PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about BrightStar Care and Atria Senior Living as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

BrightStar Care

BrightStar Care

Has Verified Representatives
1.6
BrightStar Care
Atria Senior Living

BrightStar Care and Atria Senior Living Overview

Total reviews
64
83
Company responses
0
0
Issues resolved
1
1

BrightStar Care and Atria Senior Living Consumer Ratings

Rank
350 out of 2001 in Hospitals, Clinics and Medical Centers category
308 out of 2001 in Hospitals, Clinics and Medical Centers category
Customer service
208 in category
185 in category
Product or Service Quality
261 in category
214 in category
Reliability
235 in category
185 in category
Price Affordability
266 in category
233 in category

BrightStar Care and Atria Senior Living Rating Details

Customer service
1.5 (37 reviews)
1.7 (37 reviews)
Reviewer's quote

...After all, when you are in the business of providing care for sick patients, customer service should be a priority..

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My Dad was on the Atria Home Care service where the aides remind him to take his pills. I place the daily/weekly pills in a pill box provided by the service. I caught the nurse, who oversees this program in this building, stealing and replacing his pain pills with other pills which could...

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Product or Service Quality
1.4 (33 reviews)
1.6 (31 reviews)
Reviewer's quote

...I am not happy with the service and Therefore Brite star should returned my money to me. The rep also told me that the only way i can get my money back is to send the repair ohone back to Brite stair and they will set up another repair for order for me and in time will return my $169. 50 to me...

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2020 and my a opinion this is not worth the money your maid service sucks, food making sucks Chicken every night as a choice food cold heat over dryed out all ready over cooked food in general food sucks no complaint with women who server food very nice. Some employees are nice but some are very...

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Reliability
1.3 (28 reviews)
1.6 (27 reviews)
Reviewer's quote

This company is the worst insurance company, they do not replace your phone if it has been lost of stolen. It has taken weeks for them to accept my documents. Rejected all documents of proof of address after multiple people over the phone at bright star had said i could use car insurance, etc. I...

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I've been working for atria for about a year and some months now I've been there since Covid-19 started. They gave us a little bonus but it was nothing for us to be putting in so much work. We get 12 cent raises every year! EVERY YEAR! Most jobs give raises frequently and way more than that. While,...

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Price Affordability
1.6 (27 reviews)
1.7 (27 reviews)
Reviewer's quote

I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd week of Jan and evaluated me He watched me use my walker and observed my doctor recommended exercises.He recommended 3 days a week at home physical therapy. No mention of any co...

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My mother is a resident at Atria Fresno. She is nearing "imminent", and the staff will not allow visitors to bring her comfort.I asked for the Lease agreement for my mother, and they said we don't give the lease agreement to "Just anybody". I was the daughter who brought her to view and select...

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BrightStar Care and Atria Senior Living Pros and Cons

Pros
  • Home care ok
  • Home care
  • Dont care about people
  • Some employees genuinely care
  • Staff
  • Receptionist
Cons
  • Customer service
  • Lack of employee screening
  • Lack of professionalism
  • Unfocussed staff due to poor management
  • Several things
  • Bad business

BrightStar Care and Atria Senior Living Most Positive Reviews

Top rated reviews
5

I applied to the ofc in Charleston SC. I was interviewed and hired by the owner. I was having financial issues and unabl...

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4

I SENT A COMPLAINT ABOUT ATRIA WILLOW WOOD IN FLORIDA.DINING ROOM MAAGER WRITES WEEKLY MENU AND CAN NOT SPELL. I CATCH...

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5

I had questions and concerns...and this young man by the name of Richard (coordinator) had the patients and...

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3.3

I've been working for atria for about a year and some months now I've been there since Covid-19 started. They gave us a...

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BrightStar Care and Atria Senior Living Most Critical Reviews

Lowest rated reviews
1

They charged me for 3 aditional days & i gave them 72 hour notice. They refused to investigate and said " we have...

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1

Atria Senior. Lining in Lantana Fl the worst ever!!!! Stay away! Rodents in kitchen and lobby area. Cockroaches. all...

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1

The bright star care agent has been doing things that the company forbids in my mother's house she has talked ill about...

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1

We were forced to submit a signed contract under great stress and was not given an ample opportunity to read the fine...

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BrightStar Care and Atria Senior Living Latest Reviews

Recent published reviews
3

I had a total knee replacement in the first week of January 2020. Brighstar/carecentrix Rep came to my house in te 3rd w...

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No votes

Corporate has not gotten back to main department of labor there is a time limit for you guys and its almost a really...

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1

It started out that my phone wasnt working oroperly. I could not see anything on the screen, phone froze, was unable to...

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No votes

Because i havent talk to anyone about my issue yet?.

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BrightStar Care and Atria Senior Living Products and Services

Most reviewed product and services
  • Brightstar Care Adult Care (14 reviews)
  • Brightstar Care Customer Care (7 reviews)
  • Brightstar Care Medical Care (3 reviews)
  • Atria Senior Living Customer Care (11 reviews)
  • Atria Senior Living Director (8 reviews)
  • Atria Senior Living Adult Care (6 reviews)