PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Atria Senior Living and Visiting Angels as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Atria Senior Living
Visiting Angels

Atria Senior Living and Visiting Angels Overview

Total reviews
65
211
Company responses
0
1
Issues resolved
1
1

Visiting Angels was first mentioned on PissedConsumer on Oct 28, 2010 and since then this brand received 211 reviews. It is 146 reviews more than Atria Senior Living received since Jul 11, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Atria Senior Living customer support team than with Visiting Angels customer service.

Atria Senior Living and Visiting Angels Consumer Ratings

Rank
257 out of 2627 in Hospitals, Clinics and Medical Centers category
312 out of 2627 in Hospitals, Clinics and Medical Centers category
Customer service
171 in category
234 in category
Staff
190 in category
313 in category
Diversity of Products or Services
269 in category
271 in category

According to consumer ratings and reviews, Atria Senior Living ranks 55 points higher in the Hospitals, Clinics and Medical Centers category than Visiting Angels. People gave Atria Senior Living 1.9 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 601 points higher than the worst rated brand in this category. At the same time, Visiting Angels was rated 1.4 stars for Customer service criterion in this category and it is 538 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Atria Senior Living has a higher rating than Visiting Angels. Regarding Diversity of Products or Services criterion, consumers gave Atria Senior Living 1.7 stars and it is 65% greater than other in category. Visiting Angels however was rated 1.7 stars and it is 65% greater than other in category.

Atria Senior Living and Visiting Angels Rating Details

Customer service
1.9 (27 reviews)
1.4 (71 reviews)
Reviewer's quote

...AND STILL HERE BAD SERVICE IN DINING ROOM. :ttm:..

PissedConsumer1637746

...Remember that customer service is first and foremost the most crucial and important thing about this job. Owner only cared about the money - no respect for employee. Believed in blaming all the staff employees for the revenue declines...

Kinzlee
Staff
2 (25 reviews)
1.5 (77 reviews)
Reviewer's quote

...I always help them in the dinner room especially if they’re under staff. Today was embarrassing and disturbing. And very unacceptable..

PissedConsumer1614400

...I witnessed the phone call from client to office staff member and nothing was done about it. I regret having to leave this Agency and my many kind and terrific Clients but this Agency has some serious issues..

Janet T
Diversity of Products or Services
1.7 (24 reviews)
1.7 (56 reviews)
Reviewer's quote

But the director of culinary services Daniel, is probably the worst person I've ever seen work that position, he's constantly threatening to fire staff who are working hard, sometimes working double shifts, now the staff he has been threatening is the dinning room staff, he yells at them, when they...

Yasha

...RESEARCH BEFORE YOU WORK FOR OR HIRE ANY ELDER CARE SERVICES. It makes me very sad & angry to know that there are agencies like this who abuse & take advantage of the elderly. ..

PissedConsumer1114868

Atria Senior Living and Visiting Angels Pros and Cons

Pros
  • Staff
  • Some employees genuinely care
  • Receptionist
  • Very professional
  • Outstanding service
  • Most workers were caring
Cons
  • Bad business
  • Unfocussed staff due to poor management
  • Tyisha for not telling me my mother went to the er
  • Ignorant
  • Very unprofessional
  • Unprofessionalism

Atria Senior Living and Visiting Angels Most Positive Reviews

Top rated reviews
4

I SENT A COMPLAINT ABOUT ATRIA WILLOW WOOD IN FLORIDA.DINING ROOM MAAGER WRITES WEEKLY MENU AND CAN NOT SPELL. I CATCH...

5

Beware of disgruntled employees who use the internet as their sounding board. Best homecare company out there. Office...

Atria Senior Living and Visiting Angels Most Critical Reviews

Lowest rated reviews
1

Atria Senior. Lining in Lantana Fl the worst ever!!!! Stay away! Rodents in kitchen and lobby area. Cockroaches. all...

1

VA care giver was suppose to assist my mother with taking baths. She didn't. In fact, none of them did. I guess they...

Atria Senior Living and Visiting Angels Latest Reviews

Recent published reviews
1

I am a new resident at one o your locations and i was misrepresented. Bad service in the dining room. bad food. This is...

Read all 65 reviews
1

I worked as a Caregiver for VA for over five years. I was expected to use my car for Client errands and appointments wit...

Read all 211 reviews

Atria Senior Living and Visiting Angels Products and Services

Most reviewed product and services
  • Atria Senior Living Customer Care (10 reviews)
  • Atria Senior Living Director (8 reviews)
  • Atria Senior Living Adult Care (6 reviews)
  • Visiting Angels Adult Care (19 reviews)
  • Visiting Angels Owner (18 reviews)
  • Visiting Angels Customer Care (17 reviews)