PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Home Instead and Atria Senior Living as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Home Instead
Atria Senior Living

Home Instead and Atria Senior Living Overview

Total reviews
65
65
Company responses
0
0
Issues resolved
0
1

Home Instead was first mentioned on PissedConsumer on {firstReviewDate} and since then this brand received 65 reviews. It is exactly the same number of reviews that our platform collected for Atria Senior Living since Jul 11, 2010.

Home Instead and Atria Senior Living Consumer Ratings

Rank
278 out of 2623 in Hospitals, Clinics and Medical Centers category
256 out of 2623 in Hospitals, Clinics and Medical Centers category
Customer service
190 in category
169 in category
Staff
301 in category
187 in category
Product or Service Quality
201 in category
205 in category

According to consumer ratings and reviews, Atria Senior Living ranks 22 points higher in the Hospitals, Clinics and Medical Centers category than Home Instead. People gave Home Instead 1.6 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 580 points higher than the worst rated brand in this category. At the same time, Atria Senior Living was rated 1.9 stars for Customer service criterion in this category and it is 601 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Atria Senior Living has a higher rating than Home Instead. Regarding Product or Service Quality criterion, consumers gave Home Instead 1.6 stars and it is 74% greater than other in category. Atria Senior Living however was rated 1.6 stars and it is 73% greater than other in category.

Home Instead and Atria Senior Living Rating Details

Customer service
1.6 (21 reviews)
1.9 (27 reviews)
Reviewer's quote

Jerri, the franchise owner in Colorado Springs, is totally non-compassionate and has horrid customer service skills. We experienced high turnover and weren't happy with the care givers she kept changing for my Mom. We chose to transitions to another company...

Evelio

...AND STILL HERE BAD SERVICE IN DINING ROOM. :ttm:..

PissedConsumer1637746
Staff
1.5 (18 reviews)
2 (25 reviews)
Reviewer's quote

The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously. Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene...

PissedConsumer1550718

...I always help them in the dinner room especially if they’re under staff. Today was embarrassing and disturbing. And very unacceptable..

PissedConsumer1614400
Product or Service Quality
1.6 (18 reviews)
1.6 (22 reviews)
Reviewer's quote

...THE COMPANY DOES NOT PROVIDE ENOUGH QUALITY TRAINING TO PERFORM YOUR JOB ADEQUATELY. This will leave you in many situations where you are helpless to the client you are caring for and will leave you in an UNSAFE situation. They honestly don't care about the quality of care they provide to clients...

PissedConsumer999783

...FOOD QUALITY AND SERVICE IS VERY BAD. THERE IS NO MATZO BALL SOUP ON FRIDAY NIGHTS AND HE RUNS OUT OF FRUIT AND ICE CREAM. SERVERS AND STAFF DO NOT LIKE CHEF TOMMY...

LARRY F

Home Instead and Atria Senior Living Pros and Cons

Pros
  • One caregiver out of ten
  • Horrid
  • Staff
  • Some employees genuinely care
  • Receptionist
Cons
  • Much at all
  • Treatment
  • Lack of responsibility
  • Bad business
  • Unfocussed staff due to poor management
  • Tyisha for not telling me my mother went to the er

Home Instead and Atria Senior Living Most Positive Reviews

Top rated reviews
5

The caliber of people who write these reviews should tell you why the company let them go! Really take a look at...

4

I SENT A COMPLAINT ABOUT ATRIA WILLOW WOOD IN FLORIDA.DINING ROOM MAAGER WRITES WEEKLY MENU AND CAN NOT SPELL. I CATCH...

Home Instead and Atria Senior Living Most Critical Reviews

Lowest rated reviews
1

Home instead of somersault point/cape may/atlantic county is the worst of many agencies I've hired to care for my...

1

Atria Senior. Lining in Lantana Fl the worst ever!!!! Stay away! Rodents in kitchen and lobby area. Cockroaches. all...

Home Instead and Atria Senior Living Latest Reviews

Recent published reviews
1

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in no...

Read all 65 reviews
1

I am a new resident at one o your locations and i was misrepresented. Bad service in the dining room. bad food. This is...

Read all 65 reviews

Home Instead and Atria Senior Living Products and Services

Most reviewed product and services
  • Home Instead Adult Care (3 reviews)
  • Atria Senior Living Customer Care (10 reviews)
  • Atria Senior Living Director (8 reviews)
  • Atria Senior Living Adult Care (6 reviews)