PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Comcast

ATT and Comcast Overview

Total reviews
5810
4055
Company responses
0
0
Issues resolved
27
17

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5810 reviews. It is 1755 reviews more than Comcast received since Aug 2, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ATT customer support team and Comcast customer service.

ATT and Comcast Consumer Ratings

Rank
255 out of 1908 in Telecommunications category
254 out of 1908 in Telecommunications category
Customer service
240 in category
229 in category
Product or Service Quality
155 in category
182 in category
Billing Practices
210 in category
199 in category

According to consumer ratings and reviews, Comcast ranks 1 points higher in the Telecommunications category than ATT. People gave ATT 1.3 stars for Customer service criterion in Telecommunications category and it is 330 points higher than the worst rated brand in this category. At the same time, Comcast was rated 1.3 stars for Customer service criterion in this category and it is 341 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that ATT has a higher rating than Comcast. Regarding Billing Practices criterion, consumers gave ATT 1.4 stars and it is 63% greater than other in category. Comcast however was rated 1.4 stars and it is 65% greater than other in category.

ATT and Comcast Rating Details

Customer service
1.3 (1591 reviews)
1.3 (943 reviews)
Reviewer's quote

...Their customer service attendant said it was ATT's policy not to take the full amount at the time of purchase and we had to pay a minimum of $25 over the next 24 months. No reason other than it was their policy. Why would a business have such a policy? Was this another delay tacit? 3...

Yeimy

...when I called customer service they refused to credit me any monies. After being fed up with many issues (cable and phone, mobile phone. ) I decided to cancel my bundle because I was under a contract for 2 years...

gabby c
Product or Service Quality
1.8 (1374 reviews)
1.7 (799 reviews)
Reviewer's quote

..." I replaced the router and finally got ATT to admit that I have "intermittent service. " ATT either doesn't show up for the appointment or arrives incredibly late. No update...

PissedConsumer1760215

I ordered internet service from them on Jan 9. I received my "DIY kit" b/c now its $70 bucks just for them to get out of the truck! So, I went to self install the unit & it turns out that they sent me a male to male coax cable. Naturally, as is everyone's the cable end, coming from the wall, is male...

Sue S
Billing Practices
1.4 (1335 reviews)
1.4 (560 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

Jill l

ATT and Comcast Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Poor customer service
  • Service
  • Outrageously high prices

ATT and Comcast Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

ATT and Comcast Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

ATT and Comcast Latest Reviews

Recent published reviews

You number has issues. It says your call cannot be completed at this time

Read all 5810 reviews

I was trying to explain something to the customer service lady and I
had to explain to her five times. She could not get...

Read all 4055 reviews

ATT and Comcast Products and Services

Most reviewed product and services
  • Att Phone Service (752 reviews)
  • Att Internet Service (653 reviews)
  • Att Customer Care (413 reviews)
  • Comcast Internet Service (766 reviews)
  • Comcast Bundle (220 reviews)
  • Comcast Tv Service (216 reviews)