PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Consumer Cellular

ATT and Consumer Cellular Overview

Total reviews
5779
1205
Company responses
0
0
Issues resolved
27
7

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5779 reviews. It is 4574 reviews more than Consumer Cellular received since Jul 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Consumer Cellular customer support team than with ATT customer service.

ATT and Consumer Cellular Consumer Ratings

Rank
255 out of 1946 in Telecommunications category
155 out of 1946 in Telecommunications category
Customer service
No votes
113 in category
Product or Service Quality
No votes
153 in category
Billing Practices
No votes
103 in category

According to consumer ratings and reviews, Consumer Cellular ranks 100 points higher in the Telecommunications category than ATT.

ATT and Consumer Cellular Rating Details

Customer service
No votes
1.6 (490 reviews)
Reviewer's quote

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE Me: I would like to speak live with a Loyalty Reward manager about my cell phone bill. I spent over 1 hour today getting transferred 6 times. Pathetic...

PissedConsumer1723903

I am still willing to return the refurbished phone and have indicated this fact to the customer service people at Consumer. *note After talking to Consumer Cellular subsequently on several different occasions I canceled my Debit card used by Consumer Cellular for monthly bill payments so that they...

PissedConsumer1724583
Product or Service Quality
No votes
1.8 (389 reviews)
Reviewer's quote

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H

I just brought my phone about a month ago. Every time it dies, it doesn't want to come back on. This time it's lying dead in the water.. I received an email from them, but it had the word president in the email & no address, so I'm not about to answer it. Other people would leave it charging over...

Ankur
Billing Practices
No votes
2 (381 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

...They also upgrade your billing but won'tr lower rates curing those times you hardly use their service..

Garrett C

ATT and Consumer Cellular Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Price
  • Cheap plans
  • Customer service
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Excessive billing
  • Quality of service

ATT and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

ATT and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

ATT and Consumer Cellular Latest Reviews

Recent published reviews
1

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE
Me: I would like to speak live with a Lo...

Read all 5779 reviews
2

Samsung Galaxy S 10 + Consumer Cellular Issues
At the end of August I contacted Consumer Cellular about a failed headset...

Read all 1205 reviews

ATT and Consumer Cellular Products and Services

Most reviewed product and services
  • Att Phone Service (746 reviews)
  • Att Internet Service (650 reviews)
  • Att Customer Care (409 reviews)
  • Consumer Cellular Phone Service (176 reviews)
  • Consumer Cellular Mobile Phone Service (174 reviews)
  • Consumer Cellular Customer Care (128 reviews)