PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Athleta and Fabletics as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Athleta
Fabletics

Athleta and Fabletics Overview

Total reviews
76
869
Company responses
0
0
Issues resolved
0
3

Athleta and Fabletics Consumer Ratings

Rank
213 out of 1972 in Footwear and Clothing category
419 out of 1972 in Footwear and Clothing category
Customer service
202 in category
254 in category
Exchange, Refund and Cancellation Policy
196 in category
315 in category
Website
271 in category
520 in category
Price Affordability
455 in category
588 in category

Athleta and Fabletics Rating Details

Customer service
1.9 (29 reviews)
1.6 (340 reviews)
Reviewer's quote

I did not realize the customer service was pissedconsumer. I was checking in an order because when I checked on line the order number wasnt showing there was an order. The call confirmed the order and it was not shipped yet..

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And then you call Customer Service and no none answers!!! I called them twice waiting for Rep to answer and it hangs you up after waiting on phone for 15 minutes. Even the email on their website for Customer Service comes back as undeliverable!!! I want my money back and Cancel membership. Gina...

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Exchange, Refund and Cancellation Policy
1.9 (28 reviews)
1.5 (315 reviews)
Reviewer's quote

I just dont understand why you are set up to receive the return but cant just exchange for a different size. I would either have to order and pay for it again or wait the 30 days, which is insane, to wait for the refund then reorder. Doesnt seem very customer friendly...

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...Your numbers dont work, I cant chat to a real responsible person and I was advised you were going to refund my money in the next 24/72 hours and its been almost 6 days now. Im taking legal action regardless as not one person wants to get back to me..

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Website
2.6 (25 reviews)
1.9 (337 reviews)
Reviewer's quote

...No where on your website to contact anyone so here I am..

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...The website said you could cancel the subscription at any time so I figured why not. I got the leggings in in and was not thrilled with the quality or material. they started to pill between my thighs a few weeks after getting them...

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Price Affordability
2.2 (25 reviews)
1.9 (238 reviews)
Reviewer's quote

...For the price, not worth it. Found other locations much better. Wish the company would change the North Park's management..

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...I thought their leggings looked nice and thought at that price I’d be willing to try them. I like active wear and their branding appealed to me (young, female, student..

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Athleta and Fabletics Pros and Cons

Pros
  • Check out
  • Quality of clothes
  • Style of clothes
  • Choice of clothes
Cons
  • Customer service
  • Random cancellation of online order
  • Untimely email response
  • Vip enrollment
  • Hidden charges
  • Forced membership

Athleta and Fabletics Most Positive Reviews

Top rated reviews
5

They said I could bring them back and exchange

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5

I got an outfit that retailed for over $75 for $25 with their "first outfit promo". It was of great quality and great...

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5

I am actually very pleased with the way they handled the issue.

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5

This is a "service" not a one time ordering option. If you select the VIP service you make the commitment. I think what...

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Athleta and Fabletics Most Critical Reviews

Lowest rated reviews
1

I received a gift card from my boyfriend for Christmas and I was super excited. I love this store and so I immediately w...

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1

DO NOT TRUST FABLETICS!!! they will lure you in with their fashionable clothing and cheap prices. DO NOT BUY IT!! After...

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1

went to Athleta store in Tulsa and purchased two pairs of shorts. One pair had to be shipped to me due to the store...

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1

I made an account and tried to log in with it and was told my email address wasn't registered to an account, thinking th...

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Athleta and Fabletics Latest Reviews

Recent published reviews
No votes

Cannot get ahold of customer service

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2.3

I messaged someone at your company and asked that this month be skipped. I was told I wouldn’t be charged but was! Pleas...

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2.4

I just dont understand why you are set up to receive the return but cant just exchange for a different size. I would...

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1

They NEGLECT to tell you that the member credits you get if you dont skip your monthly selection CANT BE USED ON ANY...

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Athleta and Fabletics Products and Services

Most reviewed product and services
  • Athleta Customer Care (13 reviews)
  • Athleta Shipping Service (13 reviews)
  • Athleta Pants (1 review)
  • Fabletics Membership (300 reviews)
  • Fabletics Clothing (65 reviews)
  • Fabletics Account (62 reviews)