PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Charter Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Charter Communications

ATT and Charter Communications Overview

Total reviews
6034
1185
Company responses
0
0
Issues resolved
29
3

ATT and Charter Communications Consumer Ratings

Rank
270 out of 1430 in Telecommunications category
196 out of 1430 in Telecommunications category
Customer service
248 in category
144 in category
Product or Service Quality
172 in category
133 in category
Billing Practices
233 in category
140 in category
Website
229 in category
200 in category

ATT and Charter Communications Rating Details

Customer service
1.3 (1698 reviews)
1.5 (374 reviews)
Reviewer's quote

I lost my job in April and when I tried to cancel my service in May, the customer service rep convinced me to suspend my account for $7/mo until I could find another job. 3 months later and only 4 days into the billing cycle (but the same morning I was advised via e-mail that I was auto-charged to...

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IT HAS GOT TO THE POINT THAT CHARTER HAS THE TOTAL LACK OF CUSTOMER SERVICE . THEY DON'T GIVE A DXXX ABOUT YOUR SERVICE OR YOUR PROBLEM WITH THERE COMPANY. THEY LIE THEY TAKE YOUR MONEY AND THEY CANCEL YOUR REPAIR APPT...

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Product or Service Quality
1.7 (1463 reviews)
1.9 (338 reviews)
Reviewer's quote

But I waited and waited and waited and no phone was ever delivered, so when I finally got in touch with the costumer service I was transferred 4 times to different people and never resolved anything, what happened was they had canceled my order because they said that the phone number she gave me...

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...THERE IS NONE! I need to cancel service I took for my son who is mentally ill. I pay for it but it is in his name and They probably will want to talk to him which is impossible. The say cancel at anytime but they make it impossible to do so..

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Billing Practices
1.4 (1431 reviews)
1.7 (300 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

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00 plus the additional 2 calls to cancel the service and correct the billing. So I will send the invoice once those two tasks have been completed. The entire time I am hearing their stupid hold music and the statement about how they are always providing service when we need it most well that has...

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Website
1.8 (1322 reviews)
1.9 (302 reviews)
Reviewer's quote

...three months and I cant believe the poor service that they offer customer support technical assistance is horrific you cannot get no information on their website on the corporate website it takes you all back to the same number same damn problems they dont want to resolve issues! They installed or rented to us a modem router that connects our phone line our landline and Internet on a modem they changed all the wiring they did everything a couple years back basically what they installed is horrible the router oh my God the router modem two wire gateway piece modem 8268 AC, this product this router modem has the...

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...So today I returned the Router and picked one from the list on their website of routers that had tested and recommended. They can't get this one to work either. I've called at least 10 times, probably more...

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ATT and Charter Communications Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Very poor customer service
  • Service

ATT and Charter Communications Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

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5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

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5

My sister (Sharon Bracken) and I wanted to upgrade our flip top phones. We started looking and checking prices at...

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5

The absolute best!!!!! I called about my package; they fixed my issue and were able to give me an even better package...

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ATT and Charter Communications Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

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1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

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1

I lost my phone in June , So I cancelled my account, not anymore under contract, and since there was an activity on the...

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1

Was looking for basic price quotations for a business bundle package and decided to use the online chat. I have not move...

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ATT and Charter Communications Latest Reviews

Recent published reviews
1.3

I was going to add a line, and I spoke with a person and put a order in for a second phone and she even gave me a phone...

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No votes

Marvin L Nash. A balance of $211.00. contact number 414-316-1535. nashtransport1@gmail.com. I don't have a reference...

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1

AT&T are pieces of **** for shutting down 2G. This shutdown was racially motivated, due to the majority of 2G-only...

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2.2

I have searched every where for an email address for Spectrum. THERE IS NONE! I need to cancel service I took for my...

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ATT and Charter Communications Products and Services

Most reviewed product and services
  • Att Phone Service (756 reviews)
  • Att Internet Service (659 reviews)
  • Att Customer Care (428 reviews)
  • Charter Communications Internet Service (220 reviews)
  • Charter Communications Tv Service (90 reviews)
  • Charter Communications Bundle (86 reviews)