 0 0
Issues resolved 12 30

Consumer Cellular and ATT Consumer Ratings

Rank
189 out of 1460 in Telecommunications category
292 out of 1460 in Telecommunications category
Customer service
135 in category
267 in category
Reliability
132 in category
172 in category
Product or Service Quality
168 in category
184 in category
Billing Practices
91 in category
255 in category

Consumer Cellular and ATT Rating Details

Customer service
1.6 (580 reviews)
1.3 (1744 reviews)
Reviewer's quote

Chatted several days ago with Customer Service and wanted a new stem card for my phone that was not preforming as well as my wife's phone. We both have identical phones. Little did I realize that it would turn into a debate...

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...Phone customer service could not access account, despite providing all required documents (death cert &;;;;;; Executor sheet). I went to store to close account - - Was told account closed. Next month got another bill...

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Reliability
1.8 (483 reviews)
1.6 (940 reviews)
Reviewer's quote

...you need reliability..

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Product or Service Quality
1.8 (471 reviews)
1.7 (1504 reviews)
Reviewer's quote

Never used their service but keep sending monthly bill even after contacted customer service. Constant emails to pay for a service that I never used..

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service restarted told I was overloaded for router i have..

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Billing Practices
2.1 (460 reviews)
1.4 (1463 reviews)
Reviewer's quote

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

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...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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Consumer Cellular and ATT Pros and Cons

Pros
  • Price
  • Cheap plans
  • Customer service
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Customer support
  • Quality of service
  • Poor customer service
  • Charges
  • Deceptive policies

Consumer Cellular and ATT Most Positive Reviews

Top rated reviews
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Consumer Cellular and ATT Most Critical Reviews

Lowest rated reviews
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Consumer Cellular and ATT Latest Reviews

Recent published reviews
1

Never used their service but keep sending monthly bill even after contacted customer service.
Constant emails to pay for...

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1

Still have not received an answer from ATT nor did I ever get the email that those clowns promised. As "House" used to...

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3.5

ive called five times now, got five different attempts to fix the situation and no results 5 times. what gives guys??...

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No votes

My name is Diane Medina and I am writing to you because last month or so I had spoken with one of your reps over the...

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Consumer Cellular and ATT Products and Services

Most reviewed product and services
  • Consumer Cellular Phone Service (195 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Phone Plan (115 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (296 reviews)