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Att

Telecommunications
  • 18 ISSUES RESOLVED
  • 4799 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.5
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Installation technician 16
  • Coverage area 10
  • Price 8
  • Phone 7
  • Introductory price 6

Customers don't like

  • Poor customer service136
  • Deceptive policies68
  • Charges59
  • Customer service40
  • How dishonest they are12
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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 834 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 5
  • Some people on phone are ok 4
  • Picture 3
  • Telling them off 3
  • Price 2

Customers don't like

  • Very poor customer service19
  • Customer service14
  • Excuses13
  • Poor customer service10
  • Paying for services not received5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Anonymous #1199131
Just had a fantastic discussion with an ATT customer service and it was the best service i have received to date, it involved me cancelling my internet, 1 and half months after cancelling uverse. service they provide on both fronts suck.