PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Consumer Cellular as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Consumer Cellular

ATT and Consumer Cellular Overview

Total reviews 6153 1378
Company responses 0 0
Issues resolved 30 12

ATT and Consumer Cellular Consumer Ratings

Rank
306 out of 1430 in Telecommunications category
191 out of 1430 in Telecommunications category
Customer service
281 in category
151 in category
Product or Service Quality
191 in category
177 in category
Billing Practices
258 in category
89 in category
Website
248 in category
121 in category

ATT and Consumer Cellular Rating Details

Customer service
1.3 (1768 reviews)
1.6 (588 reviews)
Reviewer's quote

Customer Service is the Worst!! We spent over 12 hours dealing with their customer service, as what I thought would be a nice change has ended up being the worst thing I could ever think of!! On December 18, 2020 we went into Sams Club and decided to switch from Verizon to AT&T, thought we...

Read full review

7 ,3 broken Bone's Vision not good enough to drive, Bank Acc's Locked up,She called Customer Service 1/13/2021, The Woman Hung Up ,Today and Smart One of those People who cared les, siad No pay send to Credit Burea, Really scared Me I have a Fica of 829 If Iu Credit say's I am Good at $100,000 to...

Read full review
Product or Service Quality
1.7 (1529 reviews)
1.8 (480 reviews)
Reviewer's quote

They wanted to raise my services to $70. 00ore than I had been paying. I have had 6 Chats with their agents January 2, 2021, January 12, 2021, and today, January 15, 2021, agreeing and confirming that they would reinstate my same promotions back to me for another 12 months...

Read full review

...I seldom EVER got more than 1 bar of service anywhere I went. At one point I called to complain and they sent me a new SIM card but that did NOT help. If I got lucky I could on occasion send a photo from my phone but most times it failed to go through...

Read full review
Billing Practices
1.4 (1482 reviews)
2.1 (466 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

Read full review

I told them specifically do NOT send me another phone, and by this time I had noticed other unfair billing practices as noted by others here. Sure enough they shipped me another phone anyway and I refused delivery. Still they billed me for it, and not at a discounted "refurbished" price but the...

Read full review
Website
1.7 (1375 reviews)
2.2 (445 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

Read full review

...CC's customer service representative never answer the phone and the website login doesn't work. The throttling is so hard I cannot get online for most sites. The rest take 10-15 minutes to load..

Read full review

ATT and Consumer Cellular Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Price
  • Cheap plans
  • Customer service
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Customer support
  • Quality of service

ATT and Consumer Cellular Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Read full review
5

I switched to Consumer Cellular from Verizon. Verizon misled me into thinking that the end of my contract date was the "...

Read full review
5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

Read full review
5

I am currently a Consumer Cellular Customer through AARP. I have paid my bills every single month on time every time exc...

Read full review

ATT and Consumer Cellular Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Read full review
1

I have had a lot of problems with my cell phone. I just bought it a couple of months ago, but week after week there...

Read full review
1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

Read full review
1

I tried several days to pay my bill online comes back a duplicate transaction then did it again say my card was...

Read full review

ATT and Consumer Cellular Latest Reviews

Recent published reviews
No votes

I'm trying to talk to a representative and no answers.

Read full review
No votes
No votes

They need to take those dorky, insipid new commercials off the air. Who writes this ***

Read full review
No votes

ATT and Consumer Cellular Products and Services

Most reviewed product and services
  • Att Phone Service (759 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (298 reviews)
  • Consumer Cellular Phone Service (195 reviews)
  • Consumer Cellular Mobile Phone Service (167 reviews)
  • Consumer Cellular Phone Plan (115 reviews)