PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hewlett Packard and Asus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hewlett Packard
Asus

Hewlett Packard and Asus Overview

Total reviews
431
265
Company responses
0
0
Issues resolved
2
1

Hewlett Packard was first mentioned on PissedConsumer on Jun 22, 2007 and since then this brand received 431 reviews. It is 166 reviews more than Asus received since Apr 20, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hewlett Packard customer support team and Asus customer service.

Hewlett Packard and Asus Consumer Ratings

Rank
317 out of 2620 in Appliances and Electronics category
247 out of 2620 in Appliances and Electronics category
Customer service
226 in category
266 in category
Website
300 in category
286 in category
Product or Service Quality
317 in category
203 in category

According to consumer ratings and reviews, Asus ranks 70 points higher in the Appliances and Electronics category than Hewlett Packard. People gave Hewlett Packard 1.3 stars for Customer service criterion in Appliances and Electronics category and it is 428 points higher than the worst rated brand in this category. At the same time, Asus was rated 1.3 stars for Customer service criterion in this category and it is 388 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Asus has a higher rating than Hewlett Packard. Regarding Product or Service Quality criterion, consumers gave Hewlett Packard 1.2 stars and it is 52% greater than other in category. Asus however was rated 1.6 stars and it is 69% greater than other in category.

Hewlett Packard and Asus Rating Details

Customer service
1.3 (89 reviews)
1.3 (87 reviews)
Reviewer's quote

...After never receiving an email receipt I called customer service. I finally received a receipt but was told that they could not give me a delivery date because my computer was not built yet. I asked them to expedite my order but was told they would not accommodate me...

Del

I am 32 years old and this is hands down, without a doubt, the WORST customer service experience I have ever encountered with any product, company, or industry as a whole. While I was on hold waiting for a "manager" to speak with me, their automated phone messages talk about awards, customer...

Ashleen
Website
1.9 (79 reviews)
2 (82 reviews)
Reviewer's quote

...ON 9/4, the date the laptop should ship by I checked the website, it still stated it would ship by 9/4. I chatted with a customer service rep who told me there was no supply issue and that my laptop was being 'manufacturing'. To the lay person, this means they are assembling the pieces like a puzzle...

First L

...I went on the ASUS website and tried to get an RMA and couldn't even find the model number. I had to go through their very slow and annoying online chat. When I did, I was told the warranty had expired in September...

Timohty
Product or Service Quality
1.2 (79 reviews)
1.6 (87 reviews)
Reviewer's quote

...Totally worthless service. Had three other HP printers in my lifetime but this is the last. Guess I am just out the money from this fraudulent company...

PissedConsumer1753534

The funny part this is hardware failure they should either replace the product by taking the product back and say + 100$ as it is out of warranty or at least repair it. I was told that I will have to ship it on my own cost but the funny part is they will only let me know the cost of repair after...

Venkat

Hewlett Packard and Asus Pros and Cons

Pros
  • Customer service
  • Past sales
  • Horrific
  • Pricing
  • Good first impression
  • Nice looking laptop
Cons
  • Customer service
  • Products
  • Being ignored when they find out they are at fault
  • Customer service
  • Way they troubleshoot
  • Customer support bad quality

Hewlett Packard and Asus Most Positive Reviews

Top rated reviews
5

I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an...

5

Hello sir or mam im a zenfone 5 user i recently changed my zenfone's graphics settings now i can't find the settings...

Hewlett Packard and Asus Most Critical Reviews

Lowest rated reviews
1

Late 2010, I purchased an HP Pavilion dv7-3188cl Entertainment Notebook laptop with extended an extended. In early 2012...

1

Have you ever had a customer service rep hang up on you? Well, I just did, courtesy of Asus! What terrible terrible "ser...

Hewlett Packard and Asus Latest Reviews

Recent published reviews
1

I purchased an HP Deskjet 3639. It did not work. Called HP support after locating the number on Google. HP does not...

Read all 431 reviews
1

updates crashed computer. Does not connect to any networks. Always running programs even if you pin them not to run...

Read all 265 reviews

Hewlett Packard and Asus Products and Services

Most reviewed product and services
  • Hewlett Packard Laptop (135 reviews)
  • Hewlett Packard Printer (56 reviews)
  • Hewlett Packard Ink Cartridge (37 reviews)
  • Asus Laptop (73 reviews)
  • Asus Repair (32 reviews)
  • Asus Tablet (31 reviews)