PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about ATT and Charter Communications as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

ATT
Charter Communications

ATT and Charter Communications Overview

Total reviews
5779
1152
Company responses
0
0
Issues resolved
27
3

ATT was first mentioned on PissedConsumer on Aug 1, 2007 and since then this brand received 5779 reviews. It is 4627 reviews more than Charter Communications received since Oct 22, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with ATT customer support team and Charter Communications customer service.

ATT and Charter Communications Consumer Ratings

Rank
255 out of 1946 in Telecommunications category
179 out of 1946 in Telecommunications category
Customer service
No votes
137 in category
Product or Service Quality
No votes
121 in category
Billing Practices
No votes
127 in category

According to consumer ratings and reviews, Charter Communications ranks 76 points higher in the Telecommunications category than ATT.

ATT and Charter Communications Rating Details

Customer service
No votes
1.5 (357 reviews)
Reviewer's quote

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE Me: I would like to speak live with a Loyalty Reward manager about my cell phone bill. I spent over 1 hour today getting transferred 6 times. Pathetic...

PissedConsumer1723903

...tell me it’s no way for it to be changed and it was nothing they could do advised me to go into the store I’ve been on the phone with customer service all day not the *** store no one wanted to take of for the wrong doing and my time being wasted all damn day is ridiculous terrible...

Destiney J
Product or Service Quality
No votes
1.9 (323 reviews)
Reviewer's quote

THEY CHARGE ME 5 ONE TIME FEES AN CUSTOMER SERVICE OMG WHERE DO I BEGIN! IT BE NICE IF I COULD GET A REP. THAT SPEAKS ENGLISH LIKE REAL ENGLISH NOT ACT ;LIKE THEY KNOW WHAT IM SAYING BECAUSE I SURE DONT KNOW WTF THEIR SAYING EXCEPT ONE THING ALWAYS MONEY MONEY MONEY!!!! A TEXT BOOK CONFERSATION...

April H

sorry this was obviously written after od nee on phone numerous times n not helped but tech they sent found myproblem was not just disconnecting mine but packer loss at NID caused by mypoor splicing or cable on to an old comms tie that wasn’t fully sealed/terminated causing TCP/Ip retransmits due...

Zymier
Billing Practices
No votes
1.8 (286 reviews)
Reviewer's quote

...THE BILLING PRACTICES DESCRIBED ABOVE ARE UNFAIR/UNETHICAL AND SHOULD NOT BE ALLOWED TO CONTINUE..

PissedConsumer1709912

I cancelled my service with Charter, found out they were still Billing me $103 a month. I called, they apologized profusely and said they couldn’t find my returned IPhone & could I provide the tracking number (from their mailed return label?!) I went to the store where I mailed it & confirmed it...

Elizabeth J

ATT and Charter Communications Pros and Cons

Pros
  • Installation technician
  • Price
  • Coverage area
  • Internet is only good thing
  • Some people on phone are ok
  • Telling them off
Cons
  • Poor customer service
  • Charges
  • Deceptive policies
  • Customer service
  • Very poor customer service
  • Service

ATT and Charter Communications Most Positive Reviews

Top rated reviews
5

I have a Uverse & landline account with AT&T. The 1st month I was overcharged. I called customer service & s...

5

I have been having the identical issue as review #534205by anonymous. Repeated outages at the worst possible times. I'...

ATT and Charter Communications Most Critical Reviews

Lowest rated reviews
1

This makes the fourth time ATT installers have had us wait around from 8AM to 5PM for an installer that never called and...

1

How many ways does charter suck? Too many to list, earliest appointments are always 3 days away, then they don't show...

ATT and Charter Communications Latest Reviews

Recent published reviews
1

AT&;;;;T VIRTUAL ASSISTANT CONVERSATION WHILE TRYING TO GET CUSTOMER SERVICE
Me: I would like to speak live with a Lo...

Read all 5779 reviews
1

I’ve haven’t had this service a week and have been lied to multiple times when I got the service I was told I had the...

Read all 1152 reviews

ATT and Charter Communications Products and Services

Most reviewed product and services
  • Att Phone Service (746 reviews)
  • Att Internet Service (650 reviews)
  • Att Customer Care (409 reviews)
  • Charter Communications Internet Service (215 reviews)
  • Charter Communications Tv Service (89 reviews)
  • Charter Communications Bundle (85 reviews)