Att vs Charter Communications

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Att

Telecommunications
  • 17 ISSUES RESOLVED
  • 4718 TOTAL REVIEWS
  • $1.8M CLAIMED LOSSES
  • $1.3K AVERAGE LOSS
1.5
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Installation technician 17
  • Coverage area 10
  • Price 8
  • Phone 7
  • Introductory price 6

Customers don't like

  • Poor customer service137
  • Deceptive policies69
  • Charges59
  • Customer service42
  • How dishonest they are13

Products by Att

No items

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Charter Communications

Telecommunications
  • 2 ISSUES RESOLVED
  • 819 TOTAL REVIEWS
  • $220K CLAIMED LOSSES
  • $1.2K AVERAGE LOSS
1.7
Customer service
Billing Practices
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
  • Internet is only good thing 7
  • Some people on phone are ok 4
  • Couple of their reps were fine but never followed up 3
  • Telling them off 3
  • Picture 3

Customers don't like

  • Very poor customer service19
  • Customer service15
  • Excuses13
  • Poor customer service10
  • Paying for services not received5

Products by Charter Communications

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
Anonymous #1199131
Just had a fantastic discussion with an ATT customer service and it was the best service i have received to date, it involved me cancelling my internet, 1 and half months after cancelling uverse. service they provide on both fronts suck.