PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Consumer Cellular

ATT and Consumer Cellular Overview

Total reviews
5820
1219
Company responses
0
0
Issues resolved
27
7

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5820 reviews. It is 4601 reviews more than Consumer Cellular received since Jul 4, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Consumer Cellular customer support team than with ATT customer service.

ATT and Consumer Cellular Consumer Ratings

Rank
257 out of 1908 in Telecommunications category
157 out of 1908 in Telecommunications category
Customer service
237 in category
113 in category
Product or Service Quality
154 in category
145 in category
Billing Practices
206 in category
96 in category

According to consumer ratings and reviews, Consumer Cellular ranks 100 points higher in the Telecommunications category than ATT. People gave ATT 1.3 stars for Customer service criterion in Telecommunications category and it is 330 points higher than the worst rated brand in this category. At the same time, Consumer Cellular was rated 1.7 stars for Customer service criterion in this category and it is 454 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Consumer Cellular has a higher rating than Consumer Cellular. Regarding Billing Practices criterion, consumers gave ATT 1.4 stars and it is 64% greater than other in category. Consumer Cellular however was rated 2 stars and it is 83% greater than other in category.

ATT and Consumer Cellular Rating Details

Customer service
1.3 (1599 reviews)
1.7 (495 reviews)
Reviewer's quote

Called customer service again and she told me that I should get the credit on my next billing cycle for February? If you got my money on December why I have no credit in my account? and I will be past due for a month until the credit applied? You guys have no problem getting my money on December...

Rosangela f

...I got a hold of customer service (chat) ,I suspended my service, and ordered a new phone. Asked what I had to do to re-activate my service, and was told when I got my phone just dial 611 that's all. I got my phone charged it, and dialed 611 Nothing...

Scott V
Product or Service Quality
1.8 (1379 reviews)
1.8 (396 reviews)
Reviewer's quote

...So no other service providers can come into this area. As a side-note : I just can't get up and move to another area because of something like this. I wasn't aware of ATT's having "full" control of this area...

Gstan

...06 for canceling my service they don't tell the truth about what they will do I do not recommend them..

PissedConsumer1761336
Billing Practices
1.4 (1340 reviews)
2 (387 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

Robert W

ATT and Consumer Cellular Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Price
  • Cheap plans
  • Customer service
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Excessive billing
  • Customer support

ATT and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

ATT and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

ATT and Consumer Cellular Latest Reviews

Recent published reviews
2

My Internet usage is ALWAYS running high. I check my "Usage", and it appears to be within limits. But, my bill.......jus...

Read all 5820 reviews

We had been customers for about 9years, Over those years our service had been good up until a year ago at which time it...

Read all 1219 reviews

ATT and Consumer Cellular Products and Services

Most reviewed product and services
  • Att Phone Service (752 reviews)
  • Att Internet Service (655 reviews)
  • Att Customer Care (414 reviews)
  • Consumer Cellular Phone Service (181 reviews)
  • Consumer Cellular Mobile Phone Service (166 reviews)
  • Consumer Cellular Customer Care (130 reviews)