PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comcast
ATT

Comcast and ATT Overview

Total reviews
4064
5823
Company responses
0
0
Issues resolved
17
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5823 reviews. It is 1759 reviews more than Comcast received since Aug 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Comcast customer support team and ATT customer service.

Comcast and ATT Consumer Ratings

Rank
258 out of 1912 in Telecommunications category
259 out of 1912 in Telecommunications category
Customer service
229 in category
241 in category
Diversity of Products or Services
192 in category
170 in category
Product or Service Quality
184 in category
156 in category

According to consumer ratings and reviews, Comcast ranks 1 points higher in the Telecommunications category than ATT. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 342 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 330 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that ATT has a higher rating than Comcast. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 68% greater than other in category. ATT however was rated 1.8 stars and it is 73% greater than other in category.

Comcast and ATT Rating Details

Customer service
1.3 (946 reviews)
1.3 (1601 reviews)
Reviewer's quote

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c

Called customer service again and she told me that I should get the credit on my next billing cycle for February? If you got my money on December why I have no credit in my account? and I will be past due for a month until the credit applied? You guys have no problem getting my money on December...

Rosangela f
Diversity of Products or Services
1.8 (869 reviews)
2 (1139 reviews)
Reviewer's quote

Comcast has refused to address this issue by issuing a credit or reconnecting internet services at this address. Additionally, COMCAST accidentally disconnected service at my new location as well in spite of the fact I am paying for these services. When it was reconnected I was charged $70 for a...

steve w

...I disconnected ALL of my services with them. There are better alternatives out there. 30 years ago, they were a decent company but now they conduct their business like dishonest Congressmen and corrupt media...

PissedConsumer1736327
Product or Service Quality
1.7 (800 reviews)
1.8 (1382 reviews)
Reviewer's quote

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S

...If my money means MORE than my customer satisfaction?? How sorry is that? And Im paying $230 a month for 2 phones w/unlimited service when Verizon is charging $70? Pfft. Not for long!!!..

Jan M

Comcast and ATT Pros and Cons

Pros
  • When it works its good
  • Internet speed
  • Internet service
  • Installation technician
  • Price
  • Coverage area
Cons
  • Poor customer service
  • Service
  • Outrageously high prices
  • Poor customer service
  • Charges
  • Deceptive policies

Comcast and ATT Most Positive Reviews

Top rated reviews
5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Comcast and ATT Most Critical Reviews

Lowest rated reviews
1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Comcast and ATT Latest Reviews

Recent published reviews
1

They up the rates even when you have a contract with them. Why have a contract when they find another way to charge...

Read all 4064 reviews
1.1

I was up charged $55 with no warning or explanation. After calling I was told that a 6 month promo had ended. I was...

Read all 5823 reviews

Comcast and ATT Products and Services

Most reviewed product and services
  • Comcast Internet Service (767 reviews)
  • Comcast Bundle (222 reviews)
  • Comcast Tv Service (216 reviews)
  • Att Phone Service (752 reviews)
  • Att Internet Service (656 reviews)
  • Att Customer Care (414 reviews)