PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
ATT
1.6
Comcast
1.7
ATT
Comcast

ATT and Comcast Overview

Total reviews 7234 6987
Company responses 0 0
Issues resolved 42 38

ATT and Comcast Consumer Ratings

Rank
492 out of 2019 in Telecommunications category
424 out of 2019 in Telecommunications category
Customer service
485 in category
405 in category
Product or Service Quality
332 in category
330 in category
Billing Practices
455 in category
369 in category
Website
407 in category
387 in category

ATT and Comcast Rating Details

Customer service
1.3
(2232 reviews)
1.4
(2131 reviews)
Reviewer's quote

...Long story long, after many chats and phone calls with customer service, I was offered 6 months refund. I argued it should be more like 12. They transferred me and transferred me and 2 weeks later, nobody could find this offer made over chat...

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...The customer service is the worst. big waste of my time. Its not fair...

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Product or Service Quality
1.8
(1915 reviews)
1.8
(1820 reviews)
Reviewer's quote

...They continue billing for both HIS SERVICE AND HIS PHONE. Again today when I tried to reach ANYONE to straighten this out, the computer switched me to a "YOU MUST PAY YOUR ACCOUNT NOW IN FULL, BEFORE WE'LL LET YOU SPEAK TO ANYONE. " Like I'd get to speak to anyone anyway...

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Horrible customer service tried to get someone out here from comcast to fix the problem but no response! Called another company to fix it..

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Billing Practices
1.4
(1836 reviews)
1.6
(1528 reviews)
Reviewer's quote

...I plan on posting this on social media and on the ATT forum to display your unfair billing practices to the world. Shame on you ATT..

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How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

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Website
1.7
(1736 reviews)
1.8
(1674 reviews)
Reviewer's quote

Made the payment, Website says experiencing issue processing payment. And now they want to pay $20 more..

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The website allows me to see internet usage from one location. When I switch to the second account online, I cannot find the internet usage. The webpages which show information about each account are either terribly designed, or more likely (since Comcast has had years to design and modify these...

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ATT and Comcast Pros and Cons

Pros
  • Installation technician
  • Wish i could find something nice to say
  • Price
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Poor customer service
  • Service
  • Outrageously high prices

ATT and Comcast Most Positive Reviews

Top rated reviews
5

My email password was messed up and I couldnt access my email so I had to get help in resetting my password and Id ....

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5

Well i fell behind a payment and yes thats my fault because it was a new service and new address so i never recieved my...

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5

Why I switched to them is beyond me. Thought I would save so much money on my Direct TV bill by bundling cell phone...

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5

I had wonderful experiences with everyone today and they were very helpful with everything. I would recommend this...

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ATT and Comcast Most Critical Reviews

Lowest rated reviews
1

As trouble with the Uverse service, could not get the internet, no dial tone on the phone, could not call out or receive...

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1

I was informed by one of the agents that on demand was where you go and catch up on movies that you missed I was trying...

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1

I just want to state that I don't get on these forums and complain so please feel my frustration. I just want to start...

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1

Worst costumer service ever. Never solve any of my problems

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ATT and Comcast Latest Reviews

Recent published reviews
No votes

My land line hasnt worked in over a week , had an appointment for the 13 of March no show caller again my next...

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2.2

Spent over an hour on live chat trying to lower my bill.. I was assured it was taken care of. My bill is now more. The...

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No votes

I am trying to pay a bill for a homeless friend in another state. i cant seem to contact anyone in customer service by...

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1

Horrible customer service tried to get someone out here from comcast to fix the problem but no response!
Called another c...

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