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Att

Telecommunications
  • 21 ISSUES RESOLVED
  • 5399 TOTAL REVIEWS
  • $2.1M CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.5
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Installation technician 17
  • Coverage area 10
  • Price 9
  • Phone 8
  • Introductory price 8

Customers don't like

  • Poor customer service183
  • Charges36
  • Deceptive policies31
  • Billing8
  • Deception7
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Charter Communications

Telecommunications
  • 3 ISSUES RESOLVED
  • 1025 TOTAL REVIEWS
  • $250K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Telling them off 4
  • Some people on phone are ok 4
  • Internet speed 4
  • Couple of their reps were fine but never followed up 4

Customers don't like

  • Customer service30
  • Very poor customer service7
  • Service6
  • Excuses6
  • Trying to communicate with rep3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

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Anonymous
Empire, Alabama, United States #1329984

Att will not provide services for Internet unless subsidized by government. Internet service is not provided in my area by Att. Therefore I cannot compare services that don't exist with service Charter won't provide.

Anonymous
#1199131

Just had a fantastic discussion with an ATT customer service and it was the best service i have received to date, it involved me cancelling my internet, 1 and half months after cancelling uverse. service they provide on both fronts suck.