PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Atria Senior Living and Home Instead as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Atria Senior Living
Home Instead

Atria Senior Living and Home Instead Overview

Total reviews
65
65
Company responses
0
0
Issues resolved
1
0

Atria Senior Living was first mentioned on PissedConsumer on {firstReviewDate} and since then this brand received 65 reviews. It is exactly the same number of reviews that our platform collected for Home Instead since Sep 25, 2007.

Atria Senior Living and Home Instead Consumer Ratings

Rank
257 out of 2626 in Hospitals, Clinics and Medical Centers category
278 out of 2626 in Hospitals, Clinics and Medical Centers category
Customer service
169 in category
190 in category
Staff
187 in category
301 in category
Website
237 in category
312 in category

According to consumer ratings and reviews, Atria Senior Living ranks 21 points higher in the Hospitals, Clinics and Medical Centers category than Home Instead. People gave Atria Senior Living 1.9 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 601 points higher than the worst rated brand in this category. At the same time, Home Instead was rated 1.6 stars for Customer service criterion in this category and it is 580 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Atria Senior Living has a higher rating than Home Instead. Regarding Website criterion, consumers gave Atria Senior Living 2 stars and it is 69% greater than other in category. Home Instead however was rated 1.8 stars and it is 59% greater than other in category.

Atria Senior Living and Home Instead Rating Details

Customer service
1.9 (27 reviews)
1.6 (21 reviews)
Reviewer's quote

...AND STILL HERE BAD SERVICE IN DINING ROOM. :ttm:..

PissedConsumer1637746

Jerri, the franchise owner in Colorado Springs, is totally non-compassionate and has horrid customer service skills. We experienced high turnover and weren't happy with the care givers she kept changing for my Mom. We chose to transitions to another company...

Evelio
Staff
2 (25 reviews)
1.5 (18 reviews)
Reviewer's quote

...I always help them in the dinner room especially if they’re under staff. Today was embarrassing and disturbing. And very unacceptable..

PissedConsumer1614400

The office staff are dismissive, and fail to carry out duties ie: updating care plans/implementation, Medication changes are not done expeditiously. Skin breakdown is frequently ignored and they go into CYA mode when questioned. They are incompetent for basic wound care and hygiene...

PissedConsumer1550718
Website
2 (24 reviews)
1.8 (12 reviews)
Reviewer's quote

I am a new resident at one o your locations and i was misrepresented. Bad service in the dining room. bad food. This is not independent living as we were told. There are over 50% of the people with aids. People do not involve in any activities as they are not able to so. There are no activities as...

PissedConsumer1761292

Home instead 7200 E.31st Place Yuma,Az does not pay their employees their money that they earned on payday when they get paid employees are asked to cash the check next week but when they go to cash the check it bounced a return every time.plese someone straighten this company out. So this does not...

Yanel

Atria Senior Living and Home Instead Pros and Cons

Pros
  • Staff
  • Some employees genuinely care
  • Receptionist
  • One caregiver out of ten
  • Horrid
Cons
  • Bad business
  • Unfocussed staff due to poor management
  • Tyisha for not telling me my mother went to the er
  • Much at all
  • Treatment
  • Lack of responsibility

Atria Senior Living and Home Instead Most Positive Reviews

Top rated reviews
4

I SENT A COMPLAINT ABOUT ATRIA WILLOW WOOD IN FLORIDA.DINING ROOM MAAGER WRITES WEEKLY MENU AND CAN NOT SPELL. I CATCH...

5

The caliber of people who write these reviews should tell you why the company let them go! Really take a look at...

Atria Senior Living and Home Instead Most Critical Reviews

Lowest rated reviews
1

Atria Senior. Lining in Lantana Fl the worst ever!!!! Stay away! Rodents in kitchen and lobby area. Cockroaches. all...

1

Home instead of somersault point/cape may/atlantic county is the worst of many agencies I've hired to care for my...

Atria Senior Living and Home Instead Latest Reviews

Recent published reviews
1

I am a new resident at one o your locations and i was misrepresented. Bad service in the dining room. bad food. This is...

Read all 65 reviews
1

My girlfriend works for Home Instead in Pasadena, CA for under a year now and is assigned to a healthcare facility in no...

Read all 65 reviews

Atria Senior Living and Home Instead Products and Services

Most reviewed product and services
  • Atria Senior Living Customer Care (10 reviews)
  • Atria Senior Living Director (8 reviews)
  • Atria Senior Living Adult Care (6 reviews)
  • Home Instead Adult Care (3 reviews)