PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consolidated Communications and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consolidated Communications
ATT

Consolidated Communications and ATT Overview

Total reviews 391 6072
Company responses 0 0
Issues resolved 1 29

Consolidated Communications and ATT Consumer Ratings

Rank
394 out of 1450 in Telecommunications category
292 out of 1450 in Telecommunications category
Customer service
No votes
239 in category
Product or Service Quality
No votes
167 in category
Reliability
No votes
152 in category
Price Affordability
No votes
295 in category

Consolidated Communications and ATT Rating Details

Customer service
No votes
1.3 (1730 reviews)
Reviewer's quote

...I have been on phone with customer service and technical support and have been told it is in process. Everyone passed the buck and had minimal information to give me..

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...Now through research I have come to understand this is common practice, and they have completely eliminated their customer service quality control department. I am so frustrated. This is the absolutely worst company I have every done business with!..

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Product or Service Quality
No votes
1.7 (1490 reviews)
Reviewer's quote

...For 48 hours, service was OK. Not great but OK. After 2 days, it was out again...

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...I then went to Xfinity and changed services. I have since received a bill for $ 8. 35 for what? I don't know...

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Reliability
No votes
1.6 (925 reviews)
Reviewer's quote

I strongly do not recommend Consolidated Communication for internet in the Montgomery County area north of Houston. 1) Poor equipment reliability: I have requested 3 service calls to the house to troubleshoot poor internet service from June 1, 2016 to August 19, 2016. The main problem is upload...

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Price Affordability
No votes
1.6 (1301 reviews)
Reviewer's quote

After signing on with CCI for another year,at a " locked in" price,they sent my new bill telling me that they will be raising my invoice next month by 2 dollars. I called them and complained but the representative told me there was nothing he could do. Just try pulling that nonsense with the...

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Got high speed internet installed and its still is no better than what I had at double the price! Have communicated several times with reps and they have no answers for me. Its fine on our end Really! Constant buffering after not more than 15 min. on any site...

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Consolidated Communications and ATT Pros and Cons

Pros
  • When service first started
  • Technician that come to my house are always polite
  • Helpful representative
  • Installation technician
  • Price
  • Coverage area
Cons
  • Poor customer service
  • Service interruptions
  • Internet speeds were very poor for the money charged
  • Poor customer service
  • Charges
  • Deceptive policies

Consolidated Communications and ATT Most Positive Reviews

Top rated reviews
5

I had a long conversation regarding a variety of options to increase my speeds and option. Richard on the business side...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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4

There comes a time in this day and age that you would think an internet service would be reliable. However, with theses...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Consolidated Communications and ATT Most Critical Reviews

Lowest rated reviews
1

Internet just quits or a few minutes at random intervals I play a lot of mmo and just as I doing well it quits and I hav...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

For the last three weeks we have had no or very limited internet service. Each time I call I am told the there is a cab...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Consolidated Communications and ATT Latest Reviews

Recent published reviews
2.1

Internet is consistently down. Speed is slow for 20mbps due to them not being able to have priorities differentiated....

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1

Sales department was easy to reach. An expensive mobile wireless device and unlimited service was a great sales pitch;...

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1.2

I was told that there was a physical issue with the line that leads to my street. Ok. Fine. That was "fixed". For 48...

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1.7

I was originally on my granddaughter's phone plan. She told ATT to start invoicing me for the phone. I called that day...

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Consolidated Communications and ATT Products and Services

Most reviewed product and services
  • Consolidated Communications Internet Service (103 reviews)
  • Consolidated Communications Technical Support (35 reviews)
  • Consolidated Communications Dsl Internet Service (23 reviews)
  • Att Phone Service (757 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (296 reviews)