PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Comfort Keepers Home Care and Atria Senior Living as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Comfort Keepers Home Care
Atria Senior Living

Comfort Keepers Home Care and Atria Senior Living Overview

Total reviews 113 84
Company responses 2 0
Issues resolved 1 1

Comfort Keepers Home Care and Atria Senior Living Consumer Ratings

Rank
339 out of 2025 in Hospitals, Clinics and Medical Centers category
316 out of 2025 in Hospitals, Clinics and Medical Centers category
Customer service
242 in category
191 in category
Diversity of Products or Services
308 in category
294 in category
Website
314 in category
330 in category
Product or Service Quality
230 in category
226 in category

Comfort Keepers Home Care and Atria Senior Living Rating Details

Customer service
1.4 (47 reviews)
1.7 (37 reviews)
Reviewer's quote

What kind of service is that !!! . You are the worse company we ever have . no aid is coming on weekend inspite of someone assigned on these days...

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My Dad was on the Atria Home Care service where the aides remind him to take his pills. I place the daily/weekly pills in a pill box provided by the service. I caught the nurse, who oversees this program in this building, stealing and replacing his pain pills with other pills which could...

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Diversity of Products or Services
1.5 (37 reviews)
1.6 (31 reviews)
Reviewer's quote

Comfort Keepers locations are franchises and services vary based on ownership. Some are marvelous - well-run by responsible caring owners and with well-trained caring staff. That is not the case with the franchise in Bentonville, AR...

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But the director of culinary services Daniel, is probably the worst person I've ever seen work that position, he's constantly threatening to fire staff who are working hard, sometimes working double shifts, now the staff he has been threatening is the dinning room staff, he yells at them, when they...

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Website
2 (36 reviews)
1.8 (33 reviews)
Reviewer's quote

The insulting tone, demeaning, attitude demonstrated shows the true lack of value for his business or for a client. This franchise answers their phone with "how can we make you smile today AND then when talking with the "owner?" he berated, insulted and was yelling over the phone. A total loss of...

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... months ago 6) impossible to reach anyone who could possibly solve these problems, contact information for Atria leadership is well hidden on their for-profit website....

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Product or Service Quality
1.5 (33 reviews)
1.6 (32 reviews)
Reviewer's quote

...Couldn't ask for better service. It was often beyond what they were responsible for...

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2020 and my a opinion this is not worth the money your maid service sucks, food making sucks Chicken every night as a choice food cold heat over dryed out all ready over cooked food in general food sucks no complaint with women who server food very nice. Some employees are nice but some are very...

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Comfort Keepers Home Care and Atria Senior Living Pros and Cons

Pros
  • Always answered phone
  • Quality of caregivers
  • Personal caregivers
  • Some employees genuinely care
  • Staff
  • Receptionist
Cons
  • Incompetent office staff
  • Lack of training of caregivers
  • Untrained caregivers
  • Unfocussed staff due to poor management
  • Several things
  • Bad business

Comfort Keepers Home Care and Atria Senior Living Most Positive Reviews

Top rated reviews
5

We have had the pleasure of excellent care for my elderly Mother for the last 7 years in the Northern Suburbs of Chicago...

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4

I SENT A COMPLAINT ABOUT ATRIA WILLOW WOOD IN FLORIDA.DINING ROOM MAAGER WRITES WEEKLY MENU AND CAN NOT SPELL. I CATCH...

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4.5

I just started working for the Comfort Keepers in Plymouth - they are also on the Cape. We have a new owner who is an RN...

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3.3

I've been working for atria for about a year and some months now I've been there since Covid-19 started. They gave us a...

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Comfort Keepers Home Care and Atria Senior Living Most Critical Reviews

Lowest rated reviews
1

The company still remains at the Kalamazoo office,I sincerely hope they make changes.The care they provided needed extre...

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1

Atria Senior. Lining in Lantana Fl the worst ever!!!! Stay away! Rodents in kitchen and lobby area. Cockroaches. all...

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1

I had to give them a deposit for services. That is their policy. That was okay but they took my money and I have not...

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1

We were forced to submit a signed contract under great stress and was not given an ample opportunity to read the fine...

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Comfort Keepers Home Care and Atria Senior Living Latest Reviews

Recent published reviews
2.5

The insulting tone, demeaning, attitude demonstrated shows the true lack of value for his business or for a client. This...

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1

nobody checks out buildings.management do not care. residents are moving away. THIS IS AT ATRIA WILLOW WOOD.

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No votes

The Beachwood office has incompetent , unprofessional and Rude lady i complained before but the Owner does not care ....

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No votes

Corporate has not gotten back to main department of labor there is a time limit for you guys and its almost a really...

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Comfort Keepers Home Care and Atria Senior Living Products and Services

Most reviewed product and services
  • Comfort Keepers Home Care Customer Care (15 reviews)
  • Comfort Keepers Home Care Adult Care (11 reviews)
  • Atria Senior Living Customer Care (11 reviews)
  • Atria Senior Living Director (8 reviews)
  • Atria Senior Living Adult Care (6 reviews)