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Charter Communications vs ATT
Charter Communications vs ATT
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Charter Communications and ATT as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
Charter Communications and ATT Overview
Total reviews |
1208
|
7234
|
Company responses |
0 |
0 |
Issues resolved |
4 |
42 |
Charter Communications and ATT Consumer Ratings
Rank
423
out of 2019 in Telecommunications category
492
out of 2019 in Telecommunications category
Customer service
347
in category
485
in category
Product or Service Quality
270
in category
332
in category
Price Affordability
513
in category
529
in category
Diversity of Products or Services
354
in category
326
in category
Charter Communications and ATT Rating Details
Reviewer's quote
AKA Spectrum, has a track record of terrible customer service across the board re: technical support. Voice recognition does not expedite getting human help, and the rep. , just creates a ticket or passes a customer on to another rep or a manager, if they ask...
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...Long story long, after many chats and phone calls with customer service, I was offered 6 months refund. I argued it should be more like 12. They transferred me and transferred me and 2 weeks later, nobody could find this offer made over chat...
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Product or Service Quality
Reviewer's quote
Customer service is terrible. Two different representatives have put me on hold and eventually hung up..
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...They continue billing for both HIS SERVICE AND HIS PHONE. Again today when I tried to reach ANYONE to straighten this out, the computer switched me to a "YOU MUST PAY YOUR ACCOUNT NOW IN FULL, BEFORE WE'LL LET YOU SPEAK TO ANYONE. " Like I'd get to speak to anyone anyway...
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Reviewer's quote
...even watch a movie with out it buffering so I called it to change it then they send me a new promotion in the mail for cable and internet for the price of what Iโm paying for just internet Iโve spoke to 7 people today just for them to tell me I had to speak with a different department to get it changed so I...
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...I know this is a big company, but, this company is going to be doing a restructuring after a stock price drop. I don't want to be doing business with them when that happens..
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Diversity of Products or Services
Reviewer's quote
So Because I Cancelled My Other Services, They Raised The Cost Of Internet To $80 / Month. Internet Speeds Are Okay, But Every Single Night Anywhere From 11 P:M To 2 A:M The Internet Goes Down. I Originally Thought There Was A Problem With My Router Or Modem, So I Would Restart The Both Of Them,...
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...When I went to the store to ask why they gave me wrong info, I was told best thing would be to take services elsewhere because of data Cap. However I called csr & was told I just need to pay addtl $30 to get unlimited data. However, none of the 4 reps were able to upgrade the account...
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Charter Communications and ATT Pros and Cons
Pros
- Internet is only good thing
- Some people on phone are ok
- Telling them off
- Installation technician
- Wish i could find something nice to say
- Price
Cons
- Customer service
- Very poor customer service
- Service
- Poor customer service
- Charges
- Deceptive policies
Charter Communications and ATT Most Positive Reviews
Top rated reviews
I have had these services since it was Time Warner Cable. Had an easy transition from old legacy services to new...
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My email password was messed up and I couldnt access my email so I had to get help in resetting my password and Id ....
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We had our cable coming in to our house buried The contractors did an excellent job.
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Why I switched to them is beyond me. Thought I would save so much money on my Direct TV bill by bundling cell phone...
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Charter Communications and ATT Most Critical Reviews
Lowest rated reviews
This company is the worst. We have company over to watch the Mayweather/Pacquiao fight. As soon as the fight was to...
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As trouble with the Uverse service, could not get the internet, no dial tone on the phone, could not call out or receive...
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I have been waiting almost 6 months for my check . They said they would buyout my contract if I signed up. I did and...
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I just want to state that I don't get on these forums and complain so please feel my frustration. I just want to start...
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Charter Communications and ATT Latest Reviews
Recent published reviews
When I finally got to talk with someone, he was difficult to understand because of his accent. He was of no help at all....
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No votes
My land line hasnt worked in over a week , had an appointment for the 13 of March no show caller again my next...
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No votes
I recently reviewed my credit and found that I owe Charter Communications $165.00 for a debt that occurred while I was...
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No votes
I am trying to pay a bill for a homeless friend in another state. i cant seem to contact anyone in customer service by...
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How would you compare Charter Communications vs ATT?
Att will not provide services for Internet unless subsidized by government. Internet service is not provided in my area by Att. Therefore I cannot compare services that don't exist with service Charter won't provide.
Just had a fantastic discussion with an ATT customer service and it was the best service i have received to date, it involved me cancelling my internet, 1 and half months after cancelling uverse. service they provide on both fronts suck.