PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Comcast

ATT and Comcast Overview

Total reviews 6106 5018
Company responses 0 0
Issues resolved 30 20

ATT and Comcast Consumer Ratings

Rank
293 out of 1460 in Telecommunications category
292 out of 1460 in Telecommunications category
Customer service
268 in category
219 in category
Product or Service Quality
185 in category
199 in category
Billing Practices
255 in category
205 in category
Website
239 in category
236 in category

ATT and Comcast Rating Details

Customer service
1.3 (1746 reviews)
1.4 (1292 reviews)
Reviewer's quote

...How can the world's largest phone system have such LOUSY customer service?..

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...Very frustrating and such poor customer service. It was never resolved and I am irritated..

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Product or Service Quality
1.7 (1507 reviews)
1.7 (1103 reviews)
Reviewer's quote

After calls to customer service and them telling me it was an oversight and that I am on an unlimited plan and I won't be charged. I received a bill for $140 more then normal with charges for data usage over my set amount. I called At&t right away and spent a lot...

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Their services are very expensive for what you actually receive and they are completely unprofessional. The company is so big that they seemingly can no longer manage their unprofessional service staff. I'm disgusted with this company and how they have wasted my time and I'm looking for another...

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Billing Practices
1.4 (1465 reviews)
1.5 (856 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

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Website
1.8 (1354 reviews)
1.8 (1021 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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I purchased internet and never received a confirmation nor my box this is very disappointing because I made this purchase on the Xfinity website..

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ATT and Comcast Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Poor customer service
  • Service
  • Outrageously high prices

ATT and Comcast Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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ATT and Comcast Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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ATT and Comcast Latest Reviews

Recent published reviews
3.2

I have been with At&;;;;;;;;t for some time now and have always been happy, till recently. I started receiving...

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No votes

I called Comcast and they gave me some guidance

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1

I've been on hold (as I write this) for 14 minutes, trying to report a lost phone. How can the world's largest phone...

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2.5

Like it to be easier to talk to a live person

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ATT and Comcast Products and Services

Most reviewed product and services
  • Att Phone Service (757 reviews)
  • Att Internet Service (661 reviews)
  • Att Phone Plan (296 reviews)
  • Comcast Internet Service (817 reviews)
  • Comcast Bundle (252 reviews)
  • Comcast Tv Service (251 reviews)