PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comfort Keepers Home Care and Atria Senior Living as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comfort Keepers Home Care
Atria Senior Living

Comfort Keepers Home Care and Atria Senior Living Overview

Total reviews
112
63
Company responses
2
0
Issues resolved
1
1

Comfort Keepers Home Care was first mentioned on PissedConsumer on Feb 1, 2011 and since then this brand received 112 reviews. It is 49 reviews more than Atria Senior Living received since Jul 11, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Atria Senior Living customer support team than with Comfort Keepers Home Care customer service.

Comfort Keepers Home Care and Atria Senior Living Consumer Ratings

Rank
311 out of 2946 in Hospitals, Clinics and Medical Centers category
254 out of 2946 in Hospitals, Clinics and Medical Centers category
Customer service
226 in category
168 in category
Staff
293 in category
176 in category
Diversity of Products or Services
290 in category
263 in category

According to consumer ratings and reviews, Atria Senior Living ranks 57 points higher in the Hospitals, Clinics and Medical Centers category than Comfort Keepers Home Care. People gave Comfort Keepers Home Care 1.4 stars for Customer service criterion in Hospitals, Clinics and Medical Centers category and it is 541 points higher than the worst rated brand in this category. At the same time, Atria Senior Living was rated 1.9 stars for Customer service criterion in this category and it is 599 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Atria Senior Living has a higher rating than Comfort Keepers Home Care. Regarding Diversity of Products or Services criterion, consumers gave Comfort Keepers Home Care 1.5 stars and it is 62% greater than other in category. Atria Senior Living however was rated 1.7 stars and it is 66% greater than other in category.

Comfort Keepers Home Care and Atria Senior Living Rating Details

Customer service
1.4 (46 reviews)
1.9 (27 reviews)
Reviewer's quote

What I like is that she is very ethical as she knows other providers and services that are first covered by insurance meaning less out of pocket for the customer. Hours are tough - but if I don't want to work for than 8 they do not schedule me for more than 8. I typically work Sundays and Wednesday...

Marilyne

WE ARE EATING ON PAPER PLATES. TAKES ND FEED.ALONG TIME TO GET SERVED AND FEED.MENU HAS SPELLING ERRORS AND NOBODY CARES.

PissedConsumer1722492
Staff
1.5 (42 reviews)
2 (24 reviews)
Reviewer's quote

...Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR. If all your loved one needs is companionship and limited assistance this is ok...

Pam L

...I always help them in the dinner room especially if they’re under staff. Today was embarrassing and disturbing. And very unacceptable..

PissedConsumer1614400
Diversity of Products or Services
1.5 (36 reviews)
1.7 (23 reviews)
Reviewer's quote

...The patient complains for the services of the company. The staff of the office are unable to help the employees for situation and didn't solve the patients issues. The manager had problem with Hispanic employees and he is so mean...

PissedConsumer912029

ATRIA SALISBURY MARYLAND IS GOING DOWNHILL. THE HEAD OF MAINTENANCE IS A CHAMPION & HELPS OUT IN THE DINING ROOM.FOOD IS CLOSE TO POOR. MENU OFFERINGS ARE FREQUENTLY NOT AVAILABLE.

SUAN

Comfort Keepers Home Care and Atria Senior Living Pros and Cons

Pros
  • Always answered phone
  • Quality of caregivers
  • Personal caregivers
  • Staff
  • Some employees genuinely care
  • Receptionist
Cons
  • Incompetent office staff
  • Lack of training of caregivers
  • Untrained caregivers
  • Bad business
  • Unfocussed staff due to poor management
  • Tyisha for not telling me my mother went to the er

Comfort Keepers Home Care and Atria Senior Living Most Positive Reviews

Top rated reviews
5

We have had the pleasure of excellent care for my elderly Mother for the last 7 years in the Northern Suburbs of Chicago...

4

I SENT A COMPLAINT ABOUT ATRIA WILLOW WOOD IN FLORIDA.DINING ROOM MAAGER WRITES WEEKLY MENU AND CAN NOT SPELL. I CATCH...

Comfort Keepers Home Care and Atria Senior Living Most Critical Reviews

Lowest rated reviews
1

The company still remains at the Kalamazoo office,I sincerely hope they make changes.The care they provided needed extre...

1

Atria Senior. Lining in Lantana Fl the worst ever!!!! Stay away! Rodents in kitchen and lobby area. Cockroaches. all...

Comfort Keepers Home Care and Atria Senior Living Latest Reviews

Recent published reviews

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care ....

Read all 112 reviews
2

WE ARE EATING ON PAPER PLATES. TAKES ND FEED.ALONG TIME TO GET SERVED AND FEED.MENU HAS SPELLING ERRORS AND NOBODY...

Read all 63 reviews

Comfort Keepers Home Care and Atria Senior Living Products and Services

Most reviewed product and services
  • Comfort Keepers Home Care Customer Care (15 reviews)
  • Comfort Keepers Home Care Adult Care (11 reviews)
  • Atria Senior Living Customer Care (10 reviews)
  • Atria Senior Living Director (8 reviews)
  • Atria Senior Living Adult Care (6 reviews)