PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Communications and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Communications
ATT

Charter Communications and ATT Overview

Total reviews
1180
5996
Company responses
0
0
Issues resolved
3
29

Charter Communications and ATT Consumer Ratings

Rank
187 out of 1423 in Telecommunications category
265 out of 1423 in Telecommunications category
Customer service
142 in category
236 in category
Product or Service Quality
122 in category
161 in category
Price Affordability
280 in category
297 in category
Diversity of Products or Services
187 in category
174 in category

Charter Communications and ATT Rating Details

Customer service
1.5 (372 reviews)
1.3 (1680 reviews)
Reviewer's quote

IT HAS GOT TO THE POINT THAT CHARTER HAS THE TOTAL LACK OF CUSTOMER SERVICE . THEY DON'T GIVE A DXXX ABOUT YOUR SERVICE OR YOUR PROBLEM WITH THERE COMPANY. THEY LIE THEY TAKE YOUR MONEY AND THEY CANCEL YOUR REPAIR APPT...

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Got here to the store to return att tv didnt want it to begin with it was forced on me last visit. Pouring down rain I left the att tv device In the store by the chair Im sitting in the lady(JessicA) was very very rude and made me hold it outside then I came in and ask to speak to manager and...

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Product or Service Quality
1.9 (337 reviews)
1.8 (1446 reviews)
Reviewer's quote

Due to the COVID-19, I lost my job now supposedly my Internet went up for after a year of service a whole $20 more. After calling charter and speaking with someone she told me that if I would pay the 65. 99 that was due on the account Before June 1, 2020 that I could call In and they would give me...

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I get the occasional service rep that says "hang on i am going to waive your fees" Thus putting me on hold for 30 mins sometimes almost and hour then hanging up. / Anytime I call or try to settle the debt they add on more off the wall charges &;;;;;;; then telling me "its not our responsibility...

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Price Affordability
1.6 (316 reviews)
1.6 (1270 reviews)
Reviewer's quote

...even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what I’m paying for just internet I’ve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so I could get the promotion the last man I spoke to even told me the price I would be paying after they changed the promotion just for me to get on the phone and the department...

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Comes out to about the same price for me. After two 1/2 hours at the store, they pop $140 at me for misc fees that are just a hold on my card. 1 week later, i have no phone, tv is off and after 4 hours and two days, not one of these very rough english speaking people can set it right even after...

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Diversity of Products or Services
1.9 (308 reviews)
2 (1200 reviews)
Reviewer's quote

00 a hour for my services so lets go on the low end with a hour of my time for free currently I will be sending this company an invoice for wasting my time for 4 1/2 hours for $193. 00 plus the additional 2 calls to cancel the service and correct the billing. So I will send the invoice once those...

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...hey send out false emails and texts confirming everything I snapshot everything because if this doesnt get resolved on June 9 not only will they rip all their products out of this house and throw it in the street. I will be contacting federal and state government agencies with all the proof that I have for actually going back five years because the technicians that they send out our horrible messy I have evidence of everything but I am not going to contact a lawyer not yet because I do have my personal lawyer that Ive had for 25 years actually its my moms lawyer but now hes mine and if I have to take it that far for a lost it I will but Im gonna contact local state federal agencies that deal with fraudulent activity on my account AT&T has all my ...

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Charter Communications and ATT Pros and Cons

Pros
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Very poor customer service
  • Service
  • Poor customer service
  • Charges
  • Deceptive policies

Charter Communications and ATT Most Positive Reviews

Top rated reviews
5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

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5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

The absolute best!!!!! I called about my package; they fixed my issue and were able to give me an even better package...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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Charter Communications and ATT Most Critical Reviews

Lowest rated reviews
1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

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1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

Was looking for basic price quotations for a business bundle package and decided to use the online chat. I have not move...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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Charter Communications and ATT Latest Reviews

Recent published reviews
No votes

I just recently viewed my credit report and I have a collection of 608 dollars with the name Charter Communications...

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2.9

For the second time in a month I cannot log on to my Att email formerly yahoo-.my cell is 708-217-0021 - my bill for...

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1.4

IT HAS GOT TO THE POINT THAT CHARTER HAS THE TOTAL LACK OF CUSTOMER SERVICE . THEY DON'T GIVE A DXXX ABOUT YOUR SERVICE...

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No votes

My bill is $150 and my daughter is $800 Im day late paying my bill on a payment plan they cut me off even when I told...

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Charter Communications and ATT Products and Services

Most reviewed product and services
  • Charter Communications Internet Service (219 reviews)
  • Charter Communications Tv Service (90 reviews)
  • Charter Communications Bundle (86 reviews)
  • Att Phone Service (755 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)