PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Asus and Hewlett Packard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Asus
Hewlett Packard

Asus and Hewlett Packard Overview

Total reviews
284
507
Company responses
0
0
Issues resolved
1
2

Asus and Hewlett Packard Consumer Ratings

Rank
280 out of 1792 in Appliances and Electronics category
364 out of 1792 in Appliances and Electronics category
Product or Service Quality
223 in category
357 in category
Customer service
271 in category
247 in category
Website
300 in category
350 in category
Price Affordability
288 in category
308 in category

Asus and Hewlett Packard Rating Details

Product or Service Quality
1.7 (96 reviews)
1.2 (118 reviews)
Reviewer's quote

Useless Live Chats, useless telephone conversations, endless transfers with long wait times, unavailable supervisors, suggestion to email with only possibility of satisfaction, lackluster customer service, no cancellation policy on order just placed, impossible online set up directions..

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...Not the visiting service engineer. I did not receive an email post the first inspection, no call, no service request number. This inspector wasn't reachable...

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Customer service
1.3 (95 reviews)
1.4 (134 reviews)
Reviewer's quote

What I have an issue with is the customer service and the warranty, or I should say lack there of. I purchased through Amazon about a week ago and when going through the registration process on the laptop, I noticed I was already expired by two months. How and why this is was beyond me so I called...

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...Customer Service is not helpful. They don't answer their phone or they hang up while on hold. Their online virtual assistant doesn't understand what I tell them and the Help Center is a joke! They don't cover some of the problems I have had with my printer...

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Website
2 (87 reviews)
1.8 (119 reviews)
Reviewer's quote

...I went on the ASUS website and tried to get an RMA and couldn't even find the model number. I had to go through their very slow and annoying online chat. When I did, I was told the warranty had expired in September...

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When I follow the rabbit's trail to that portion of the HP website which ostensibly will let me print out a return label, all I have been able to find is information on ordering a return envelope or box, which I already have. I trolled this portion of the HP website for over half an hour trying to...

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Price Affordability
2.3 (78 reviews)
2.3 (107 reviews)
Reviewer's quote

...Should've been 1/4 the price. Absolute piece of ***..

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Within this period I signed for Instant Ink, a monthly program that allows you to print a number of copies for a fair price. As my first printer didn't work at all, I cancelled the program, why pay a monthly fee for no printer? The new printer came without cartridges. I opened the box and right...

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Asus and Hewlett Packard Pros and Cons

Pros
  • Pricing
  • Good first impression
  • Nice looking laptop
  • Used to have good customer service
  • Past sales
  • I contacted hp customer service and also chat
Cons
  • Customer service
  • Customer support bad quality
  • Way they troubleshoot
  • Customer service
  • Products
  • Issue remains unresolved

Asus and Hewlett Packard Most Positive Reviews

Top rated reviews
5

Hello sir or mam im a zenfone 5 user i recently changed my zenfone's graphics settings now i can't find the settings...

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5

I have been a loyal HP customer for MANY years, with laptop and desktop PC's, and especially PRINTERS. HP has been an...

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5

Before Asus relocated its factories to Red China, it was the best motherboard maker on the planet. Afterwards, quality...

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5

Along with the advancement of technology, various errors have started to interrupt daily printing work. An unprecedented...

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Asus and Hewlett Packard Most Critical Reviews

Lowest rated reviews
1

Have you ever had a customer service rep hang up on you? Well, I just did, courtesy of Asus! What terrible terrible "ser...

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1

Late 2010, I purchased an HP Pavilion dv7-3188cl Entertainment Notebook laptop with extended an extended. In early 2012...

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1

Asus has got to be the worst company on the planet, I bought an Asus laptop, it developed charging problems less than 6...

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1

My HP Envy 4500 printer wasn't working, so I contacted the online support site. After 3 people told me they could help...

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Asus and Hewlett Packard Latest Reviews

Recent published reviews
5

The laptop wouldnt open up

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4.8

I am getting a disk boot failure insert system disk and press enter message every time I start it up. What could be...

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1

Sent GPU in to get 1 of 3 fans replaced, card still worked great just temps getting high with only 2 fans. They slap me...

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No votes

I bought an HP laptop and have had nothing but problems with it. I have to sign in twice for one each and every time....

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Asus and Hewlett Packard Products and Services

Most reviewed product and services
  • Asus Laptop (82 reviews)
  • Asus Repair (33 reviews)
  • Asus Tablet (31 reviews)
  • Hewlett Packard Laptop (142 reviews)
  • Hewlett Packard Printer (66 reviews)
  • Hewlett Packard Ink Cartridge (37 reviews)