Comcast vs ATT: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Comcast

1.6

ATT

1.6

Comcast

ATT

Comcast and ATT Overview

Total reviews

4029

5780

Company responses

Issues resolved

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5780 reviews. It is 1751 reviews more than Comcast received since Aug 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Comcast customer support team and ATT customer service.

Comcast and ATT Consumer Ratings

Rank

254 out of 1946 in Telecommunications category

255 out of 1946 in Telecommunications category

Customer service

237 in category

239 in category

Diversity of Products or Services

198 in category

126 in category

Product or Service Quality

185 in category

157 in category

According to consumer ratings and reviews, Comcast ranks 1 points higher in the Telecommunications category than ATT. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 329 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 327 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that ATT has a higher rating than Comcast. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 67% greater than other in category. ATT however was rated 1.8 stars and it is 72% greater than other in category.

Comcast and ATT Rating Details

Customer service

1.3 (929 reviews)

1.3 (1571 reviews)

Reviewer's quote

Right from the beginning when I got Xfinity service at my new home in northeast FL in Sept. , I had problems with the video pixellating and errors preventing me from accessing channels. It got so bad that I was forced to do a full system reset every day (and a reset often didn't even resolve the...

Diane G

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE Me: I would like to speak live with a Loyalty Reward manager about my cell phone bill. I spent over 1 hour today getting transferred 6 times. Pathetic...

PissedConsumer1723903

Diversity of Products or Services

1.8 (855 reviews)

2 (1115 reviews)

Reviewer's quote

Brought three new lines too comcast from verizon. Was supposed to get $100 a line. Had thirty days to upgrade device for $250. They never activated one of the lines went back after a week and they put a new sim card in and called the line existing so that cheated me out of both rebates.

PissedConsumer1713964

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H

Product or Service Quality

1.7 (789 reviews)

1.8 (1355 reviews)

Reviewer's quote

I've been a customer since 1986 way before it was called Comcast/Xfinity. Comcrap has grown into a giant swallower of your money with little to no regard for its customers.You can't count on selecting a package based on certain channels. They change whatever is profitable for them regardless of the...

PissedConsumer1711479

Reward card never received. Been on the phone for several hours, have talked to 3 different people who promised to get me to the correct place to get this taken care of. The first person hung up on me. The second said they would take my number and call me back. They did not call. What a scam. I am...

Mary F