PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Comcast

ATT and Comcast Overview

Total reviews 6049 4753
Company responses 0 0
Issues resolved 29 20

ATT and Comcast Consumer Ratings

Rank
286 out of 1436 in Telecommunications category
285 out of 1436 in Telecommunications category
Customer service
257 in category
225 in category
Product or Service Quality
181 in category
194 in category
Billing Practices
238 in category
207 in category
Website
234 in category
231 in category

ATT and Comcast Rating Details

Customer service
1.2 (1713 reviews)
1.3 (1196 reviews)
Reviewer's quote

...We've dealt with customer service representatives and supervisors/managers on multiple occasions. each apologizing that we are having to deal with this again and promising that they have now handled it and we should never hear about it again...

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...I am trying to talk to a customer service agent, but have been on hold for a total of 48 minutes listening to a recoding stating your call is important to us. Please hold for the next customer service representative. If the call is important, answer the phone..

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Product or Service Quality
1.7 (1476 reviews)
1.7 (1030 reviews)
Reviewer's quote

...I have DirectTV and 2 phones on wireless and spent hundreds of dollars a month with ATT and then get this kind of service..

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I am so irate with xfinity right now- service went out right when the Patriots game started i am so pissed off right now i want go switch to Verizon- xfinity service and customer support and the website are horrible!!!..

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Billing Practices
1.4 (1439 reviews)
1.5 (774 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

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Website
1.8 (1329 reviews)
1.8 (950 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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I needed a phone to go with my bundle and the website wouldn't allow me to do what i needed so i went to the Xfinity store. While wearing a mask during this time (07/31/20) i was looking at phones and talking to an associate about my problem with the website and asking her if she could help me and...

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ATT and Comcast Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Poor customer service
  • Service
  • Outrageously high prices

ATT and Comcast Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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ATT and Comcast Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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ATT and Comcast Latest Reviews

Recent published reviews
3

Our landline phone has "no dial tone" for over a week. Reported it to ATT via Email a week ago.They gave me a date of...

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1

They sent me in circles trying to have them respond about my payment. Bill always paid, service always terrible.

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No votes

No tv channels can get it to work

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No votes

Called because our phone land line was not set up. Reset today did not fix the issue

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ATT and Comcast Products and Services

Most reviewed product and services
  • Att Phone Service (757 reviews)
  • Att Internet Service (660 reviews)
  • Att Customer Care (430 reviews)
  • Comcast Internet Service (810 reviews)
  • Comcast Customer Care (259 reviews)
  • Comcast Bundle (243 reviews)