PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Charter Communications and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Charter Communications
ATT

Charter Communications and ATT Overview

Total reviews
1157
5815
Company responses
0
0
Issues resolved
3
27

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5815 reviews. It is 4658 reviews more than Charter Communications received since Oct 22, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Charter Communications customer support team and ATT customer service.

Charter Communications and ATT Consumer Ratings

Rank
181 out of 1908 in Telecommunications category
255 out of 1908 in Telecommunications category
Customer service
132 in category
236 in category
Product or Service Quality
118 in category
153 in category
Price Affordability
262 in category
282 in category

According to consumer ratings and reviews, Charter Communications ranks 74 points higher in the Telecommunications category than ATT. People gave Charter Communications 1.5 stars for Customer service criterion in Telecommunications category and it is 434 points higher than the worst rated brand in this category. At the same time, ATT was rated 1.3 stars for Customer service criterion in this category and it is 330 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Charter Communications has a higher rating than ATT. Regarding Price Affordability criterion, consumers gave Charter Communications 1.6 stars and it is 54% greater than other in category. ATT however was rated 1.6 stars and it is 50% greater than other in category.

Charter Communications and ATT Rating Details

Customer service
1.5 (360 reviews)
1.3 (1595 reviews)
Reviewer's quote

...They lied to get me to switch and I hate them and their evil so-called lying customer service. They will tell you anything to get you off the phone and think it's your device. Their only solution is to reset the equipment which never works...

Jamyia

...I am a disabled, marine corp senior citizen veteran and the customer service rep tells me that she can not give me any discounts..

PissedConsumer1767652
Product or Service Quality
1.9 (326 reviews)
1.8 (1377 reviews)
Reviewer's quote

...Bizarre conversations, wrong info, wrong equipment, inability to execute proper service orders, and a general *** attitude. Sling TV has saved me from any future headaches from this terrible company..

Alex G

..." I replaced the router and finally got ATT to admit that I have "intermittent service. " ATT either doesn't show up for the appointment or arrives incredibly late. No update...

PissedConsumer1760215
Price Affordability
1.6 (306 reviews)
1.6 (1206 reviews)
Reviewer's quote

...even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what I’m paying for just internet I’ve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so I could get the promotion the last man I spoke to even told me the price I would be paying after they changed the promotion just for me to get on the phone and the department...

Destiney J

... canceled I gave them one more chance went to upgrade two phones their website said Bogo which We all know means buy one get one Free not buy one and pay half price on the second one after the phones arrive to my house I got a bill saying I owe on both phones at which time I told them I’ll be returning them they They received one In suggest and credited my bill the second oneThey received in August and I’m still paying for it but they told me it was sitting in a warehouse and they would expedite getting it returned so I could quit paying for it in November I don’t know how fast three months is the expedite but Still not done Then let’s talk about DIRECTV/at...

Leah c

Charter Communications and ATT Pros and Cons

Pros
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
  • Installation technician
  • Price
  • Coverage area
Cons
  • Customer service
  • Very poor customer service
  • Service
  • Poor customer service
  • Charges
  • Deceptive policies

Charter Communications and ATT Most Positive Reviews

Top rated reviews
5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

Charter Communications and ATT Most Critical Reviews

Lowest rated reviews
1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

Charter Communications and ATT Latest Reviews

Recent published reviews
1.1

A company of this size and wealth has to try pretty hard to screw up everything, but Charter manages. Bizarre...

Read all 1157 reviews
1

bunch of turd cutters at att

Read all 5815 reviews

Charter Communications and ATT Products and Services

Most reviewed product and services
  • Charter Communications Internet Service (215 reviews)
  • Charter Communications Tv Service (90 reviews)
  • Charter Communications Bundle (86 reviews)
  • Att Phone Service (752 reviews)
  • Att Internet Service (653 reviews)
  • Att Customer Care (413 reviews)