Comcast vs ATT: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comcast and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Comcast

1.6

ATT

1.6

Comcast

ATT

Comcast and ATT Overview

Total reviews

4064

5823

Company responses

Issues resolved

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5823 reviews. It is 1759 reviews more than Comcast received since Aug 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Comcast customer support team and ATT customer service.

Comcast and ATT Consumer Ratings

Rank

258 out of 1912 in Telecommunications category

259 out of 1912 in Telecommunications category

Customer service

229 in category

241 in category

Diversity of Products or Services

192 in category

170 in category

Product or Service Quality

184 in category

156 in category

According to consumer ratings and reviews, Comcast ranks 1 points higher in the Telecommunications category than ATT. People gave Comcast 1.3 stars for Customer service criterion in Telecommunications category and it is 342 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 330 points higher than the worst rated brand in this category. If we look at Diversity of Products or Services criterion, than we see that ATT has a higher rating than Comcast. Regarding Product or Service Quality criterion, consumers gave Comcast 1.7 stars and it is 68% greater than other in category. ATT however was rated 1.8 stars and it is 73% greater than other in category.

Comcast and ATT Rating Details

Customer service

1.3 (946 reviews)

1.3 (1601 reviews)

Reviewer's quote

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c

Called customer service again and she told me that I should get the credit on my next billing cycle for February? If you got my money on December why I have no credit in my account? and I will be past due for a month until the credit applied? You guys have no problem getting my money on December...

Rosangela f

Diversity of Products or Services

1.8 (869 reviews)

2 (1139 reviews)

Reviewer's quote

Comcast has refused to address this issue by issuing a credit or reconnecting internet services at this address. Additionally, COMCAST accidentally disconnected service at my new location as well in spite of the fact I am paying for these services. When it was reconnected I was charged $70 for a...

steve w

...I disconnected ALL of my services with them. There are better alternatives out there. 30 years ago, they were a decent company but now they conduct their business like dishonest Congressmen and corrupt media...

PissedConsumer1736327

Product or Service Quality

1.7 (800 reviews)

1.8 (1382 reviews)

Reviewer's quote

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S

...If my money means MORE than my customer satisfaction?? How sorry is that? And Im paying $230 a month for 2 phones w/unlimited service when Verizon is charging $70? Pfft. Not for long!!!..

Jan M