PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Comcast as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Comcast

ATT and Comcast Overview

Total reviews
5998
4628
Company responses
0
0
Issues resolved
29
19

ATT and Comcast Consumer Ratings

Rank
265 out of 1424 in Telecommunications category
264 out of 1424 in Telecommunications category
Customer service
238 in category
216 in category
Product or Service Quality
162 in category
179 in category
Billing Practices
217 in category
195 in category
Website
228 in category
219 in category

ATT and Comcast Rating Details

Customer service
1.3 (1681 reviews)
1.3 (1139 reviews)
Reviewer's quote

Got here to the store to return att tv didnt want it to begin with it was forced on me last visit. Pouring down rain I left the att tv device In the store by the chair Im sitting in the lady(JessicA) was very very rude and made me hold it outside then I came in and ask to speak to manager and...

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When I call to get help with constant outages, I wait for long periods of time, and then once the customer service agent realizes that their standard fix of reset the modem is not the solution they hang up on my. My phone/tv/internet goes out daily for periods of time, and I pay an outrageous fee....

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Product or Service Quality
1.8 (1447 reviews)
1.7 (977 reviews)
Reviewer's quote

...the service is horrible you wait hours and then get a technical support from people that do not know crap; and are from out of the country from your outsourcing; My bill for this account is from 815-774-1544..

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Internet issues everyday we are tired if the xfinity service..

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Billing Practices
1.4 (1414 reviews)
1.5 (717 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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How as consumers can we receive a refund from Comcast? They need to be held accountable for their false billing practices..

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Website
1.8 (1308 reviews)
1.8 (906 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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...I am only wanting to make changes to my service and have tried to contact for a week straight ! They wont allow me to make changes via website ! Says i have to speak with a Live Rep but wont allow me to call !..

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ATT and Comcast Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • When it works its good
  • Internet speed
  • Internet service
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Poor customer service
  • Service
  • Outrageously high prices

ATT and Comcast Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

When my service was set up, Comcast installed without my consent or permission a modem for the phone service. I...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

I put my order in for internet on 9/25/14, everything was good and it was a done deal for installation on 9/30/14 in the...

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ATT and Comcast Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

I am at my wits end trying resolve some Comcast billing issues and overcharging on my account, after trying the normal c...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

I was installed for their 50 for 50 deal, got a new modem moca ready with G,N capabilities, within 3 weeks our modem sta...

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ATT and Comcast Latest Reviews

Recent published reviews
No votes

My uverse isnt working in my bedroom.

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1.6

I have worked with multiple agents with out success. One of my channels is garbled. A new box was sent but didn,'t...

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No votes

I asked ATT about it via email. It was difficult to find an email address to send this information. Nobody has...

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No votes

Safety hazard. Wire on my yard. A black wire. Need an agent to Move it

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ATT and Comcast Products and Services

Most reviewed product and services
  • Att Phone Service (755 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)
  • Comcast Internet Service (806 reviews)
  • Comcast Customer Care (258 reviews)
  • Comcast Bundle (239 reviews)