PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hewlett Packard and Asus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hewlett Packard
Asus

Hewlett Packard and Asus Overview

Total reviews
510
286
Company responses
0
0
Issues resolved
2
1

Hewlett Packard and Asus Consumer Ratings

Rank
362 out of 1791 in Appliances and Electronics category
280 out of 1791 in Appliances and Electronics category
Customer service
245 in category
273 in category
Website
347 in category
303 in category
Product or Service Quality
354 in category
226 in category
Price Affordability
306 in category
292 in category

Hewlett Packard and Asus Rating Details

Customer service
1.4 (135 reviews)
1.3 (97 reviews)
Reviewer's quote

...Customer Service is not helpful. They don't answer their phone or they hang up while on hold. Their online virtual assistant doesn't understand what I tell them and the Help Center is a joke! They don't cover some of the problems I have had with my printer...

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Useless Live Chats, useless telephone conversations, endless transfers with long wait times, unavailable supervisors, suggestion to email with only possibility of satisfaction, lackluster customer service, no cancellation policy on order just placed, impossible online set up directions..

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Website
1.8 (120 reviews)
2 (89 reviews)
Reviewer's quote

HP blamed Fedex for the shipping information not being updated on Fedex's website however when I spoke to Fedex they simply said HP has not shipped the order..

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...I went on the ASUS website and tried to get an RMA and couldn't even find the model number. I had to go through their very slow and annoying online chat. When I did, I was told the warranty had expired in September...

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Product or Service Quality
1.2 (119 reviews)
1.7 (98 reviews)
Reviewer's quote

...Not the visiting service engineer. I did not receive an email post the first inspection, no call, no service request number. This inspector wasn't reachable...

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Now I want to say I am not having the issues other are having with their products from ASUS, actually its the opposite, I love it. What I have an issue with is the customer service and the warranty, or I should say lack there of. I purchased through Amazon about a week ago and when going through...

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Price Affordability
2.3 (108 reviews)
2.3 (79 reviews)
Reviewer's quote

Within this period I signed for Instant Ink, a monthly program that allows you to print a number of copies for a fair price. As my first printer didn't work at all, I cancelled the program, why pay a monthly fee for no printer? The new printer came without cartridges. I opened the box and right...

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...Should've been 1/4 the price. Absolute piece of ***..

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Hewlett Packard and Asus Pros and Cons

Pros
  • Used to have good customer service
  • Past sales
  • I contacted hp customer service and also chat
  • Pricing
  • Good first impression
  • Nice looking laptop
Cons
  • Customer service
  • Products
  • Issue remains unresolved
  • Customer service
  • Customer support bad quality
  • Way they troubleshoot

Hewlett Packard and Asus Most Positive Reviews

Top rated reviews
5

I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an...

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5

Hello sir or mam im a zenfone 5 user i recently changed my zenfone's graphics settings now i can't find the settings...

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5

Along with the advancement of technology, various errors have started to interrupt daily printing work. An unprecedented...

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5

Before Asus relocated its factories to Red China, it was the best motherboard maker on the planet. Afterwards, quality...

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Hewlett Packard and Asus Most Critical Reviews

Lowest rated reviews
1

Late 2010, I purchased an HP Pavilion dv7-3188cl Entertainment Notebook laptop with extended an extended. In early 2012...

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1

Have you ever had a customer service rep hang up on you? Well, I just did, courtesy of Asus! What terrible terrible "ser...

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1

My HP Envy 4500 printer wasn't working, so I contacted the online support site. After 3 people told me they could help...

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1

Asus has got to be the worst company on the planet, I bought an Asus laptop, it developed charging problems less than 6...

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Hewlett Packard and Asus Latest Reviews

Recent published reviews
5

I am not able to have WIFI listed on my computer and available networks are empty

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1.1

My new chromebook purchase from Amazon will not charge. I've emailed Asus 3 time completed 2 RMA and called their toll...

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1.6

HP blamed Fedex for the shipping information not being updated on Fedex's website however when I spoke to Fedex they...

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1

I updated the BIOS in my laptop with the help of their tech online. It was bricked! Many emails later they said keep...

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Hewlett Packard and Asus Products and Services

Most reviewed product and services
  • Hewlett Packard Laptop (142 reviews)
  • Hewlett Packard Printer (66 reviews)
  • Hewlett Packard Ink Cartridge (37 reviews)
  • Asus Laptop (83 reviews)
  • Asus Repair (33 reviews)
  • Asus Tablet (31 reviews)