PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Consolidated Communications and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Consolidated Communications
ATT

Consolidated Communications and ATT Overview

Total reviews
382
6034
Company responses
0
0
Issues resolved
1
29

Consolidated Communications and ATT Consumer Ratings

Rank
374 out of 1428 in Telecommunications category
270 out of 1428 in Telecommunications category
Customer service
202 in category
246 in category
Product or Service Quality
294 in category
169 in category
Reliability
253 in category
152 in category
Price Affordability
303 in category
302 in category

Consolidated Communications and ATT Rating Details

Customer service
1.3 (202 reviews)
1.3 (1698 reviews)
Reviewer's quote

...I have been on phone with customer service and technical support and have been told it is in process. Everyone passed the buck and had minimal information to give me..

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I lost my job in April and when I tried to cancel my service in May, the customer service rep convinced me to suspend my account for $7/mo until I could find another job. 3 months later and only 4 days into the billing cycle (but the same morning I was advised via e-mail that I was auto-charged to...

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Product or Service Quality
1.2 (181 reviews)
1.7 (1463 reviews)
Reviewer's quote

Billing fraudulent charges for directory service calls we never made, this is beginning to be a common occurrence and needs to be investigated..

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But I waited and waited and waited and no phone was ever delivered, so when I finally got in touch with the costumer service I was transferred 4 times to different people and never resolved anything, what happened was they had canceled my order because they said that the phone number she gave me...

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Reliability
1.2 (171 reviews)
1.6 (900 reviews)
Reviewer's quote

I strongly do not recommend Consolidated Communication for internet in the Montgomery County area north of Houston. 1) Poor equipment reliability: I have requested 3 service calls to the house to troubleshoot poor internet service from June 1, 2016 to August 19, 2016. The main problem is upload...

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...There is no reliability and no one is ready to take responsibly. Also customer service call goes to some offshore location. They don't try to understand your problem and don't care about customer..

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Price Affordability
1.5 (170 reviews)
1.6 (1287 reviews)
Reviewer's quote

After signing on with CCI for another year,at a " locked in" price,they sent my new bill telling me that they will be raising my invoice next month by 2 dollars. I called them and complained but the representative told me there was nothing he could do. Just try pulling that nonsense with the...

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...I wrote everything down with prices and said I would return the next day with my husband. I returned and the salesperson Zack was not there. The next day I called and again he was not there...

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Consolidated Communications and ATT Pros and Cons

Pros
  • When service first started
  • Helpful representative
  • Cs and tech support seemed competent
  • Installation technician
  • Price
  • Coverage area
Cons
  • Poor customer service
  • Service interruptions
  • Internet speeds were very poor for the money charged
  • Poor customer service
  • Charges
  • Deceptive policies

Consolidated Communications and ATT Most Positive Reviews

Top rated reviews
5

I had a long conversation regarding a variety of options to increase my speeds and option. Richard on the business side...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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4

There comes a time in this day and age that you would think an internet service would be reliable. However, with theses...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Consolidated Communications and ATT Most Critical Reviews

Lowest rated reviews
1

Internet just quits or a few minutes at random intervals I play a lot of mmo and just as I doing well it quits and I hav...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

For the last three weeks we have had no or very limited internet service. Each time I call I am told the there is a cab...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Consolidated Communications and ATT Latest Reviews

Recent published reviews
No votes

Consolidated Communications 8/2/2020 My Acct # 0655005727
Though I pay my bill before the due date by online banking and...

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1.3

I was going to add a line, and I spoke with a person and put a order in for a second phone and she even gave me a phone...

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1

I have had internet issues since May 2020. Had DSL because I was told I couldnt get fiber. Finally a repairman who...

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1

AT&T are pieces of **** for shutting down 2G. This shutdown was racially motivated, due to the majority of 2G-only...

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Consolidated Communications and ATT Products and Services

Most reviewed product and services
  • Consolidated Communications Internet Service (103 reviews)
  • Consolidated Communications Customer Care (57 reviews)
  • Consolidated Communications Technical Support (34 reviews)
  • Att Phone Service (756 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)