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Consumer Cellular
ATT

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Consumer Cellular

Consumer Cellular

1.9
  • 7 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 1166 TOTAL REVIEWS
Rank
152 out of 1923
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Website
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    53
  • SUCCESSFUL
    45%
  • AVG CALL DURATION
    07:05
  • ISSUES RESOLVED
    35%
Top Products and Services
2.2
174 reviews
2.1
171 reviews
2.1
126 reviews
ATT

ATT

1.6
  • 25 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 5748 TOTAL REVIEWS
Rank
250 out of 1923
in Telecommunications category
Rating Details
Customer service
Product or Service Quality
Billing Practices
Website
Price Affordability
Statistics of Customer Service Calls
  • TOTAL CALLS
    10
  • SUCCESSFUL
    90%
  • AVG CALL DURATION
    04:33
  • ISSUES RESOLVED
    100%
Top Products and Services
1.8
747 reviews
1.4
650 reviews
1.5
408 reviews

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Anonymous
#1661253

ATT IS A 0 Consumer Celluar is a 10! ATT lies CHEATS!

Anonymous
#1649974

Both companies have poor customer service, it's a matter of scale though, deal with the little company's arrogance or deal with the larger company's inefficiency...since ATT now has the national FirstNet contract and the new funding stream with Billions of dollars that goes with it, their coverage will grow, access improve and it's only a matter of time before it's a monopoly (maybe a duopoly if Verizon's pockets are deep enough) again, the smaller companies like Consumer Cellular will cut back everywhere before going under or being absorbed and customer service today is not going to get any better nor be invested in... just follow the money

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